By using Singapore Airlines Chatbot (“Kris”), you agree to be bound by these Terms of Use (as may be updated by Singapore Airlines from time to time) ("Terms").
Updated on 5 February 2025
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"Singapore Airlines" refers to Singapore Airlines Limited.
"Kris" refers to a chatbot service application that enables you to interact with Singapore Airlines via www.singaporeair.com.
Kris is powered by generative Al and it is continually learning. Although Singapore Airlines makes reasonable efforts to update the information on Kris, we cannot guarantee that the content on Kris is accurate, complete or up to date. To verify important information, visit www.singaporeair.com or Contact Us.
By interacting with us through Kris, you authorize Singapore Airlines to provide information such as your Singapore Airlines KrisFlyer account details including profile, miles and redemption history; and your booking details including your booking reference number and e-ticket number in response to your requests.
Any personal information exchanged between us, through messages on Kris, will be collected and used by Singapore Airlines in accordance with Singapore Airlines’ Privacy Policy which is accessible at https://www.singaporeair.com/en_UK/privacy-policy/.
You are responsible for ensuring the physical security of any device used to access Kris and for maintaining the confidentiality of any information entered into Kris through your device.
You acknowledge that anyone with whom you share your devices, Google and/or Google Assistant credentials, will be able to see all messages that you have exchanged with Singapore Airlines via Kris and the Information, including your conversation history through Google Assistant. Accordingly, Singapore Airlines advises that you:
Keep your devices, your Google user ID and password and other credentials private and confidential;
Delete your Kris conversation history regularly from your Google Assistant application. For latest instructions on how to delete your conversations in Google Assistant, whether on your desktop or mobile devices, please visit Google’s Help Center for more details. Note that deleting a message or your conversation history with Kris from your Google Assistant account will only stop it from being displayed in your account upon reconnection;
Refrain from sharing your devices which you use to access Google, Google Assistant with any third parties;
Always use available security and passcode lock features on your devices; and
Refrain from disclosing any sensitive personal information such as your account number, identification number, date of birth etc. in your Google Assistant conversation with Kris;
For avoidance of doubt, by enrolling in Kris through any third-party platform, including Google, you acknowledge that the identity of Kris’ users is important to Singapore Airlines. You must ensure that the name associated with your Google account matches your legal or commonly known name.
In the event where you suspect fraudulent activity or unauthorized access to your personal devices or Google account and/or personal credentials you should immediately:
Change your Google login credentials (this action will log you out from all the devices that you are currently logged in on);
Delete your conversation history with Kris in Google Assistant; and
Immediately notify Singapore Airlines of the suspected fraudulent or unauthorized activity on your Kris account.
To the fullest extent permitted by applicable law:
You agree that you use Kris at your own risk;
Singapore Airlines makes no representations, warranties or guarantees, whether express or implied, that the content on Kris is accurate, complete or up to date;
You shall not hold Singapore Airlines liable for any loss or damage that you may suffer as a result of your use of Kris.
By uploading, submitting, posting or transmitting data, material or information on Kris (collectively “Content”), you agree to grant Singapore Airlines a worldwide, perpetual, irrevocable, non-exclusive, transferable, royalty free and sub-licensable license to use, copy, reproduce, process, adapt, publish, create derivative work from, translate, transmit, host and disseminate your Content in any media, technology, or form for any purpose Singapore Airlines deems fit, without any further notification, remuneration and/or compensation.
You acknowledge and consent to the recording of all communications via Kris (including any documents or files shared or exchanged). Singapore Airlines will also keep records of such communications in line with applicable legal and regulatory obligations and our internal policies. You agree that the recorded communications remain Singapore Airlines’ property, and may be used for training, quality control and dispute handling purposes.
Your mobile network provider and other third-party services or sites incorporated or linked through Kris have their own terms and conditions and privacy policies and practices. Your use of Kris will be subject to these third party agreements. It is your responsibility to review and accept the applicable third-party agreements before using Kris.
Singapore Airlines is not responsible for the security, accuracy, legality, appropriateness or any other aspect of the content or functions of your devices or any third party's products or services that may be incorporated or linkable through Kris.
Singapore Airlines is not responsible for, and does not provide, any support or assistance for any third-party hardware, software or other products or services. If you have any questions or issues with a third-party product or service, please contact the appropriate third party in accordance with its procedures for customer support.
Singapore Airlines will amend these Terms from time to time and the updated Terms will be date stamped so that you are aware of when the Privacy Policy was last updated.
These Terms are final and binding on all parties.
If any of these Terms is held to be illegal, invalid or unenforceable in whole or in part, it shall be severed and the remaining Terms will continue to be in full force and effect, and as if they have been varied without the invalid, illegal or unenforceable Terms.
Use of Kris and these Terms shall be governed by and interpreted in accordance with the laws of the Republic of Singapore. In the case of any dispute, you agree to submit to the non-exclusive jurisdiction of the Singapore courts.