Frequently asked questions

We offer comprehensive travel insurance coverage with outstanding benefits and features. Please click here to go through our summary of benefits.

Singapore Airlines passengers who are residents of Switzerland will be able to purchase this policy.

The policy can be purchased along with the flight ticket through the Singapore Airlines website. Passengers can also purchase it for confirmed flight itineraries via the Manage Booking section on the Singapore Airlines website.

The policy covers any overseas trip undertaken on a flight operated by Singapore Airlines, SilkAir, or their code share partners if you purchased the ticket from Singapore Airlines or through an authorized agent of Singapore Airlines.

The person buying this insurance must be 18 years of age or over at the date of buying this policy. Cover is provided for residents of Switzerland only.

If you did not receive your confirmation email, you should contact our Customer Services team by calling +41 44 283 32 22 from Monday to Friday between 8.00 and 18.00 or email to info.ch@allianz.com.

Please do not forget to contact us to make the corresponding changes to your travel insurance policy. You should contact our customer services team by calling +41 44 283 32 22 from Monday to Friday between 8.00 and 18.00 or email to info.ch@allianz.com.

You may cancel your policy with to us within 14 days of purchasing, provided that no claim has arisen, and your travel has not commenced. Allianz Travel will cancel the policy and give you a full refund of premium.

After 14 days we will not refund any part of the premium.

You can send us an email at info.ch@allianz.com or telephone our Customer Services team at +41 44 283 32 22 from Monday to Friday between 8.00 and 18.00.