Hilfe und FAQ

PPS Changes

Please ensure you are logged in when making your flight booking, in order for the system to read your eligibility. If you have not done so, you may insert your membership number in the booking through Manage Booking on singaporeair.com.

Preferred Seats are available only on Premium Economy and Economy Class, and are subject to availability.

The availability of Preferred Seats is strictly on a first-come-first-serve basis.

Yes. If you have previously already selected a Preferred Seat, you will still be able to change your seat selection to another Preferred Seat or any other available seats.

Yes, you may check with the customer service agent during check-in if Preferred Seats are still available for your flight.

At selected airports, PPS Club members travelling in Premium Economy or Economy Class and/or passengers flying in Suites, First or Business Class can save time with priority lanes at immigration or security screening checkpoints.


Information on the airports where fast track services are available to PPS Club members and/or premium passengers is available here.

Fast track services at selected airports are being progressively expanded, where feasible.

Card holders of the APEC Business Travel Card (ABTC) enjoy fast-track entry and exit through special APEC lanes at major airports, and multiple short term entries to the participating economies. This product is managed solely by the government agency responsible for the ATBC scheme for your respective home economy. As each home economy manages its own ATBC scheme, please click here for more information on the ABTC scheme, application eligibility and procedures stipulated by your respective APEC home economies.

You can find a list of participating economies here.

The ABTC is typically valid for up to 5 years or whenever the passport it is associated with expires, whichever is earlier. Please refer to official information on ABTC here.

The ABTC application fee varies from economy to economy. Please contact the government agency responsible for the ABTC scheme in your home economy for more details. For contact information of your government agency, please click here.

All Solitaire PPS Club members who have applied for the ABTC through their home economy during their Solitaire PPS Club membership year are eligible for reimbursement. Solitaire PPS Club supplementary card holders who are not Solitaire PPS Club members on their own accord are not eligible for reimbursement.

Please follow the steps found here to submit your reimbursement claim.

Please submit the required documents for reimbursement as soon as you can after you apply for the ABTC. You have to be a qualified Solitaire PPS Club member at the point of application for the ABTC as well as submission of claim to be eligible for reimbursement.

You may opt to receive your reimbursement either via

  1. cheque (all currencies) or
  2. bank transfer (for Singapore bank accounts, in Singapore dollars only).

For reimbursements via cheque, the cheque will be made out in the exact amount and currency of the payment on the official payment invoice/receipt.

For reimbursements via bank transfer, the transfer can only be made to Singapore bank accounts in Singapore dollars. If your payment invoice/receipt is in a currency other than Singapore dollars and you opt for a bank transfer, the equivalent amount in Singapore dollars will be reimbursed, based on the prevailing monthly IATA exchange rate.

For reimbursements via cheque, the cheque will be made out in the exact amount and currency of the payment on the official payment invoice/receipt.


For reimbursements via bank transfer, the transfer can only be made to Singapore bank accounts in Singapore dollars. If your payment invoice/receipt is in a currency other than Singapore dollars and you opt for a bank transfer, the equivalent amount in Singapore dollars will be reimbursed based on the prevailing monthly IATA exchange rate.

No, all payment, whether via cheque or bank transfer, will only be made out to the eligible Solitaire PPS Club member, who applied for the ABTC.

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