Get help

We’re here to get you the support you need. Whether you need to resolve an issue, arrange for special assistance, or ask a question, use this support form and we’ll get back to you as soon as we can. For urgent help, contact Singapore Airlines. PPS Club members can request for a PPS Connect callback via the SingaporeAir mobile app or by sending an SMS message “PPS <space> <PPS Club membership number>” to +6591848888.

Log in to KrisFlyer to retrieve your bookings and contact details easily.

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What do you need help with?

Choose the topic that best describes your issue.

Your booking

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Changes and refunds

Including appeals due to special circumstances

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Flight disruption statement

Request for documentary proof

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Baggage

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Allowance and restrictions

Concerns you might have before your flight: allowances, restrictions, and oversized items.

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Delayed

Checked baggage did not turn up at your destination

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Damaged or missing items

Checked baggage is damaged or arrived with some of its contents missing

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Items left behind

Lost and found items from our aircraft or in our lounge

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Flying with us

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Seats

Options, privileges, and associated fees.

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Special assistance

Unaccompanied minors, mobility assistance, personal medical equipment.

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Travelling with pets

Flying with a domesticated animal, service dog, or emotional support dog.

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Entertainment and amenities

KrisWorld, WiFi, Lounge.

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General

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PPS Club/KrisFlyer

Your account and membership

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Trip add-ons

Insurance, hotels

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Everything else

All other enquiries, including requests for Kosher or Non-Strict Nut Free Special Meals.

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If you don’t need help but would like to share suggestions on how we can do better, send us feedback.