No, only bookings made on singaporeair.com or from a Singapore Airlines office can be cancelled online. To cancel a booking you’ve made with a travel agent, get in touch with them directly.

Yes, you can cancel your remaining flights by entering your Booking Reference number in the ‘Manage Booking’ section of our website. This is subject to the fare conditions of your ticket.

Yes you can, subject to the fare conditions of your ticket. However, your cancellation will apply to your whole itinerary and for all passengers in your booking.

If you’ve purchased a ticket on a refundable fare, you can request for a full refund on our website. However, cancellation/refund fees may apply. If you cancel a non-refundable ticket, only the taxes will be refunded.

Simply:

• enter your Booking Reference in the ‘Manage Booking’ section;
• click on the ‘Cancel booking’ link; and
• be guided through a few easy steps.

If you’ve purchased a ticket for a flight to or from the USA, you may cancel your ticket without penalty within 24 hours of your booking - as long as that reservation is made one week or more before your flight departs. Contact Singapore Airlines to cancel your ticket to ensure that you get a full refund.

Cancellation/refund fees are imposed for certain tickets based on their fare conditions.

If you purchased your ticket in Italy, please refer to our General Conditions of Carriage for the Italian market.

If you purchased your ticket elsewhere, please refer to our General Conditions of Carriage for other markets.

Refunds may take up to 6 weeks to be credited back to your original mode of payment, depending on your bank’s processing time. Within these 6 weeks, please check with your bank on the refund status. If you still have not been refunded after 6 weeks, please contact us.

Unfortunately, you cannot cancel just one segment of your flight. You can only cancel the full flight, including all connecting flights.

Instead, you can create a new booking. After completing your new booking, you can request a refund for your original booking, subject to its fare conditions.

Unfortunately, since the booking has already been cancelled, this is not possible. Please create a new booking instead.

Yes, you may request for a refund using our Assistance Request Form.

If you redeemed a ticket that allows a refund, a cancellation fee will be charged to refund the cost of the flight segment that has not been flown, including taxes on it. For a non-refundable ticket, only the taxes on the flight segment that has not been flown will be refunded.