Please contact KrisFlyer Membership Services for queries relating to the usage of KrisFlyer miles. For purchase or product-related queries, please contact KrisShop directly.

For product-related queries, please contact DFASS (Singapore) Pte Ltd.

For issues with KrisFlyer log-in, please contact KrisFlyer Membership Services. For system issues that occur on krisshop.com, please contact DFASS (Singapore) Pte Ltd.

Simply:

• Log in and click on 'Profile', then 'Partner Programmes'.
• Under 'Add partner', select 'Non-airline partner' for the category and ‘Shangri-La Circle’ from the drop down list.
• Key in your Shangri-La Circle membership number and click 'Add'.
• To link your account, select 'Link'.
• Once your account has been linked, you can proceed to convert your KrisFlyer miles to Shangri-La Circle Points.

To convert your KrisFlyer miles to Shangri-La Circle Points:

• Firstly, ensure that you have linked your KrisFlyer account to your Shangri-La Circle account.
• If your accounts are already linked, log in and click on ‘Miles’, then ‘How to use’.
• Scroll down to ‘Other redemption options’ and select ‘Shangri-La Circle’.
• On the pop up that comes up next, select ‘Non-air partner’ for the category and ‘Shangri-La Circle’ for the Partner programme.
• Your membership number would then be shown in the next field and you can key in the number of miles you’d like to convert to Shangri-La Circle Points.
• Click on ‘Proceed’ to convert your miles.

The donated miles will be used to redeem for flights and/or for activities and items via our non-airline partners, to enrich the experiences of beneficiaries from KidSTART Singapore or Make-A-Wish Singapore.

Miles donated to "Make-A-Wish" will go to Make-A-Wish Singapore only.

Yes, you can donate your miles to KidSTART Singapore. Donation to Make-A-Wish Singapore is currently closed.

As the donation of miles does not fall under any of the donation schemes as specified by the Inland Revenue of Singapore (IRAS), it currently does not qualify for tax deductions in Singapore. For members residing outside of Singapore, please check with the relevant authorities in your country.

Multiple transactions are allowed. Simply proceed to make another donation.

All donated miles will remain valid for use by the beneficiaries of KidSTART Singapore or Make-A-Wish Singapore.

No, you cannot purchase miles for donation. Please visit KidSTART Singapore or Make-A-Wish Singapore for more information on how else you can support them. Alternatively, find out how you can earn more miles here.

As a KrisFlyer Elite Gold or PPS Club member, you are eligible to register for membership status match to Shangri-La Circle Jade if you are currently a Shangri-La Circle member.

To register for the membership status match to Shangri-La Circle Jade:

• Firstly, ensure that you have linked your KrisFlyer account to your Shangri-La Circle account.
• Once your accounts are linked, click on ‘Register’.

A minimum of 20,000 KrisFlyer miles is required for each conversion and each member can convert up to a maximum of 180,000 KrisFlyer miles per calendar year (i.e 1st January to 31st December). Please note that all KrisFlyer miles converted cannot be reversed.

If you are a Shangri-La Circle Jade/ Diamond member and have successfully registered for status match to KrisFlyer Elite Gold, you will be upgraded to KrisFlyer Elite Silver membership status within 6 to 8 weeks of registration. Once you have completed the qualifying flight requirements for your tier, you will be further upgraded to KrisFlyer Elite Gold membership status within 6 to 8 weeks of completion. The miles earned from the qualifying flight(s) must be credited to your KrisFlyer membership account first to be eligible for the accelerated upgrade.

If you are a KrisFlyer Elite Gold or PPS Club member and have successfully registered for status match to Shangri-La Circle Jade, you will be upgraded to Shangri-La Circle Jade membership status within 6 to 8 weeks of completion of one qualifying night stay at any Shangri-La Hotel & Resort, Kerry Hotel, JEN and Traders Hotel worldwide.