Help and FAQs

Registered Customer

In most countries, you can sign up as a Registered Customer through:

- Google+
- Facebook
- LinkedIn

In certain countries, you can also sign up through other social media platforms:

- Sina Weibo and WeChat in China
- Vkontakte, Google+ and Facebook in Russia

Yes, you can. Simply sign up with your preferred social media account, and as long as the email address that’s associated with it and your Registered Customer account is the same, both accounts will be automatically linked.

Alternatively, you can login to your profile and link or delink social media profiles in the ‘Account Management’ section.

If you’ve tried logging in several times and you’re locked out of your Registered Customer account, wait 24 hours before trying again.

If you can’t remember your password, click on “Need help logging in?” at the login page, and a link to reset your password will be sent to your email address.

If you’ve received SIA Registered Customer authentication emails from gigya-raas after your registration, please note that they’re legitimate emails.

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