Yes, you can use KrisFlyer miles for all experiences offered on pelago.co, as long as you meet the minimum number of 1,050 KrisFlyer miles per transaction.

Redemption with KrisFlyer miles for Pelago experiences is only available online at pelago.co. This facility is not available at KrisFlyer Membership Services or Pelago Customer Hotline or Singapore Airlines offices.

For information about how to cancel or change a Pelago experience booking, you may visit Pelago’s Help Centre here. For additional assistance, you can reach out to Pelago here.

All refunds for Pelago experience bookings - whether paid for with credit card or KrisFlyer miles - will be subject to Pelago’s standard Cancellation Policy, which you can find out more about here. The Cancellation policy that is applicable to the booking will be clearly stated on the product’s page at the time of booking, and also on the booking voucher.

All KrisFlyer miles redemptions made via Pelago must be made under the name of the KrisFlyer member, or for the registered nominees in the KrisFlyer member’s account.

Log in to your KrisFlyer account and click on ‘Miles’, then ‘Claim Missing Miles’. Alternatively, please click here.

Your KrisFlyer account will be automatically linked to your Link account after the first conversion of KrisFlyer miles to Linkpoints. Please ensure that your KrisFlyer account and Link account are valid.

 

To convert your KrisFlyer miles to Linkpoints:

• Log in and click on Miles, then ‘How to Use’.
• Scroll down to ‘Other Redemption Options’ and select ‘Link Rewards’.
• Key in the mobile number used for your Link account, as well as the number of miles that you would like to convert to Linkpoints.
• Click ‘Proceed’ to convert your miles.
• Upon successful conversion, your KrisFlyer account will be automatically linked to your Link account. Once the accounts are linked, this may not be changed.

To convert your KrisFlyer miles to Linkpoints:

• Ensure that you have linked your KrisFlyer account to your Link account.
• If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
• Scroll down to Other Redemption options and select ‘Link Rewards’.
• Key in the number of miles that you would like to convert to Linkpoints.
• Click ‘Proceed’ to convert your miles.

A minimum of 3,000 KrisFlyer miles is required for each conversion, and each member can convert up to a maximum of 80,000 KrisFlyer miles per calendar year (i.e. 1 January to 31 December). Please note that all KrisFlyer miles converted cannot be reversed.

Your KrisFlyer account will be automatically linked to your Marriott Bonvoy account after the first conversion of KrisFlyer miles to Marriott Bonvoy points. Please ensure that your KrisFlyer account and Marriott Bonvoy account are valid.

 

To convert your KrisFlyer miles to Marriott Bonvoy points:

• Log in and click on Miles, then ‘How to Use’.
• Scroll down to ‘Other Redemption Options’ and select ‘Marriott Bonvoy’.
• Key in your Marriott Bonvoy membership number, as well as the number of miles that you would like to convert to Marriott Bonvoy points.
• Click ‘Proceed’ to convert your miles.
• Upon successful conversion, your KrisFlyer account will be automatically linked to your Marriott Bonvoy account. Once the accounts are linked, this may not be changed.

To convert your KrisFlyer miles to Marriott Bonvoy points:

• Ensure that you have linked your KrisFlyer account to your Marriott Bonvoy account.
• If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
• Scroll down to Other Redemption options and select ‘Marriott Bonvoy’.
• Key in the number of miles that you would like to convert to Marriott Bonvoy points.
• Click ‘Proceed’ to convert your miles.

The conversion ratio of KrisFlyer miles to Marriott Bonvoy points is 2 KrisFlyer miles to 1 Marriott Bonvoy point. A minimum of 3,000 KrisFlyer miles is required for each conversion and each member can convert up to a maximum of 180,000 KrisFlyer miles per calendar year (i.e. 1st January to 31st December). Please note that all KrisFlyer miles converted cannot be reversed.

The names in both your KrisFlyer and Marriott Bonvoy membership accounts must match for the conversion to be successful. Upon conversion of KrisFlyer miles to Marriott Bonvoy points, it will require four days for the Marriott Bonvoy points to be processed and reflected in your Marriott Bonvoy account.  The four days processing time is required for various checks by Marriott Bonvoy to ensure that your Marriott Bonvoy account is valid. Your Marriott Bonvoy points will be credited to your account once the conversion is successfully processed, and in the event that the conversion is unsuccessful, you will receive a notification email on the unsuccessful conversion and the KrisFlyer miles deducted will be returned to your KrisFlyer account. 

The Preferred Partnership Programme provides members of KrisFlyer and Marriott Bonvoy the opportunity to match status and more.

 

Solitaire PPS Club, PPS Club and KrisFlyer Elite Gold Members receive:

• Complimentary Marriott Bonvoy Gold Elite status (registration required here).
• Opportunity to participate in accelerator offer to earn Marriott Bonvoy Platinum Elite status.

 

KrisFlyer Elite Silver Members receive:

• Opportunity to participate in accelerator offer to earn Marriott Bonvoy Silver Elite status.

 

Marriott Bonvoy Platinum, Titanium and Ambassador Members receive:

• Complimentary KrisFlyer Elite Silver Status (registration required here).
• Opportunity to participate in accelerator offer to earn KrisFlyer Elite Gold Status.

 

Marriott Bonvoy Gold Elite Members receive:

• Opportunity to participate in accelerator challenge to earn KrisFlyer Elite Silver Status.

KrisFlyer Elite Silver Statusincludes the following benefits when travelling with Singapore Airlines (subject to Singapore Airlines Programme Rules:

 

• 25% tier bonus on actual miles flown on Singapore Airlines and Scoot
• Complimentary Standard Seat selection in Economy Class on Singapore Airlines
• Star Alliance Silver Status
• Priority reservation waitlist on Singapore Airlines or a Star Alliance airline
• Priority on airport standby lists for Singapore Airlines or a Star Alliance airline flight
• Waived or Discounted fees for KrisFlyer services
• Additional benefits on Scoot, the sister carrier of Singapore Airlines, including:
  • Additional 5kg baggage upgrade for the principal KrisFlyer Elite Silver member with minimum purchase of 20kg baggage online per member
  • Automatic assignment of standard seat for the travelling group
  • Complimentary BoardMeFirst for the travelling group
  • The above Scoot benefits are not applicable for group bookings with 10 or more passenger

 

For more information on KrisFlyer Elite Silver Status, visit here.

Upon registration on the KrisFlyer website, your registration will be unsuccessful if your Marriott Bonvoy membership tier is higher than the eligible membership tiers available for the status match or accelerator challenge. The eligible membership tiers are Marriott Bonvoy Gold Elite, Silver Elite and Member status.

 

Upon registration on the Marriott website, your registration will be unsuccessful if your KrisFlyer membership tier is higher than the eligible membership tiers available for the status match or accelerator challenge. The eligible membership tiers are KrisFlyer Elite Silver and Member status.

 

To be eligible for the KrisFlyer or Marriott Bonvoy benefits under the Preferred Partnership Programme, refer to the table below for the eligible membership tiers and the correct registration website

• For Solitaire PPS Club, PPS Club and KrisFlyer Elite Gold Members, the Preferred Partnership Programme offers complimentary Marriott Bonvoy Gold Elite status (registration required). The status is valid for at least 12 months from the day of registration.
  • For example, if a member registers for the Preferred Partnership Programme in December 2023, the member will receive Gold Elite status through the end of 2023, all of 2024, and until February 2025. Thereafter, a member will retain their complimentary Gold Elite status by fulfilling the requalification criteria under the Marriott Bonvoy Programme Rules.
  • For KrisFlyer members with Solitaire PPS Club, PPS Club and KrisFlyer Elite Gold status, who are also existing Marriott Bonvoy Gold Members, they can enjoy a 12-month extension of their Marriott Bonvoy Gold Status from the date of registration in the Preferred Partnership Programme.
  • Solitaire PPS Club, PPS Club and KrisFlyer Elite Gold Members will have an opportunity through an Accelerator Challenge to earn Marriott Bonvoy Platinum Elite status by staying ten (10) Qualifying Nights at a Qualifying Rate (as each such term is defined in the Marriott Bonvoy & KrisFlyer Preferred Partnership Rules) at hotels participating in Marriott Bonvoy within a six (6) month period from date of registration in the Preferred Partnership Programme.
  • When Marriot Bonvoy grants Marriot Bonvoy Platinum Elite status to an eligible Solitaire PPS Club, PPS Club or KrisFlyer Elite Gold Member Member under the accelerator challenge, please allow up to six (6) weeks following completion of the last Qualifying Night for such member to receive Marriott Bonvoy Platinum Elite status.
• For KrisFlyer Elite Silver Members, the Preferred Partnership Programme offers an opportunity, through an Accelerator Challenge to earn Marriott Bonvoy Silver Elite status by staying three (3) Qualifying Nights at a Qualifying Rate at hotels participating in Marriott Bonvoy within a six (6) month period from the date of registration in the Preferred Partnership Programme.

• When Marriott Bonvoy grants Marriott Bonvoy Silver Elite status to an eligible KrisFlyer Elite Silver Member as part of the accelerator challenge, please allow up to six (6) weeks following completion of the last Qualifying Night for such member to receive the Marriott Bonvoy Silver Elite status.
• As further described in the Marriott Bonvoy & KrisFlyer Preferred Partnership Rules, Award Redemption Stays, including Cash + Points Awards, Free Night Awards, or a Points redemption, are not eligible as Qualifying Nights.