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Enter your first name

To retrieve your booking that was made with a travel agent, enter your first name. If you have more than one travelling companion, you will be the main contact point to receive updates when there are changes to your flights.

First name Enter a valid first name (as in passport).

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Because you did not book on singaporeair.com, we require additional information to retrieve your booking

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If there are passengers with different last name in this booking, please enter their last names here in order to retrieve booking.

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Outstanding payment due

You have an outstanding payment due on a flown ticket.

Until payment has been made, we have temporarily suspended use of Krisflyer miles.

Please contact us as soon as possible to resolve this issue.

Your Krisflyer account is under review

We have noticed a mismatch in the name used in last transaction.

Please reverify your identity, by emailing your full name, Krisflyer account number, and the following documents to kf_contact@singaporeair.com.sg

Your passsport ID page
Boarding pass (if relevant)
Bank/credit card statement reflecting the transaction (if relevant)

For your safety, we have temporarily suspended use of your Krisflyer miles. Please contact us for more information.

Your account is under review

We have noticed irregular activity regarding your Krisflyer account.

For your safety, we have temporarily suspended use of your Krisflyer miles. contact us as soon as possible to restore your account.

Your Krisflyer account is under review

For your safety, we have temporarily suspended use of your Krisflyer miles.

We will update you as soon as your account has been restored contact us for more information.

Your KrisFlyer account is under review

We are contacting you as we noticed there are multiple KrisFlyer accounts associated with your name.

To assist us in verifying that the KrisFlyer accounts belong to you, please email your passport ID page to kf_contact@singaporeair.com.sg with your KrisFlyer account number and name.

We seek your understanding that each individual can only have one KrisFlyer account and that you will only be able to utilise the KrisFlyer miles in your account after we have completed the above verification. If you have any queries on this matter, please do not hesitate to contact us.

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