Help and FAQs
Earning and redeeming KrisFlyer miles
Visit infinitejourneys.com to find out more.
Learn how you can redeem your KrisFlyer miles in a few simple steps.
KrisFlyer members can accrue miles on all Scoot-operated flights (except infant fares, group bookings and charters). For SQ/TR cross-sold bookings, please note that selected promotional fares may be non mileage-accruable. Click here for more information about mileage accrual on Scoot-operated flights.
For tickets purchased before 26 April 2018, KrisFlyer members can accrue miles on Scoot-operated flights only with the purchase of PlusPerks! bundle.
On and after 26 April 2018, KrisFlyer members no longer need to purchase the PlusPerks! bundle to earn miles on their Scoot-operated flight. Simply login with your KrisFlyer account on FlyScoot.com to make your booking. The eligible KrisFlyer miles will be automatically credited to your KrisFlyer account after your flight is flown.
For flights ticketed on and after 26 April 2018, mileage accrual levels may vary depending on the itinerary and the booking class. In general, you can earn one KrisFlyer mile per Singapore dollar* spent on fares and selected ancillaries (excluding e-visa, travel insurance and Scoot Protect, infant fares and credit card processing fees) for itineraries involving only Scoot operated flights**. Credit card and other processing fees are not eligible for accrual.
*For bookings made in other currencies, accrual rate will be subject to currency fluctuations at the prevailing Navitaire system exchange rate
**This rate is subject to change without notice. The latest rate will be published on singaporeair.com and Flyscoot.com.
If you are travelling on an itinerary containing both Singapore Airlines and Scoot sectors (E.g. MEL-SIN-HGH, with MEL-SIN operated by SQ, and SIN-HGH operated by TR), click here to view the miles accruable for your itinerary.
If your flight has not been flown, and you missed out on logging in or keying the KrisFlyer number of your Redemption Nominees or traveling party during your booking, you can still key in the respective KrisFlyer numbers when you manage your booking on Flyscoot.com or Scoot Mobile App.
If your flight is completed, you can still claim for missing miles as long as it’s within six months of the flight’s completion.
Learn more here.
PPS value will not be awarded for Scoot operated flights. The 25% tier bonus for PPS club members is not applicable to Scoot operated flights.
From January 2021, as a KrisFlyer member, you will earn Elite miles when you fly with Scoot. The number of Elite miles you earn will be equivalent to the number of KrisFlyer miles you earn. The number of KrisFlyer miles and Elite miles you will earn is as per below:
- For Scoot-only itineraries: 1 mile per SGD $1 spent on base fare and add-ons (except e-Visa, traval insurance/Scoot Protect)
- For Scoot flights within multi-airline itineraries: the number of miles earned is based on fare class of ticket and actual mileage flown for the Scoot sector
Please allow 2 to 4 weeks for the miles earned on Scoot operated flights to be reflected in your KrisFlyer account. If the miles are not reflected after 4 weeks, you can submit a Retro mileage claim for the missing miles here.
Please contact Scoot Guest Relations Hotline for Scoot flight/ticket-related queries.
You can use KrisFlyer miles to pay for your booking on Flyscoot.com. KrisFlyer miles can be used on fares, taxes and selected ancillaries (excluding e-visa, travel insurance, Scoot Protect, infant fares and card processing fees) on Scoot-operated itineraries for you and your redemption group nominees.
See the full terms and conditions for using your KrisFlyer miles on Flyscoot.com here.
Mixing miles and cash for purchases on Flyscoot.com will still earn KrisFlyer miles and Elite miles on the portion of the applicable transactions paid with a credit / debit card. Every S$1 payable with a credit / debit card earns 1 KrisFlyer mile and 1 Elite mile for itineraries consisting of only Scoot operated fights*.
*This rate is subject to change without notice. The latest rate will be published on singaporeair.com and Flyscoot.com.
You may only use KrisFlyer miles to redeem for Scoot flights on Flyscoot.com. This service is not available via Scoot Guest Relations Hotline, KrisFlyer Membership Services or Singapore Airlines Reservations and Ticketing offices.
Please note that tickets booked on Flyscoot.com are strictly non-refundable. Please refer to the fare conditions when making your booking on FlyScoot.com. You may also refer to the terms and conditions for redemption on FlyScoot.com here.
You can redeem your miles for hotel stays and car rentals on krisflyervrooms.com in 3 simple steps:
1. Log in to your KrisFlyer account on krisflyervrooms.com.
2. Browse for your preferred hotel stay or car rental, and make the booking.
3. Select ‘Redeem with KrisFlyer miles’ at the payment page and choose the number of KrisFlyer miles you would like to use. Pay for the rest of your purchase with your credit / debit card.
Alternatively, if you are already logged in to your KrisFlyer account on singaporeair.com, you can go to Miles > How to Use (KrisFlyer vRooms) to be directed straight to krisflyervrooms.com.
A minimum of 1,500 KrisFlyer miles is required per transaction.