Help and FAQs
HighFlyer
HighFlyer points can be mixed with cash for payment when making a booking. Only the Corporate Travel Manager and the Assistant Corporate Travel Manager assigned with the appropriate access may use HighFlyer points to offset ticket price.
If there are sufficient HighFlyer points in the account, the entire value of the ticket can be paid for using HighFlyer points, including airport taxes and government surcharges.
For other available redemption options, login and refer to "Points" tab to view our entire redemption catalogue.
No, they cannot.
No further redemption upgrades using personal KrisFlyer miles is allowed.
No, they cannot.
Yes, HighFlyer points can be used to offset the airport tax component of the ticket.
The minimum number of HighFlyer points that have to be used is 1,050 per transaction.
Yes, Corporate Travel Managers can modify tickets by clicking on ‘Change Flight’ under Manage Booking.
Yes, HighFlyer points can be refunded.
No, residual points will not be refunded for changes in bookings which resulted in a lower fare from the original higher fare.
The HighFlyer points will be forfeited if they have expired at the point of refund.
Yes, they can be used to pay for any additional cost.
If there are sufficient points in the company’s HighFlyer account and if the travelling passenger is a registered Corporate Traveller with an associated KrisFlyer account, the Corporate Travel Manager may select “Pay with HighFlyer Points” when making payment.
The Corporate Travel Manager can use the slider on the payments page to determine how many points to redeem to offset the price of the ticket(s). The balance has to be paid for using one of the available payment methods.
For the Assistant Corporate Travel Manager to make any redemption transaction, the “Use HighFlyer points” box must be checked in the Assistant Corporate Travel Manager’s Traveller profile. The Corporate Travel Manager may assign this access to the Assistant Corporate Travel Manager through the account dashboard.
No, this is not possible.
