When you fly with us, you’ll receive any or all of these alerts via SMS and/or email or push notification (if your trip is added to ‘My Trips’ in the SingaporeAir mobile app).

 

• Check-in notification (email and push notification)
  Delivered when online or mobile check-in is open, about 48 hours before the time of your scheduled departure.

• Check-in confirmation email
  Delivered once you’ve completed your online or mobile check-in.

• Waitlist confirmation
  Delivered if you’re waitlisted for a flight, and a seat becomes available. This alert is available via email, if you’ve provided us with your email in your booking.

• Flight disruption
  Delivered if there’s a cancellation, delay or change in your flight time. This alert is available via the following ways:
  • Email and SMS*, via the email and mobile contact in your booking.
  • Push notification from the SingaporeAir mobile app, if you have added your flight to ‘My Trips’ in the app. 
  • WhatsApp, if you have subscribed to receive flight updates.
  
  *SMS: Only for cancellations and delays

• Redemption waitlist reminders
  Delivered if you’re waitlisted for an award ticket. This alert is available via email and alerts are sent periodically to update you on your waitlist status, and offer alternative options to secure your redemption booking. If you prefer not to receive notifications about your waitlist redemption bookings, you may change your preference by logging into your KrisFlyer account  here.

• Redemption waitlist confirmation
  Delivered if you’re waitlisted for an award ticket or flight upgrade, and a seat becomes available. This alert is available via email. By choosing to receive the redemption waitlist confirmation alert, you’ll also be signed up to receive the ticketing time limit alert, which prompts you to ticket your redemption booking by a specific date before it is cancelled automatically.

• Redemption waitlist cancellation
  Delivered if you’re waitlisted for an award ticket, and we are unable to confirm it two weeks before departure. The waitlisted flight will be cancelled and we will alert you via email.

There are a number of reasons why you may not have received your booking alerts:

• You may have provided an invalid mobile phone number or email address.
• Your travel agent did not enter your KrisFlyer or PPS Club membership number when you made your booking.
• We may be experiencing some technical difficulties.

There are two types of codeshare flights: Those operated by Singapore Airlines and those operated by our codeshare partner. Booking alerts will only be sent to you for codeshare flights operated by Singapore Airlines.

Yes, you will receive booking alerts based on your new flights.