По вопросам, связанным со входом в аккаунт KrisFlyer, обратитесь за помощью в службу поддержки программы KrisFlyer. По техническим вопросам, связанным с krisflyervrooms.com, обратитесь в службу поддержки KrisFlyer vRooms. 

Вы не можете использовать свои мили для бронирования третьих лиц, однако вы можете оформить любое количество бронирований под своим именем, если вы присутствуете по прибытии. 

While policy and enforcement of policies vary by hotel chain (and often by individual hotels within chains), rates booked through KrisFlyer vRooms are generally not eligible for points at most major Frequent Guest Programs.

Если при бронировании вы не выполнили авторизацию или не указали номера KrisFlyer назначенных лиц или своих спутников, вы можете указать соответствующие номера KrisFlyer при управлении своим бронированием.

После выполнения рейса вы можете подать заявку о зачислении миль за этот полет в течение шести месяцев после совершения полета.

Подробнее здесь.

The donated miles will be used to redeem for flights and/or for redemptions via our non-airline partners, to give back to our frontliners in Singapore as a gesture of appreciation for their hard work and dedication during the Covid-19 period.

For this campaign, healthcare front-liners refer to doctors, nurses, paramedics, ambulance drivers, cleaners and receptionists working in hospitals or clinics.

Yes, all KrisFlyer members can donate their miles.

As the donation of miles does not fall under any of the donation schemes as specified by the Inland Revenue of Singapore (IRAS), it currently does not qualify for tax deductions in Singapore. For members residing outside of Singapore, please check with the relevant authorities in your country.

Multiple transactions are allowed. Simply proceed to make another donation.

All donated miles will be credited to the respective nominees’ accounts. Any excess miles that remain will be donated to the Community Chest Singapore.

No, you cannot purchase miles for donation. Alternatively, find out how you can earn more miles here.

Simply:

• Log in and click on Profile, then Partner programmes.
• Under Add Partner, select Non-airline partner for the category and ‘Esso’ for the Partner from the drop down list.
• Key in your email address associated with your Esso Smiles membership account and click ‘Add/Link’.
• Once your accounts are linked, you can proceed to convert your KrisFlyer miles to Esso Smiles points.

To convert your KrisFlyer miles to Esso Smiles points:

• Firstly, ensure that you have linked your KrisFlyer account to your Esso Smiles membership account.
• If your accounts are already linked, log in and click on Miles, then How To Use.
• Scroll down to Other redemption options and select ‘Esso’.
• On the pop up that comes up next, select Non-airline partner for the category and ‘Esso’ for the Partner programme.
• Your email address associated with your Esso Smiles membership account will be masked (e.g. a***@email.com) and shown in the next field and you can key in the number of miles you’d like to convert to Esso Smiles points.
• Click on ‘Proceed’ to convert your miles.

A minimum of 3,000 KrisFlyer miles is required for each conversion and each member can convert up to a maximum of 80,000 KrisFlyer miles per calendar year (i.e. 1st January to 31st December). Please note that all KrisFlyer miles converted cannot be reversed.

• Log in and click on Profile, then Partner programmes
• Under Add Partner, select Non-airline partner for the category and ‘CapitaStar’ for the Partner from the drop-down list.
• Key in your CapitaStar member ID and click ‘Add/Link’.
• Once your accounts are linked, you can proceed to convert your KrisFlyer miles to CapitaStar STAR$®.