In-flight Wi-Fi service is available when the aircraft has reached cruising altitude, which is above 10,000 feet (approximately 30 minutes after take-off, and up to 30 minutes prior to arrival).

The in-flight Wi-Fi may be unavailable due to:

• weather conditions,
• aircraft may not have reached cruising altitude (e.g. above 10,000 feet),
• aircraft may be flying over a country that has not authorised this service,
• onboard system may be experiencing technical difficulties,
• aircraft may be flying over region with no connectivity (e.g. polar region).

There could be a possibility that the aircraft is undergoing an equipment upgrade, and in-flight Wi-Fi may not be available. An announcement will be made if Wi-Fi is not available for the flight.

All Singapore Airlines aircrafts are equipped with Wi-Fi connectivity except for the Boeing 737-800NGs.

For a safe browsing experience, customers are advised to use HTTPS secured websites, and to be aware of any browser warnings or phishing links.

In-flight Wi-Fi speed is the same across all cabins. The Wi-Fi speed is dependent on a few factors such as weather conditions, territorial regulations, satellite coverage, number of concurrent users as well as the type of activity performed on the device.

• Enable low data/power mode.
• Avoid bandwidth-intensive activities such as gaming and transferring sizable files. Streaming of videos is not supported.
• Disable media auto-download.
• Disable software/app update, cloud backups, and background app refresh.
• For a safe browsing experience, customers are advised to use HTTPS secured websites, and to be aware of any browser warnings or phishing links.

Voice calls are not supported, and this includes voice calls using internet protocol such as WhatsApp call, Messenger call, etc.

In-flight Wi-Fi does not support streaming. Apps such as Disney+ / Netflix / Viu / Hulu / YouTube, etc. will not function while using the Wi-Fi.

In-flight Wi-Fi is available when the aircraft reaches cruising altitude, which is above 10,000 feet (approximately 30 minutes after take-off and up to 30 minutes before arrival).

Connect to the KrisWorld network to get Wi-Fi on your device. You can refer to the in-flight Wi-Fi card that can be found in the seatback pocket for details.

Wi-Fi plans can be purchased once Inflight Wi-Fi is available. Connectivity is available when the aircraft has reached cruising altitude, which is above 10,000 feet (approximately 30 minutes after take-off, and up to 30 minutes prior to arrival).

Connect to the KrisWorld network to get Wi-Fi on your device. You can refer to the in-flight Wi-Fi card that can be found in the seatback pocket for details.

This service is non-refundable once purchased. Refund requests are subject to review.

Please email the respective service providers if you face an issue with the purchased Wi-Fi plan.

• SITAONAIR: cs@sita.aero
• Panasonic: SIA.CustomerCare@Panasonic.aero

Time-based plans cannot be paused.

Please email the respective service providers if you face an issue with the purchased Wi-Fi plan.

• SITAONAIR: cs@sita.aero
• Panasonic: SIA.CustomerCare@Panasonic.aero

Suites, First Class, and Business Class passengers, as well as PPS and supplementary cardholders in Premium Economy and Economy Class may connect up to 3 devices concurrently with your unlimited complimentary in-flight Wi-Fi plan*. To connect your fourth device, you can transfer your Wi-Fi session by entering the same details used to connect to Wi-Fi on your previous devices.

For KrisFlyer members in Premium Economy Class and Economy Class, only one device may be connected at a time on the unlimited complimentary plan. You may switch devices or purchase a separate in-flight Wi-Fi plan to use multiple devices concurrently.

This feature is not applicable to paid Wi-Fi plans and Wi-Fi voucher code.

*For 777WR, A380, A350MH aircraft, only 1 device can connect to Wi-Fi at one time.