Damaged or missing items

Fill out the form below to get help for:

Baggage

Fill out the form if your checked baggage is damaged or arrived with some of its contents missing. If your checked baggage did not arrive with you at your destination, please lodge a delayed baggage report instead. If you left an item behind on our aircraft or lounge, contact Lost & Found.

Related FAQs

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1. What can I do if I have left my personal item on board an aircraft or at the airport?

2. How can I check the status of my mishandled/lost baggage?

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Add booking details

This information helps us to relate your request to a specific booking

Tell us more

If your checked baggage arrived damaged, you'll need to report the damage within 7 days of receiving your bag. Our appointed agents will assess the damage and let you know if your bag can be repaired.

If you have other baggage related concerns, you may also include them in the same space below.

Upload photos of supporting documents -e.g., baggage claim tag(s), purchase receipt(s) and damage areas

Supported formats: JPG, JPEG, PNG, GIF, TIF, TIFF, DOC, DOCX, PDF, TXT, ZIP (Up to 2MB each)

Drag and drop your files here, or click to upload.5 MB remaining

How can we reach you?

This helps us get in touch with you if necessary.

In line with our Privacy Policy, the information received will be used strictly for verification, investigative and servicing purposes in relation to your feedback and enquiries. By submitting this form, you agree that we may disclose your personal information to third parties such as our subsidiaries, partner airlines, travel and freight service providers, and/or airport management for the foregoing purposes. We may also contact you through the details you have provided for further follow up.

Singapore Airlines

Damaged or missing items

Related FAQs

Add booking details

Upload photos of supporting documents -e.g., baggage claim tag(s), purchase receipt(s) and damage areas

How can we reach you?

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