Help and FAQs

In-flight connectivity

Mobile network service is available any time, except when the ‘Switch off phone’ cabin signs are illuminated. When these signs are illuminated, your mobile phone must be switched off or set to ‘Flight mode’.

To use this service, your mobile phone must be compatible with GSM and the roaming function must be enabled on your device. In addition, your mobile service provider must have a roaming agreement with our connectivity service provider, OnAir or Panasonic/Aeromobile.

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