Help and FAQs
Earning and redeeming KrisFlyer miles
Yes, members may achieve higher status by reaching all published qualification requirements as determined by Marriott Bonvoy. For full qualification details, visit here.
Members with Marriott Bonvoy Gold Elite status or higher may register for the Preferred Partnership Programme to link their KrisFlyer and Marriott accounts on Marriott’s website, but there will not be a change to their Marriott Bonvoy or KrisFlyer status. PPS Club, KrisFlyer Elite Gold and KrisFlyer Elite Silver members will not be able to register for a status match on KrisFlyer’ website.
Once you click the “add” button, your Marriott Bonvoy account will be added but reflected as “Not linked”. Your KrisFlyer and Marriott Bonvoy accounts will be linked after you make a successful KrisFlyer Miles to Marriott Bonvoy Points conversion or after you have successfully registered for status match.
Please reach out to Singapore Airlines via this website and include your Marriott Bonvoy account number, tier and a screenshot of the error message.
No. Eligible Marriott Bonvoy Platinum Elite and above members who wish to enjoy the benefits of KrisFlyer Elite Silver Status must register and be confirmed through the Preferred Partnership Programme here . To enjoy KrisFlyer Elite Silver Status benefits, members must enter their KrisFlyer membership number when booking flights with Singapore Airlines.
Upon registration on the KrisFlyer website, your registration will be unsuccessful if your Marriott Bonvoy membership tier is higher than the eligible membership tiers available for the status match or accelerator challenge. The eligible membership tiers are Marriott Bonvoy Gold Elite, Silver Elite and Member status.
Upon registration on the Marriott website, your registration will be unsuccessful if your KrisFlyer membership tier is higher than the eligible membership tiers available for the status match or accelerator challenge. The eligible membership tiers are KrisFlyer Elite Silver and Member status.
To be eligible for the KrisFlyer or Marriott Bonvoy benefits under the Preferred Partnership Programme, refer to the table below for the eligible membership tiers and the correct registration website.
| Tier Benefits | Registration |
|---|---|
|
Tier Benefits
Solitaire PPS Club, PPS Club and KrisFlyer Elite Gold Members: • Complimentary Marriott Bonvoy Gold Elite status • Opportunity to participate in the accelerator challenge to receive Marriott Bonvoy Platinum Elite status KrisFlyer Elite Silver Members: • Opportunity to participate in the accelerator challenge to receive Marriott Bonvoy Silver Elite status |
Registration
To register for these benefits, visit krisflyer.com/marriott |
|
Tier Benefits
Marriott Bonvoy Platinum, Titanium and Ambassador Elite Members receive: • Complimentary KrisFlyer Elite Silver status • Opportunity to participate in accelerator challenge to receive KrisFlyer Elite Gold Status Marriott Bonvoy Gold Elite Members receive: • Opportunity to participate in accelerator challenge to earn KrisFlyer Elite Silver Status |
Registration
To register for these benefits, visit travel-partner.marriott.com |
An individual may only register for the Preffered Partnership Program and link their Marriott Bonvoy Account and KrisFlyer Accout once.
You do not need to hold your Marriott Bonvoy Elite status until the end of 6 months of the accelerator challenge to be qualified for the status upgrade. As long as your Marriott Bonvoy membership status is eligible on the day of registration, any changes to your Marriott Bonvoy Elite tier thereafter does not affect your eligibility to be upgraded under the accelerator challenge.
You do not need to hold your KrisFlyer Elite status until the end of 6 months of the accelerator to be qualified for the status upgrade. As long as your KrisFlyer Elite tier is eligible on the day of registration, any changes to your KrisFlyer Elite tier thereafter does not affect your eligibility to be upgraded under the accelerator challenge.
No. Eligible KrisFlyer members of Elite Silver Status and above who wish to enjoy the benefits of Marriott Bonvoy Gold Elite status must register and be confirmed through the Preferred Partnership Programme here. To enjoy Gold Elite benefits, members must enter their Marriott Bonvoy account number when booking stays at Marriott Bonvoy participating properties.
- All Marriott Bonvoy members can convert their Points to KrisFlyer miles at a ratio of 3 Marriott Bonvoy Points to 1 KrisFlyer mile.
- For every 60,000 Marriott Bonvoy Points converted to KrisFlyer miles in a single transaction, members receive an additional 5,000 bonus KrisFlyer miles.
- All KrisFlyer members can convert KrisFlyer miles into Marriott Bonvoy Points at a 2:1 ratio (2 KrisFlyer miles to 1 Marriott Bonvoy Point).
- Registration is not required for these points and miles benefits offered by KrisFlyer and Marriott Bonvoy, but customers must be members of KrisFlyer and Marriott Bonvoy.
KrisFlyer and Marriott Bonvoy may from time to time offer limited time offers to members of the KrisFlyer and Marriott Bonvoy preferred partnership Programme.
For a list of hotels and brands participating in the Marriott Bonvoy portfolio please refer to the Marriott Bonvoy Programme terms here.
Yes, members can participate unless they are currently registered for other KrisFlyer status match Programme(s) and are in the process of fulfilling the flight criteria to obtain KrisFlyer Elite Silver or Elite Gold status under the other status match Programme(s).
No. The terms and conditions of the Marriott Bonvoy Loyalty Program require that individuals may only maintain one membership account in Marriott Bonvoy. Please refer to the Marriott website (https://help.marriott.com/s/article/Article-22511) for more information on how to merge your accounts. Please ensure that the account you have already status matched with remains as the active account after the merge.
