Help and FAQs
Earning and redeeming KrisFlyer miles
- For Marriott Bonvoy Platinum, Titanium and Ambassador Members, the Preferred Partnership Programme offers complimentary KrisFlyer Elite Silver Status (registration required). The Status is valid for 12 months from the day of registration, with the status ending on the last day of the 12th month.
- For example, if a Member registers for the Preferred Partnership Programme on 8 Feb 2024, they will receive complimentary KrisFlyer Elite Silver Status until 29 Feb 2025. Thereafter, a member can retain their KrisFlyer Elite Silver Status by fulfilling the requalification criteria under the KrisFlyer Programme Rules.
- For Marriott Bonvoy members with Platinum, Titanium or Ambassador Elite status, who are also existing KrisFlyer Elite Silver Members, they can enjoy a 12-month extension of their KrisFlyer Elite Silver Status from the date of registration in the Preferred Partnership Programme. For example, if the existing KrisFlyer Elite Silver member registers for the Preferred Partnership Programme on 8 Feb 2024, their KrisFlyer Elite Silver Status will be extended till 31 Jan 2025.
- Marriott Bonvoy Platinum, Titanium and Ambassador Members will have an opportunity, through an Accelerator Challenge, to earn KrisFlyer Elite Gold Status by completing (4) four qualifying flights on a Singapore Airlines commercial flight in any booking class except booking class codes G ‘Group fares’, within a six (6) month period from date of registration. Award tickets and codeshare flights are excluded.
- When KrisFlyer grants the KrisFlyer Elite Gold Status to an eligible Member as part of the accelerator challenge under the Preferred Partnership Programme, such member will receive the upgraded KrisFlyer Elite Gold Status within four (4) to six (6) weeks upon completion of the last Qualifying Flight. Miles earned from the Qualifying Flights must be credited to the eligible member’s KrisFlyer membership account by the end of his qualification period to be eligible for the accelerated upgrade.
- For Marriott Bonvoy Gold Elite members, the Preferred Partnership Programme offers the opportunity, through an Accelerator Challenge, to earn KrisFlyer Elite Silver status by completing 2 qualifying flights on a Singapore Airlines commercial flight paid with cash in any booking class except booking class codes G ‘Group fares’, within a six (6) month period from the date of registration in the Preferred Partner Programme. Award tickets and codeshare flights are excluded.
- When KrisFlyer grants the KrisFlyer Elite Silver Status to an eligible Member as part of the accelerator challenge under the Preferred Partnership Programme, such member will receive the upgraded KrisFlyer Elite Silver Status within four (4) to six (6) weeks upon completion of the last Qualifying Flight. Miles earned from the Qualifying Flights must be credited to the eligible member’s KrisFlyer membership account by the end of his qualification period to be eligible for the accelerated upgrade.
No. Elite Night Credits, including those earned through any Marriott Bonvoy promotion, will not count as Qualifying Nights towards either the Silver or Platinum accelerator challenge offered through this Preferred Partnership Program. Click here to learn more about Elite Night Credits.
A Qualifying Flight is defined as a Singapore Airlines-operated commercial flight in any booking class except booking class codes G ‘Group fares’.
The table below illustrates how to count the number of your Qualifying Flights. The flight segments (where a flight segment means the flight from one location to another on an aircraft, with zero or one scheduled stop(s) in between) must have first fulfilled the abovementioned criteria.
S/N | Itinerary | Flight numbers for the segments flown | No. of eligible flight(s) |
---|---|---|---|
S/N
1. |
Itinerary
SIN-FRA |
Flight numbers for the segments flown
SQ 26 (SIN-FRA) |
No. of eligible flight(s)
1 |
S/N
2. |
Itinerary
SIN-JFK |
Flight numbers for the segments flown
SQ 26 (SIN-FRA-JFK) |
No. of eligible flight(s)
1* |
S/N
3. |
Itinerary
SIN-JFK(round-trip) |
Flight numbers for the segments flown
SQ 26 (SIN-FRA-JFK)SQ 25(JFK-FRA-SIN) |
No. of eligible flight(s)
2 |
S/N
4. |
Itinerary
SIN-FRA-JFK(round-trip) |
Flight numbers for the segments flown
SQ 326 (SIN-FRA)SQ 26 (FRA-JFK) SQ 25(JFK-FRA) SQ 325 (FRA-SIN) |
No. of eligible flight(s)
4 |
S/N
5. |
Itinerary
CGK-SINSIN-KUL (round-trip) |
Flight numbers for the segments flown
SQ 951 (CGK-SIN)SQ 126 (SIN-KUL) |
No. of eligible flight(s)
2** |
S/N
6. |
Itinerary
CGK-KUL(round-trip) |
Flight numbers for the segments flown
SQ 951 (CGK-SIN)SQ 126 (SIN-KUL) SQ 125 (KUL-SIN) SQ 950 (SIN-CGK) |
No. of eligible flight(s)
4 |
* If SIN⇆FRA and FRA⇆JFK segments are flown on different days, this will be counted as two flights even though they are both numbered as SQ26.
** Regardless of whether a passenger exits immigration and leaves the airport or not in between flights, it will be considered as two flights.
Qualifying flights can be booked in a single booking reference or across multiple booking references, but KrisFlyer miles must be credited into your KrisFlyer account to be eligible for the status match upgrade.
No, only flights operated by Singapore Airlines are eligible as Qualifying Flights. For avoidance of doubt, an SQ-TR codeshare flight number marketed by Singapore Airlines but operated by Scoot is not a Qualifying Flight.
No, frequent flyer miles must be credited to your KrisFlyer account in order to meet the criteria of fulfilling the Qualifying Flights and be eligible for the status match upgrade.
Your KrisFlyer Elite status is valid for 12 months from the date of your last flight with the status ending on the last day of the 12th month, i.e. in this case, until 31 Dec 2024. In order to maintain KrisFlyer Elite status, you will need to fulfil regular KrisFlyer programme qualification rules, i.e. accumulate 25,000 Elite miles for KrisFlyer Elite Silver status or 50,000 Elite miles for KrisFlyer Elite Gold status by 31 Dec 2024.
KrisFlyer Elite Silver Statusincludes the following benefits when travelling with Singapore Airlines (subject to Singapore Airlines Programme Rules):
- 25% tier bonus on actual miles flown on Singapore Airlines and Scoot
- Complimentary Standard Seat selection in Economy Class on Singapore Airlines
- Star Alliance Silver Status
- Priority reservation waitlist on Singapore Airlines or a Star Alliance airline
- Priority on airport standby lists for Singapore Airlines or a Star Alliance airline flight
- Waived or Discounted fees for KrisFlyer services
- Additional benefits on Scoot, the sister carrier of Singapore Airlines, including:
- Additional 5kg baggage upgrade for the principal KrisFlyer Elite Silver member with minimum purchase of 20kg baggage online per member
- Automatic assignment of standard seat for the travelling group
- Complimentary BoardMeFirst for the travelling group
- The above Scoot benefits are not applicable for group bookings with 10 or more passengers.
For more information on KrisFlyer Elite Silver Status, visit here.
Marriott Bonvoy Gold Elite status includes the following benefits (subject to the Marriott Bonvoy Program Rules):
- Exclusive member rates
- Complimentary enhanced Wi-Fi
- Ultimate Reservation Guarantee
- 25% bonus Points on stays
- 2 p.m. Late Checkout*
- Elite Welcome Gift of Points
- Enhanced Room Upgrade*
* Benefits vary by hotel and brand. Additionally, benefits such as Late Checkout and Complimentary Enhanced Room Upgrade are based on availability. For more information on Gold Elite status, visit here.
Yes. Members of KrisFlyer and Marriott Bonvoy, regardless of where they live, can participate in the Preferred Partnership Programme if they meet the eligibility requirements for the complimentary status match or Accelerator Challenge and register for the Preferred Partnership Programme.
Marriott Bonvoy members who have Gold Elite status or higher can register here.
- On this page, members can sign in with their Marriott Bonvoy account number and password. Once logged into their Marriott Bonvoy account, they will be prompted to connect/log into their KrisFlyer membership account to link the two accounts.
- Members must accept the KrisFlyer Programme Rules and the Marriott Bonvoy Programme Rules for their registration to be processed. Please note that the first and last name of both accounts must match for the registration to be processed.
- The updated status will be reflected in the member’s KrisFlyer and Marriott Bonvoy membership accounts within 48 hours.
KrisFlyer Members who have Elite Silver Status or higher can register here.
- On this page, members can sign in with their KrisFlyer membership number and password. Once logged into their KrisFlyer account, members will navigate to the Partner Programme Page.
- Under “Category”, members are to select “Non-Airline Partner” from the dropdown menu. Under “Partner”, members are to select “Marriott Bonvoy” from the dropdown menu. Members then enter their Marriott Bonvoy membership account number and click “Add”. Please note that the first and last name of both accounts must match for the registration to be processed.
- After Marriott Bonvoy has been added, members can click on the "Register" button to register for the status match and/or accelerator offer.
- The updated status will be reflected in the member’s Marriott Bonvoy membership account within 48 hours for all successful status match registrations.
Yes. However, members must meet the criteria each year to be eligible for retention of their complimentary KrisFlyer Elite Silver Status through the Preferred Partnership Programme.
Yes. However, members must meet the criteria each year to be eligible for complimentary Marriott Bonvoy Gold Elite status through the Preferred Partnership Programme.
Yes, members may achieve higher status by reaching all published qualification requirements as determined by KrisFlyer. For full qualification details, visit here.