Redemption with KrisFlyer miles for hotel stays or car rentals is only available online at krisflyervrooms.com. This facility is not available at KrisFlyer Membership Services or KrisFlyer vRooms Hotline or Singapore Airlines offices.

Only cancellations are allowed and they can be made via krisflyervrooms.com, subject to the terms and conditions of the booking. KrisFlyer members may refer to the cancellation section for further details.

Booking cancellations are subject to the terms and conditions of the booking. KrisFlyer members will need to allow 6 to 8 weeks for the refund of KrisFlyer miles, if applicable. KrisFlyer miles that have expired before the cancellation will not be refunded. Cash payments will be refunded by KrisFlyer vRooms the next day after cancellation but may take 7-10 business days for additional bank processing time. Any cancellation fees imposed will be charged in the same proportion as the miles and cash used for payment of the booking respectively. For example, if a member had paid for a booking using 50% cash and 50% miles, the cancellation fees will be charged as 50% cash and 50% miles as well.

The Cancellation Policy differs by hotel and car rental suppliers. Please refer to the cancellation policy of the booking.

The available KrisFlyer miles balance (as well as other KrisFlyer information) reflected on krisflyervrooms.com is as at the time of login. Please log in to your KrisFlyer account on singaporeair.com to check your latest miles balance.

Please log in to your KrisFlyer account on singaporeair.com to check your latest miles balance after your purchase. The KrisFlyer vRooms transaction will be reflected in your recent activities.

Please contact KrisFlyer Membership Services for queries relating to the usage of KrisFlyer miles. For KrisFlyer vRooms related enquiries, please contact KrisFlyer vRooms Support Team. For enquiries related to a specific booking, please refer to the contact details at the bottom of your confirmation email.

For issues with KrisFlyer log-in, please contact KrisFlyer Membership Services. For system issues that occur on krisflyervrooms.com, please contact KrisFlyer vRooms Support Team.

All KrisFlyer vRooms bookings must be made under the name of the KrisFlyer member, who must be present in person upon check-in at the hotel or collection and return of rental cars.

如果您預訂的航班尚未出發，而在訂位時遺漏登入或輸入您的指定兌換人或同行者的 KrisFlyer 會員號碼，您還是可以透過 Flyscoot.com 或 Scoot Mobile App 的管理訂位介面輸入個別的 KrisFlyer 會員號碼。

如果您的航程已經結束，還是可以在航程結束後六個月內，申請補登哩程數。瞭解詳情。

是的，除了Flyscoot.com 和 Scoot Mobile App 以外的管道一律適用。我們建議您將 6 位數 PIN 碼更新為密碼。

6 位數 PIN 碼將改名為「手機 PIN 碼」，當您致電 KrisFlyer 會員服務時用來驗證。

The donated miles will be used to redeem for flights and/or for redemptions via our non-airline partners, to give back to our frontliners in Singapore as a gesture of appreciation for their hard work and dedication during the Covid-19 period.

For this campaign, healthcare front-liners refer to doctors, nurses, paramedics, ambulance drivers, cleaners and receptionists working in hospitals or clinics.

Yes, all KrisFlyer members can donate their miles.

As the donation of miles does not fall under any of the donation schemes as specified by the Inland Revenue of Singapore (IRAS), it currently does not qualify for tax deductions in Singapore. For members residing outside of Singapore, please check with the relevant authorities in your country.

Multiple transactions are allowed. Simply proceed to make another donation.