It will take between 6-8 weeks from the point of submission for your reimbursement to be processed.

You may contact KF_contact@singaporeair.com.sg to check on the status of your application for reimbursement.

The changes will take effect from 1 June 2018, a year from the time of announcement. From now to 31 May 2018 (inclusive), the current Solitaire membership structure will continue to apply.

Please click here for a summary of the key changes and a comparison of the current and new Solitaire membership structures.

The changes to the current Solitaire membership structure allow for faster qualification into the Solitaire PPS Club, and streamlines member renewal criteria.

The current Solitaire membership structure will continue to apply to existing Solitaire PPS Club members and those who qualify before 1 June 2018. They will continue to renew their Solitaire PPS Club membership by earning S$25,000 in PPS Value during each Solitaire PPS Club membership year, as long as they remain in the Solitaire PPS Club. Solitaire PPS Reserve Value will also continue to have a validity period of six years.

There are no differences in tier benefits (e.g. supplementary card, lounge, baggage benefits) between Solitaire PPS Club members qualified under the current and new Solitaire membership structure. Please click here for a summary of the benefits of the Solitaire PPS Club.

Qualified PPS Club members who are currently tracking towards Solitaire PPS Club status can continue to qualify under the current Solitaire membership structure until 31 May 2018 inclusive. After the new Solitaire membership structure takes effect from 1 June 2018, the new PPS Value required for qualification and renewal for Solitaire PPS Club membership, as well as a 3 year validity for Solitaire PPS Club Reserve Value, will apply.

We would like to provide members with ample lead time to assimilate the changes to the qualification and renewal criteria for Solitaire PPS Club membership. Members can continue to track towards Solitaire PPS Club status under the current Solitaire membership structure until 31 May 2018 inclusive, after which the new Solitaire membership structure will take effect.

The current Solitaire membership structure will cease incepting new Solitaire PPS Club members after 31 May 2018. From 1 June 2018, the new qualification and renewal criteria and Reserve Value validity will apply for all newly qualified Solitaire PPS Club members.

Existing Solitaire PPS Club members and those who qualify as Solitaire PPS Club members before 1 June 2018 will continue to requalify under the current renewal levels, as long as they remain in the Solitaire PPS Club.

No, you will need to earn S$50,000 PPS Value in fresh spend during your qualified PPS membership year in order to qualify for Solitaire PPS Club membership. Any valid Reserve Value you earned as a qualified PPS Club member will not count towards the amount required to first qualify as a Solitaire PPS Club member.