联络我们
如果您遇到任何问题或有任何疑问，请首先查看以下为您提供的自助资源。如需紧急帮助，或者航班将在 72 小时内起飞，请使用下方提供的信息与我们联系。
如需通过旅行社或合作伙伴航空公司进行预订，请直接联系他们进行任何更改。
PPS 俱乐部会员专享
为了方便，PPS 俱乐部会员可发送短信*“PPS <空格> 10 位PPS俱乐部会员号” 至 +65 9184 8888 请求我们的客服专员回电。您也可以使用数据流量或 WiFi并通过最新版本的新加坡航空移动应用程序请求回电*。
安装后，请按照以下步骤操作：
- 启动新加坡航空移动应用程序，登录您的账户。
- 导航至“我的账户”。
- 点击“PPS Connect”按钮。
*移动运营商可能会向您收取费用。在漫游时使用“PPS Connect”接听电话，可能会产生额外费用。请联系您的移动运营商，了解更多关于数据计划和漫游费用的信息。手机号码必须与您注册时在 KrisFlyer 个人资料中所登记的号码一致。
与我们探讨
如果您仍需要帮助，请选择以下全球任一地点以获取新加坡航空公司的地址和联系信息。
Telephone Reservations
+49 69 174 156 59
Operating hours
Reservations: Monday to Friday: 08.00 h - 18.00 h (German) / 24/7 service for English language only
For urgent matters involving change of bookings, please submit your enquiry here
Travel agency partners
Please look up the contact details of our respective Sales Operations team at https://agent360.singaporeair.com.
Operating hours and location
Opening hours: 3 hrs before departure
Service counter 704-709 in Departure Hall C, Terminal 1, Frankfurt Airport, 60549 Frankfurt
There are no reservation or ticketing services at the airport office
Telephone Reservations
+49 69 1741 5659
Operating hours
Reservations: Monday to Friday: 08.00 h - 18.00 h (German) / 24/7 service for English language only
For urgent matters involving change of bookings, please submit your enquiry here
Travel agency partners
Please look up the contact details of our respective Sales Operations team at https://agent360.singaporeair.com.
MUC_Baggage@singaporeair.com.sg
Lufthansa Lost and Found
+49 89 975 72382
Lufthansa Lost and Found (Fax)
+49 89 975 72399
Operating hours and location
Opening hours: 0900 - 1600 hours (Daily)
Terminalstrasse Nord 1, Building 11231, Room 1318, Level 3, Flughafen Muenchen Terminal 2, 85326 Muenchen, Germany
There are no reservations and ticketing services in the airport office.
TW_reservations@singaporeair.com.sg
Telephone
+886 2 77507708
Operating Hours
0800-1800hrs, Monday to Friday
TPELLCIBOX@email.china-airlines.com
Telephone
+886 3 3834678 (0800-2200hrs, Monday to Sunday)
Telephone
+886 3 3988888 ext 2628 (0800-2200hrs, Monday to Sunday)
Address
China Airline
Lost and Found Office
Taiwan Taoyuan
International Airport
Terminal 1
Operating Hours:
0800-2200hrs, Monday to Sunday
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris
.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
+852 3077 3522
Operating Hours
0800-1800hrs, Monday to Friday
*Closed on Saturday and Sunday
satshk_lostandfound@satshk.com
Telephone
+852 3902 9000
Fax
+852 3903 9039
Operating Hours
0730- 2300hrs daily (local time)
Monday to Sunday
Address
Handling agent for Singapore Airlines
SATS HK Limited
Room 6T016, Airline Offices, Floor 6, Terminal 1,
Hong Kong International Airport, Lantau, Hong Kong
For general enquiries,
Telephone: +852 3902 9000
For delayed and damaged baggage enquiries,
If you have a File Reference Number for your delayed or damaged baggage, you can check the status through the Baggage Portal.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
+852 3902 9000 (0900-1730hrs)
Address
Check-in counters:
Aisle F, Departures Level (L6), Terminal 1
SilverKris Lounge:
Near Gate 5, Departures Level (L6), Terminal 1 (Restricted Area)
Airport Office:
Unit 305, 3/F, HKIA Commercial Building
1 Sky Plaza Road Hong Kong International Airport Lantau, Hong Kong
Operating Hours:
Airport Office: 0700-1930hrs, Monday to Sunday
SilverKris Lounge: 0600-0000hrs, Monday to Sunday
There are no Reservations or Ticketing services in Hong Kong Airport Office.
Telephone
+45 32725812
Operating Hours
Monday - Friday 08.00 - 18.00 hours (Danish)
24/7 service for English language only
For urgent matters involving change of bookings, please submit your enquiry here
More updates on Covid-19 travel restrictions and waiver policy can be found on the Singapore Airlines website here: https://bit.ly/2IQ8Flm
Operating Hours
Copenhagen Airport Office is an administration office ONLY.
Daily 8:00 - 15:00 hours
During operation hours the office might be unattended due to the handling of flight arrival and departure.
There are no SIA Reservations/Ticketing facilities at CPH airport office.
Telephone
+45 32323260
Address
Bagage Service
Terminal 3
Copenhagen Airport
Operating hours: Monday - Friday 09:00 - 16:00 hours
If you have a File Reference Number for your delayed baggage, you can check on the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Email Address
AMS_PassengerServices@singaporeair.com.sg
Telephone number
+ 31205488888
Operating hours
Monday to Friday
09:00 - 17:00
KrisFlyer
Please contact +65 62238888 for KrisFlyer related assistance.
singaporeairlines@tal-aviation.com
singaporeairlines@tal-aviation.com
Telephone number
+385 912 999 655
Address
Tal Aviation Balkans
GSA for Singapore Airlines
Trstenjakova 1a 1000 Ljubljana
Operating Hours
Monday- Friday
0800-1600hrs
KrisFlyer
Please contact +65 62238888 for KrisFlyer related assistance.
Email Address
AMS_PassengerServices@singaporeair.com.sg
Telephone number
+ 31205488888
Operating hours
Monday to Friday
09:00 - 17:00
KrisFlyer
Please contact +65 62238888 for KrisFlyer related assistance.
Email Address
SQ.Ukraine@aviareps.com
Telephone
+38 044 490 65 02
Address
BC "Troitskiy"
st. Velyka Vasylkivska 66 (former Chervonoarmiyska),
office 213
Kyiv, 03150
Ukraine
Operating Hours
0900-1700hrs, Monday - Friday
KrisFlyer
Please contact +65 62238888 for KrisFlyer related assistance.
Email Address
singaporeair@tensi.hu
Telephone number
+36 19991440
Address
H-1023, Budapest, Komjádi B. u. 1.
Hungary
Operating Hours:
0900-1700hrs, Monday- Friday
KrisFlyer
Please contact +65 62238888 for KrisFlyer related assistance.
Telephone
+974 4499 5741
Address
Overseas Travel
Transworld Tower 2, Building 76, 1st Floor
Al Aaliya Street, Old Salata
Doha, Qatar
Operating Hours:
0800-1700hrs, Saturday to Thursday
Telephone
+62 21 3076 4197 / +62 21 2561 7913
Operation Hours
Monday to Friday:
0800 – 1800 hours
Ticketing Office
There are no reservations & ticketing facilities available at Singapore Airlines Surabaya office.
Telephone
+62 31 8690889
Operating Hours
Tuesday to Saturday: 0800 - 1600 hours
There are no Reservations and Ticketing facilities at SUB airport.
Address
Room 88, Terminal 2,
Jalan Raya Juanda No.1, 61253,
Bandara International Juanda,
Surabaya.
Telephone
+62 31 8690821
Operating Hours
Daily 0900 - 1700 hours
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Address
PT. JAS
Arrival Hall, Juanda International Airport
Operating hours
Monday - Friday: 0800 – 1800 hours
Telephone
+62 21 3076 4197 / +62 21 2561 7913
Operating Hours
Monday - Friday: 0900 – 1500 hours
Address
Noble House 26th Floor
Jl. Dr. lde Anak Gede Agung Kav. E4.2 No.2
Lingkar Mega Kuningan, Jakarta 12950
Operating Hours
Daily 0300-0030 hours
For urgent ticketing matters for travel within the next 24 hours only, please go to Terminal 3, Level 2 Departures Island C (operating hours: daily 0300 – 1900 hours).
Address
Terminal 3
Soekarno-Hatta International Airport
Cengkareng
sqll@ptjas.co.id
Telephone
+62812 1019 4400 (for regular call and WA message/text only)
Operating Hours
Daily 0800 - 2100 hours
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Address
Terminal 3 Arrivals
Soekarno-Hatta International Airport
Cengkareng
Telephone
+62 21 3076 4197 / +62 21 2561 7913
Operating Hours
Monday to Friday:
0800 – 1800 hours (Western Indonesia Time)
Ticketing Office
There are no reservations & ticketing facilities available at Singapore Airlines Bali office.
Telephone
+62 361 9361547
Fax
+62 361 9354 190
Operating Hours
- Mondays to Fridays 0800 – 1800 hours
- Saturdays, Sundays & Public Holidays: Closed
DPS Airport Office is an Operations & Administrative office only.
For ticketing or reservations enquiries, please call
+62 21 2509 1267/+62 21 3076 4197.
Address
Departure Terminal Building
Ngurah Rai International Airport, Denpasar, Bali
Indonesia
dps_bagops@singaporeair.com.sg
Telephone
+62 361 935 9771
Operating Hours
Daily 0800 - 2200 hours
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Address
Arrival Hall, Ngurah Rai International Airport
Bali, Denpasar 80361
Telephone
+62 21 3076 4197 / +62 21 2561 7913
Operating Hours
Monday to Friday:
0800 – 1800 hours
Ticketing Office
There are no reservations & ticketing facilities available at Singapore Airlines Medan office.
Operating Hours
Daily 0600 - 2100 hours
Address
Kuala Namu International Airport (Airside, no public access)
Deli Serdang
For urgent ticketing matters for travel within the next 24 hours only, please go to Level 2 Departure, Service Desk counter at Island C (Operating hours, during check-in counter open: SQ991 0615 - 0805 hours and SQ995 1735 - 1925 hours)
lostfound.kno@ptjas.co.id
+62 823 6750 9468 (WhatsApp access is available)
Operating Hours
Daily 0600 - 2100 hours
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
+353 1 6710722 (24 hours)
Using TTY/TDD device (for hearing impaired)
+1 (833) 727-0118* (24 hours)
Telephone
+1 (833) 727-0118* (24 hours)
*Charges may apply on above toll free number if calling from outside the USA
baggageservice@hallmark-aviation.com
Telephone
+1 (866) 767-2247 ext 2 (24 hours)
Fax
+1 (310) 602-6320
Lost & Found Services
Central Baggage Services
380 World Way
Los Angeles, CA 90045
USA
Operating Hours:
0630-0030hrs, daily
Delayed or Damaged Baggage enquires only
If you have a File Reference Number for your delayed or damaged baggage, you can check on the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed or damaged baggage, you may create a report here.
Enquiry & Feedback
You can send your enquiry or feedback through our online forms.
Alternatively, feedback about Singapore Airlines' service (other than safety or security issues), may be submitted to the US Department of Transportation at Air Travel Complaint or mailed to the following address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
Using TTY/TDD device (for hearing impaired)
+1 (833) 727-0118* (24 hours)
Telephone
+1 (833) 727-0118* (24 hours)
*Charges may apply on above toll free number if calling from outside the USA
Email for JFK flights
JFK_LostNFound@singaporeair.com.sg
Email for EWR flights
EWR_Baggage@singaporeair.com.sg
Telephone
+1 (866) 767-2247 ext 2 (24 hours)
+1 (718) 751-3832
Delayed or Damaged Baggage enquires only
If you have a File Reference Number for your delayed or damaged baggage, you can check on the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed or damaged baggage, you may create a report here.
Enquiry & Feedback
You can send your enquiry or feedback through our online forms.
Alternatively, feedback about Singapore Airlines' service (other than safety or security issues), may be submitted to the US Department of Transportation at Air Travel Complaint or mailed to the following address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
Using TTY/TDD device (for hearing impaired)
+1 (833) 727-0118* (24 hours)
Telephone
+1 (833) 727-0118* (24 hours)
*Charges may apply on above toll free number if calling from outside the USA
sfoll_sq@singaporeair.com.sg
Telephone
+1 (650) 984-6752 (1200 - 1800hrs, daily)
Delayed or Damaged Baggage enquires only
If you have a File Reference Number for your delayed or damaged baggage, you can check on the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed or damaged baggage, you may create a report here.
Enquiry & Feedback
You can send your enquiry or feedback through our online forms.
Alternatively, feedback about Singapore Airlines' service (other than safety or security issues), may be submitted to the US Department of Transportation at Air Travel Complaint or mailed to the following address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
Using TTY/TDD device (for hearing impaired)
+1 (833) 727-0118* (24 hours)
Telephone
+1 (833) 727-0118* (24 hours)
*Charges may apply on above toll free number if calling from outside the USA
sea_baggage@singaporeair.com.sg
Address
17801 International Blvd, PMB #123
Seattle, WA 98158
USA
Operating hours:
Flight Operation Days (Tue, Thur, Fri Sat) : 0430-1300hrs
Non-flight Operation Days (Mon, Wed, Sun) : 0800-1630hrs
Delayed or Damaged Baggage enquires only
If you have a File Reference Number for your delayed or damaged baggage, you can check on the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed or damaged baggage, you may create a report here.
Enquiry & Feedback
You can send your enquiry or feedback through our online forms.
Alternatively, feedback about Singapore Airlines' service (other than safety or security issues), may be submitted to the US Department of Transportation at Air Travel Complaint or mailed to the following address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
Using TTY/TDD device (for hearing impaired)
+1 (833) 727-0118* (24 hours)
Telephone
+1 (833) 727-0118* (24 hours)
*Charges may apply on above toll free number if calling from outside the USA
cbsiah@hallmark-aviation.com
Telephone
+1 (866) 767-2247 ext 2 (24 hours)
Delayed or Damaged Baggage enquires only
If you have a File Reference Number for your delayed or damaged baggage, you can check on the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed or damaged baggage, you may create a report here.
Enquiry & Feedback
You can send your enquiry or feedback through our online forms.
Alternatively, feedback about Singapore Airlines' service (other than safety or security issues), may be submitted to the US Department of Transportation at Air Travel Complaint or mailed to the following address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
Email Address
singaporeair@talaviation.rs
Telephone number
+381 112 631 327
Address
Tal Aviation Balkans
GSA for Singapore Airlines
Knez Mihailova 30/II 11000 Belgrade Serbia
Operating Hours:
Monday to Friday
08:00 - 16:00
KrisFlyer
Please contact +65 62238888 for KrisFlyer related assistance.
Email address
AMS_PassengerServices@singaporeair.com.sg
Telephone number
+ 31 2 05 48 88 88
Operating hours
Monday to Friday
09:00-17:00
KrisFlyer
Please contact +65 62238888 for KrisFlyer related assistance.
Telephone
+95 1 925 3388, Ext:0
Operating Hours
Monday to Friday
0900 hours to 1700 hours
Saturday, Sunday and Public Holiday Closed
*Should you need assistance outside of our operating hours, you may wish to contact our 24-hr Reservations Call Centre (Singapore) at +65 6223 8888.
Address
#09-01, Junction City Tower, No.3/A, Corner of Bogyoke Aung San Road and 27th Street, Pabedan Township, Yangon, Myanmar.
Telephone
+95 1 533 237
Mobile
+95 9 250 864 250
Operating Hours
Daily – 0630 hours to 1530 hours
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed baggage or damaged baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
+95 1 533 236
Telephone
+95 1 533 237
Operating Hours
Daily – 0600 hours to 1530 hours
CAI_Reservations@singaporeair.com.sg
Telephone 1
+202 2638 7303
Telephone 2
+202 2636 5805
Address
Far East Travel & Tours
15A Elsabek street
Roxy - Heliopolis
Cairo, Egypt
Operating Hours:
0900-1700hrs, Sunday to Thursday
Email Address
info@open-sky.co.il
Telephone Number
+972-3-7951555
Address
25 Ben Yehuda st,
Tal-Aviv-Yafo
6380701
Operating Hours:
0900-1700 Sun - Thu
KrisFlyer
Please contact +65 62238888 for KrisFlyer related assistance.
Telephone
+971 2 611 8749
Address
Omeir Travel Agency
Airlines Tower
Liwa Street (10th Street) - Zone 1
Abu Dhabi, United Arab Emirates
Operating Hours:
0900-1730hrs, Monday to Thursday
0900-1700hrs, Friday
For tickets booked through a Travel Agency or any Third Party channel, please contact them directly for assistance.
For tickets booked directly through Singapore Airlines and for Covid-19 related cases, you may submit your queries through our online request form. We will respond to you within 5 business days.
Telephone
+971 800 0650 1645
Operating Hours :
Our Reservations phone line is open for enquiries and new flight bookings 24 hours a day, 7 days a week.
For tickets booked through a Travel Agency or any Third Party channel, please contact them directly for assistance.
For tickets booked directly through Singapore Airlines, new bookings, or for Covid-19 related cases, please submit your requests through our online request form. We will respond to you within 5 business days.
baggageservicesDXB@dnata.com
Telephone
600 570 006
Operating Hours :
24 hours, Monday to Sunday
Delayed and damaged baggage enquiries only.
If you have a File Reference Number for your delayed or damaged baggage, you can check on the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed or damaged baggage, you may create a report here.
Telephone
1800 121 212 (local calls) and +91 22 5016 6046 (calls from outside India)
Operating hours
English: 24 hour service
Hindi, Tamil: 0800 - 1800 hrs (LT), Monday to Friday
BOM_Baggage@singaporeair.com.sg
Operating hours
Mondays to Sundays 1000 - 1500 hrs (LT)
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
1800 121 212 (local calls)
Address
Check-in: Terminal 2
CSMI Airport, Sahar,
Andheri East,
Mumbai 400 099,
India.
For Travel Agents
Please click here for our new Sales Operations contact details.
Telephone
1800 121 212 (local calls) and +91 22 5016 6046 (calls from outside India)
Operating hours
English: 24 hour service
Hindi, Tamil: 0800 - 1800 hrs (LT), Monday to Friday
HYD_Traffic@singaporeair.com.sg
Operating hours
Monday to Sunday 1630 to 0100 Hrs (LT)
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
1800 121 212 (local calls)
Address
Check-in: Interin International Departure Terminal
GMR Hyderabad International Airport, Shamshabad,
R R District - 501 218,
India.
For Travel Agents
Please click here for our new Sales Operations contact details.
Telephone
1800 121 212 (local calls) and +91 22 5016 6046 (calls from outside India)
Operating hours
English: 24 hour service
Hindi, Tamil: 0800 - 1800 hrs (LT), Monday to Friday
CCU_Baggage@singaporeair.com.sg
Operating hours
Daily 1800 to Midnight IST.
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
1800 121 212 (local calls)
Address
Check-in: Terminal 2
Netaji Subhash Chandra Bose International Airport,
Kolkata - 700 052,
India.
For Travel Agents
Please click here for our new Sales Operations contact details.
Telephone
1800 121 212 (local calls) and +91 22 5016 6046 (calls from outside India)
Operating hours
English: 24 hour service
Hindi, Tamil: 0800 - 1800 IST, Monday to Friday
AMD_baggage@singaporeair.com.sg
Operating hours
Monday/Wednesday – 1230 to 1830 hrs (LT)
Tuesday/Thursday/Friday/Saturday/Sunday – 1630 hrs to 2330 hrs (LT).
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
+91 79 22858117 / Mob: +91 9712818116
Address
Monday/Wednesday – 1200 hrs to 1830 hrs (LT)
Tuesday/Thursday/Friday/Saturday/Sunday – 1630 hrs to 2330 hrs (LT)
Check-in: Terminal 2
Sardar Vallabhbhai International Airport,
Ahmedabad - 380003,
India.
For Travel Agents
Please click here for our new Sales Operations contact details.
Telephone
1800 121 212 (local calls) and +91 22 5016 6046 (calls from outside India)
Operating hours
English: 24 hour service
Hindi, Tamil: 0800 - 1800 hrs (LT), Monday to Friday
BLR_Traffic@singaporeair.com.sg
Operating hours
Monday to Sunday 1700 hrs to 0130 hrs (LT).
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
1800 121 212 (local calls)
Address
Check-in: Terminal 1
Kempegowda International Airport,
Devanahalli, Bengaluru,
Karnataka 560300,
India.
For Travel Agents
Please click here for our new Sales Operations contact details.
Telephone
1800 121 212 (local calls) and +91 22 5016 6046 (calls from outside India)
Operating hours
English: 24 hour service
Hindi, Tamil: 0800 - 1800 hrs (LT), Monday to Friday
SQDEL_Baggage@singaporeair.com.sg
Operating hours
Monday to Sunday : 0300 hrs to 1200 hrs (LT) & 1700 hrs to 2300 hrs (LT).
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
1800 121 212 (local calls)
Address
Check-in: Terminal 3, Rows H - M
Indira Gandhi International Airport,
New Delhi - 110 037,
India.
For Travel Agents
Please click here for our new Sales Operations contact details.
Telephone
1800 121 212 (local calls) and +91 22 5016 6046 (calls from outside India)
Operating hours
English: 24 hour service
Hindi, Tamil: 0800 - 1800 hrs (LT), Monday to Friday
maa_baggage@singaporeair.com.sg
Operating hours
Monday to Friday – 0900 hrs to 1600 hrs (LT)
Saturday and Sunday – 1100 hrs to 1430 hrs (LT)
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
1800 121 212 (local calls)
Address
Check-in: Terminal 2
Chennai International Terminal (T2),
Chennai Airport,Chennai 600027, India.
For Travel Agents
Please click here for our new Sales Operations contact details.
Telephone
1800 121 212 (local calls) and +91 22 5016 6046 (calls from outside India)
Operating hours
English: 24 hour service
Hindi, Tamil: 0800 - 1800 hrs (LT), Monday to Friday
COK_Baggage@singaporeair.com.sg
Operating hours
Daily: 1800 hrs to 0200 hrs (LT)
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
1800 121 212 (local calls)
Address
Check-in: Terminal 3
Cochin International Airport,
Nedumbassery,
Kerala-683111,
India.
For Travel Agents
Please click here for our new Sales Operations contact details.
Telephone
+27 10 500 9046
Operating hours
24 hours a day 7 days a week (Reservations Telephone Sales Only)
Telephone
+27 21 936 3360
Operating hours
NAS Colossal Lost Property Office
International Arrivals, Cape Town International Airport
Daily – 0600 hours to 2200 hours
If you have a File Reference Number for your delayed baggage, you can check on the status through the Baggage Portal or our chatbot Kris.
Telephone
+27 21 753 6206
Operating hours
Daily – 0600 hours to 1430 hours
There are no Reservations/Ticketing facilities at CPT airport office
Telephone
+27 10 500 9046
Operating hours
24 hours a day 7 days a week (Reservation Telephone Sales only).
LostPropertyJNB@nascolossal.co.za
Telephone
+27 11 390 8556/57
Operating hours
NAS Colossal Lost Property Office
International Arrivals, O.R. Tambo International Airport
Daily – 0600 hours to 2200 hours
If you have a File Reference Number for your delayed baggage, you can check on the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here
Telephone
+27 10 056 2579
Operating hours
Daily – 0600 hours to 1430 hours
There are no Reservations/Ticketing facilities at JNB airport office
Address
Upper Mezzanine Level International Departures O.R Tambo International Airport Johannesburg South Africa
sq.agencysales@currimjee.com
Telephone
+230 208 7695/96/97
Operating Hours
Monday to Friday - 0845 hours to 1615 hours Saturday - 0845 hours to 1215 hours
Address
Monday to Friday - 0845 hours to 1615 hours Saturday - 0845 hours to 1215 hours
MLE_Queries@singaporeair.com.sg
Telephone
+960 3310031
Duty Mobile
+960 7505101 (After office emergencies only)
Operating Hours
Sundays to Thursdays: 09:00hrs to 17:00hrs
Saturdays & Public Holidays: 09:00hrs to 14:00hrs
*Ramazan operating hours is from 09:00hrs to 14:00hrs
Our office is closed on Fridays.
Address
Sunland Journeys Pvt. Ltd.
H. Moonlit Villa, 01st Floor, Medhuziyaaraiy Magu, Male' 20079, Maldives.
Feedback or enquiry
You can send your feedback or enquiry through our online form.
Telephone
+960 3310031
Operating Hours
Sundays to Thursdays: 09:00hrs to 17:00hrs
Saturdays & Public Holidays: 09:00hrs to 14:00hrs
Our office is closed on Fridays.
*Ramazan operating hours is from 09:00hrs to 14:00hrs
Feedback or enquiry
You can send your feedback or enquiry through our online form.
Airline Office Complex – ACO 27, Velana International Airport
GSD_MLE@singaporeair.com.sg
Mobile
+960 7772701
Operating Hours
Daily from 0800-0130hrs
Email Address
sia@asianaviation.co
Telephone number
+ 30 210 994 25 67
Address
Asian Aviation
501 Vouliagmenis Avenue
Ilioupoli, 1st Floor, Athens
GREECE
Operating Hours:
Monday to friday
09:00 to 17:00
KrisFlyer
Please contact +65 62238888 for KrisFlyer related assistance.
Telephone
+39 0230578860
Operating Hours
Monday to Friday: 08.00 to 18.00 hours (Italian)
24/7 service for English language only
For urgent matters involving change of bookings, please submit your enquiry here
Customers who booked their tickets through travel agencies are advised to contact their agents for assistance.
Travel agency partners
Please look up the contact details of our respective Sales Operations team at https://agent360.singaporeair.com.
Telephone
+39-0258581285
Operating hours
Mon - Sun: 0900 - 1700 hours
Delayed and damaged baggage enquiries only.
If you have a File Reference Number for your delayed baggage, you can check on the status through the World Tracer System here or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Information
Handling Agent: Airport Handling
Address:
Baggage Services
Terminal 1
Arrival Hall between Entrance 5 and 6
Malpensa Airport
21010 Milan
Italy
Phone: +39 02 5858 1285
(operator 0800-1800 hours, automatic tracking system 24 hours)
Website: http://www.airporthandling.eu/it/contact.asp#baggage
Operating hours and location
Mon - Sun: 0900 - 1600 hours
There are no reservations and ticketing services in the airport office.
Check-in info
Malpensa Airport
Terminal 1
Departure Hall
Check-in counters located in row 14
Drop off point at entrance door 18 - second floor
HighFlyer_Support@singaporeair.com.sg
Operating hours
Monday to Friday: 8.00am - 6.00pm (Singapore time, including Public Holidays)
Telephone
+39 0230578860
Operating Hours
Monday to Friday: 08.00 to 18.00 hours (Italian)
24/7 service for English language only
For urgent matters involving change of bookings, please submit your enquiry here.
Customers who booked their tickets through travel agencies are advised to contact their agents for assistance.
Travel agency partners
Please look up the contact details of our respective Sales Operations team at https://agent360.singaporeair.com.
Fco.handling.bag@aviapartner.aero
Telephone
+39 06 6595 3545
Operating hours
Mon - Sun: 0900 - 1700 hours
Delayed and damaged baggage enquiries only.
If you have a File Reference Number for your delayed baggage, you can check on the status through the World Tracer System here or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Operating Hours
Mon-Sun: 0800 – 1600
There are no reservations and ticketing services in the airport office.
Check-in information
Fiumicino Airport
Terminal 3
Departure Hall
Check-in counters from 196 to 202
Drop off point at entrance door 2
HighFlyer_Support@singaporeair.com.sg
Operating hours
Monday to Friday: 8.00am - 6.00pm (Singapore time, including Public Holidays)
Telephone
+60 3 2789 8798
Operating Hours:
0800-1800hrs, Monday to Friday (Bahasa Melayu)
Closed, Saturday and Sunday
24/7 service for English language only
For urgent matters involving change of bookings, please submit your enquiry here
Telephone
+60 3 8776 5772 / 65773 (Handling Agent Contact)
baggageservices@pos.com.my
Delayed and damaged baggage enquiries only.
If you have a File Reference Number for your delayed or damaged baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
+60 3 8776 6425
Address
Level 4, Main Terminal Building
KL International Airport
64000 KLIA Selangor Darul Ehsan
Malaysia
Operating Hours:
0700-2000hrs, Monday to Sunday
During flight operation hours, please proceed to SQ check-in counters. Kindly note that there are no Reservation & Ticketing services at the airport office. For ticketing or reservations enquiries, please contact +60 3 2789 8798 on Mondays to Fridays (0800-1800hrs) or our 24 hours Contact Centre in Singapore at +65 6223 8888 outside operating hours.
Telephone
+60 3 2789 8798
Operating Hours
0800-1800hrs, Monday to Friday (Bahasa Melayu)
Closed, Saturday and Sunday
24/7 service for English language only
For urgent matters involving change of bookings, please submit your enquiry here
Telephone
+60 4 6301 020 (Handling Agent Contact)
baggageservices.pen@pos.com.my
Delayed and damaged baggage enquiries only.
If you have a File Reference Number for your delayed or damaged baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
+60 4 3768 655
Address
Lot 303, 3rd Floor, Passenger Terminal Building
Penang International Airport
11900 Bayan Lepas, Penang
Malaysia
Operating Hours:
0830-1830hrs, Monday to Sunday
During flight operation hours, please proceed to SQ check-in counters. Kindly note that there are no Reservation & Ticketing services at the airport office. For ticketing or reservations enquiries, please contact +60 3 2789 8798 on Mondays to Fridays (0800-1800hrs) or our 24 hours Contact Centre in Singapore at +65 6223 8888 outside operating hours.
Operating hours
24/7 service for English language only
Feedback/Enquiries
Telephone (EU)
+65 6223 8888
Feedback or enquiry
You can send your feedback or enquiry through our online form.
Telephone
Operating hours
The airport office is an operations and administrative office, for any queries related to tickets or reservations please contact our reservations and ticketing office.
If you have a File Reference Number for your delayed baggage, you can check on the status through the World Tracer System here or our chatbot Kris.
Telephone Reservations
+49 69 174 15 659
Operating Hours
Reservations: Monday to Friday: 08.00 h - 18.00 h (German) / 24/7 service for English language only
For urgent matters involving change of bookings, please submit your enquiry here.
Travel agency partners
Please look up the contact details of our respective Sales Operations team at https://agent360.singaporeair.com.
Telephone
+61 2 7209 4388
baggageservices@dnata.com
Telephone
+61 2 9169 4485 (24 Hours)
Address
dnata Baggage Services
Ground Level - Between Terminal 1 & Terminal 2,
Melbourne Airport - Tullamarine, Victoria, 3045
Australia
Operating hours
0600 – 0030hrs, Daily
Delayed and damaged baggage enquiries only.
If you have a File Reference Number for your delayed baggage, you can check on the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
+61 2 7209 4388
DRW.baggage@menziesaviation.com
Address
Darwin International Airport
Eaton, Northern Territory, 0820
Australia
Operating hours
09:00 - 17:00hrs, Daily
Delayed and damaged baggage enquiries only.
If you have a File Reference Number for your delayed baggage, you can check on the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
+61 2 7209 4388
sq.bne.baggage@swissport.com.au
Telephone
+61 403 259 079
Address
International Terminal, Brisbane Airport
Queensland, 4008
Australia
Operating hours
0900 - 1700hrs, Daily
Delayed and damaged baggage enquiries only.
If you have a File Reference Number for your delayed baggage, you can check on the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
+61 2 7209 4388
sqcns.ops@swissport.com.au
Address
Cairns International Terminal - T1
Ground floor, Swissport Office
Queensland, 4870
Australia
Operating hours
1330 - 1930hrs, Monday, Wednesday, Friday and Sunday
Delayed and damaged baggage enquiries only.
If you have a File Reference Number for your delayed baggage, you can check on the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
+61 2 7209 4388
baggageservices@dnata.com
Telephone
+61 2 9169 4485 (24 Hours)
Address
dnata Baggage Services
Airline Offices L1, Atura Circuit
Terminal 1, Adelaide Airport
Adelaide, South Australia, 5950
Australia
Operating hours
0700 - 1400hrs, Daily.
1600 - 2000hrs, Wednesday, Friday and Sunday
Delayed and damaged baggage enquiries only.
If you have a File Reference Number for your delayed baggage, you can check on the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
+61 2 7209 4388
baggageservices@dnata.com
Telephone
+61 2 9169 4485 (24 hours)
Address
dnata Baggage Services
Level 1, Terminal 1, Ground Floor (next to check-in counter 40)
Perth International Airport
Western Australia, 6105
Australia
Operating hours
0445 - 0230hrs, Daily.
Delayed and damaged baggage enquiries only.
If you have a File Reference Number for your delayed baggage, you can check on the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
+61 2 7209 4388
baggageservices@dnata.com
Telephone
+61 2 9169 4485 (24 hours)
Address
dnata Baggage Services
Ground Floor, Arrivals Level
Sydney International Terminal (T1)
Mascot, New South Wales, 2020
Australia
Operating hours
0700 – 2100hrs, Daily
Delayed and damaged baggage enquiries only.
If you have a File Reference Number for your delayed baggage, you can check on the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone contact
+84 28 5678 4611
Operating Hours
Reservation Office: Monday to Friday - 0800 hours to 1800 hours (Vietnamese)
24/7 service for English language only
For urgent matters involving change of bookings, please submit your enquiry here
Feedback or Enquiry
You can send your feedback or enquiry through our online form
Sales & Reservations
HAN_CGOsales@singaporeair.com.sg
Operations
HAN_CGOOPS@singaporeair.com.sg
Operating Hours
Monday to Friday: 0800hrs to 1700hrs
Telephone number
+84 28 5678 4611
Feedback or enquiry
You can send your feedback or enquiry through our online form
Telephone number
+84 24 3826 8888
Fax number
+84 24 3826 8666
Telephone
+84 28 5678 4611
Operating hours
Reservation Office: Monday to Friday - 0800 - 1800 hours (Vietnamese)
24/7 service for English language only
For urgent matters involving change of bookings, please submit your enquiry here
Telephone
+84 28 5678 4611
Operating hours
Reservation Office: Monday to Friday - 0800 – 1800 hours (Vietnamese)
24/7 service for English language only
For urgent matters involving change of bookings, please submit your enquiry here
Sales & Reservation Email Address
SGN_CGOsales@singaporeair.com.sg
Operations Email Address
SGN_CGOOPS@singaporeair.com.sg
Sales & Resevervation Operating hours
Mon-Fri: 08:00 - 17:00 LT
Sat: 08:00 - 12:00 LT
Telephone
+84 28 5678 4611
Feedback or enquiry
You can send your feedback or enquiry through our online form
E-mail address
ayan_zeynalova@singaporeair.com.sg
Office Number
0099 412 310 34 33
Operating Days and Hours
Address: Demirchi Tower, 37 Khojali Avenue, AZ1025 Baku, Azerbaijan
Working Days: Monday to Friday
Working Hours: 09:00 to 18:30.
Email Address
monica_sane@singaporeair.com.sg
Telephone
+40 751386297
Address
Henri Coanda Airport
223E Calea Bucurestilor, Arrivals Hall, First Floor
Operating Hours:
0900-1700hrs, Monday- Friday
KrisFlyer
Please contact +65 62238888 for KrisFlyer related assistance.
Telephone
+31 207988732
Operating hours
Monday to Friday
08.00 - 18.00 hours (Dutch)
24/7 service for English language only
For urgent matters involving change of bookings, please submit your enquiry here
ams.mybag@swissport.com
Telephone
+31 20 79 52 700
Operating hours
Note
Access from outside through door 16 by presenting passport and ticket
Email Address
singaporeair@talaviation.rs
Telephone number
+381 112 631 327
Address
Tal Aviation Balkans
GSA for Singapore Airlines
Knez Mihailova 30/II 11000 Belgrade Serbia
Operating Hours:
Monday to Friday
08:00 - 16:00
KrisFlyer
Please contact +65 62238888 for KrisFlyer related assistance.
E-mail Address
singaporeairlines@talaviation.rs
Telephone number
+381 112 631 327
Address
TAL Aviation Balkans
GSA for Singapore Airlines
Knez Mihailova 30/II 11000 Belgrade Serbia
Operating Hours
Monday to Friday
0800 hours to 1600 hours
KrisFlyer
Please contact +65 62238888 for KrisFlyer related assistance.
Telephone
+45 32725812 (Danish country code number)
Operating Hours
| Monday to Friday | 08.00 - 18.00 hours (Danish) |
For urgent matters involving change of bookings, please submit your enquiry here.
More updates on Covid-19 travel restrictions and waiver policy can be found on the Singapore Airlines website here: https://bit.ly/2IQ8Flm
English:
+880 9610 998549 (24-Hour Daily)
Bengali:
+880 2222 284982 (Sunday to Thursday: 0900hrs – 1730hrs)
Customers who have made reservations through travel agencies are advised to refer to your respective travel agent for assistance.
Address
Singapore Airlines
Casablanca (5th Floor),
114, Gulshan Avenue,
Gulshan - 2, Dhaka - 1212
Operating Hours
Sunday to Thursday: 0900hrs – 1730hrs
Sunday to Thursday: 0900hrs – 1530hrs (Ramadan timing)
(Closed on Fridays, Saturdays and Public Holidays)
Phone
+8801730359446
Address
Singapore Airlines Ltd. Dhaka Baggage Office
Room Number: 319 (previously Room 50), Level 3, Terminal-02
Hazrat Shahjalal International Airport, Kurmitola, Dhaka-1229
Operating Hours
Daily 1800-0200hrs
Biman Lost and Found Department
Room No. -15, Ground Floor, Terminal-01
Contact Number: 02-8901500 Ext. 5402/5404
Hazrat Shahjalal International Airport, Dhaka, Bangladesh
Operating Hours
24hrs, Daily
Delayed and damaged baggage enquiries only.
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Phone
+88028901825
Operating Hours
Operating Hours
Daily 1800-0200hrs
Telephone &
𝗙𝗼𝗿 𝗘𝗻𝗴𝗹𝗶𝘀𝗵 𝗖𝗮𝗹𝗹𝘀 𝗳𝗿𝗼𝗺 𝗡𝗲𝗽𝗮𝗹 𝗧𝗲𝗹𝗲𝗰𝗼𝗺 (𝗡𝗧𝗖) 𝗨𝘀𝗲𝗿𝘀
Operating hours
1800 0010164 (Available 24/7)
For Non-English Calls or English Calls from Other Call Providers
01 5322908 (local calls)
+977 1 5322908 (for calls outside from Nepal)
09:30am to 05:30pm (Monday to Friday)
1:00pm to 2:00pm (Lunch Break)
Closed on Saturdays, Sundays, and Public Holidays.
Customers who booked their tickets through travel agents are advised to contact their agents directly for assistance.
Address
Ground Floor, 399 Kamaladi Street
Kathmandu, Nepal
PO Box 482
apfunitra@gmail.com
Telephone
01 4113295 / +977 9851273467 (local calls) and +977 1 4113295 / +977 9851273467 (calls from outside Nepal)
Operating Hours
Daily: 0700hr - 1800hr local time
Address
Lost & Found
Ground Floor
Operation / Airline Building
Tribhuvan International Airport (TIA)
Kathmandu, Nepal
Operating hours:
9am to 5pm local time, Sunday to Friday
Telephone
01 4480540 (local calls) and +977 1 4480540 (call outside from Nepal)
Address:
Unit 305, Third Floor
Operation / Airline Building
Tribhuvan International Airport (TIA)
Kathmandu, Nepal
Operating Hours:
5:00pm to 12:00am every day
Telephone
+31 207988732
Operating hours
Monday to Friday
08.00 - 18.00 hours (also available in Dutch)
24/7 service for English language only
For urgent matters involving change of bookings, please submit your enquiry here
baggagebrupax@securitas.be
Telephone
(+32) 2 753 77 07
Operating hours
Daily
09:00 - 1700hrs
Note
Arrival hall - level 2
Securitas - Lost & Found office
Access door 50m to the right of the Arrivals exit
By Securitas invitation email/letter only
Email Address
sales@talaviation.bg
Telephone
+359 888 835 667
Operating Hours
Monday - Friday
0900-1700hrs
KrisFlyer
Please contact +65 62238888 for KrisFlyer related assistance.
AMM_Reservations@singaporeair.com.sg
Telephone
+962 79 625 7070
Address
Al Sadeq Travel
7 Abdul Hamid Shumani St. Alshmisani
P.O. Box 940784
Amman 11194, Jordan
Operating Hours:
0900-1730hrs, Sunday to Thursday
0900-1500hrs, Saturday
BAH_Reservations@singaporeair.com.sg
Telephone
+973 1721 3054
Address
Bahrain International Travel
Office No 3, Zamil Tower
Al Khalifa Avenue, Manama Gate
Manama, Kingdom of Bahrain
Operating Hours:
0830-1730hrs, Sunday to Thursday
0830-1300hrs, Saturday
Telephone
+81 3 5050 1198/+81 3 4578 4088
Operating Hours
08:00 am - 6:00 pm (Closed on Saturdays, Sundays) (Japanese)
24 hours service provided (English)
Phone
+81 50 3785 1333
Fax
+81 569 38 7520
Mailing Address
Lost & Found Services
Centair Building 2, 5F
1-1 Centrair Tokoname
Aichi 479-0881 Japan
Operating Hours:
Between 12:00 pm and 3:00 pm. (Daily)
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Phone
+81 3 4578 4088 *Calls are redirected to Reservations
Fax
+81 569 38 7520
Check-in Counter
Row H
*Reservations and ticketing services are not available.
Reservations Operating Hours:
08:00 am - 6:00 pm (Closed on Saturdays, Sundays) (Japanese)
24 hours service provided (English)
Telephone
+81 3 5050 1198/+81 3 4578 4088
Operating Hours
08:00 am - 6:00 pm (Closed on Saturdays, Sundays) (Japanese)
24 hours service provided (English)
Phone (Haneda Airport)
+81 3 6733 9796
Fax (Haneda Airport)
+81 3 6733 9797
Mailing Address (Haneda Airport)
Lost & Found Services
Terminal 3
Tokyo International Airport
2-6-5, Haneda Airport, Ota-ku
Tokyo 144-0041 Japan
Operating Hours:
Between 5:00 pm and 8:00 pm. (Daily)
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Phone (Narita Airport)
+81 50 3785 8941
Mailing Address (Narita Airport)
Lost & Found Services
S3158 PTB1
Narita International Airport
1-1 Goryobokujo Narita
Chiba 282-0011 Japan
Operating Hours:
Between 1:00 pm and 4:00 pm. (Daily)
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Phone (Haneda Airport)
+81 3 4578 4088 *Calls are redirected to Reservations
Fax (Haneda Airport)
+81 3 6733 9797
Check-in Counter (Haneda Airport)
Row A
Terminal 3
*Reservations and ticketing services are not available.
Reservations Operating Hours:
08:00 am - 6:00 pm (Closed on Saturdays, Sundays) (Japanese)
24 hours service provided (English)
Phone (Narita Airport)
+81 3 4578 4088 *Calls are redirected to Reservations
Check-in Counter (Narita Airport)
Zone G, South Wing, Terminal 1
*Reservations and ticketing services are not available.
Reservations Operating Hours:
08:00 am - 6:00 pm (Closed on Saturdays, Sundays) (Japanese)
24 hours service provided (English)
Telephone
+81 3 5050 1198/+81 3 4578 4088
Operating Hours
08:00 am - 6:00 pm (Closed on Saturdays, Sundays) (Japanese)
24 hours service provided (English)
Telephone
+81 50 3785 8410
Fax
+81 72 456 5019
Mailing Address
Lost & Found Services
3F South Airline Building
1 Senshu Kuko Naka
Tajiri-cho Sennan-gun
Osaka 549-0011 Japan
Operating Hours:
Between 4:30 pm and 6:00 pm. (Daily) from 20 February 2025
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
+81 3 4578 4088 *Calls are redirected to Reservations
Fax
+81 72 456 5019
Check-in Counter
Row D
*Reservations and ticketing services are not available.
Reservations Operating Hours:
08:00 am - 6:00 pm (Closed on Saturdays, Sundays) (Japanese)
24 hours service provided (English)
Telephone
+81 3 5050 1198/+81 3 4578 4088
Operating Hours
08:00 am - 6:00 pm (Closed on Saturdays, Sundays) (Japanese)
24 hours service provided (English)
Phone
+81 50 3459 5061
Fax
+81 50 3459 5065
Mailing Address
Lost & Found Services
Fukuoka International
Passenger Terminal Building 739
Oaza Aoki Hakata
Fukuoka 812-0851 Japan
Operating Hours:
Between 12:00 pm and 3:00 pm. (Daily)
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Phone
+81 3 4578 4088 *Calls are redirected to Reservations
Fax
+81 50 3459 5065
Check-in Counter
Row F
*Reservations and ticketing services are not available.
Reservations Operating Hours:
08:00 am - 6:00 pm (Closed on Saturdays, Sundays) (Japanese)
24 hours service provided (English)
Telephone
(65) 6789 8111
Fax
(65) 6789 8777
Telephone (Reservations)
(673) 224 4901
Telephone (Reservations)
(673) 224 4902
Fax
(673) 224 3608
Operating hours
Monday to Friday: 0800 hours to 1700 hours
Saturday, Sunday & Public Holidays: Closed
Address
5th Floor
Bangunan Hj Ahmad Laksamana Othman
38-39 Jalan Sultan
Bandar Seri Begawan BS8811
Negara Brunei Darussalam
Internet Helpline
5th Floor
Bangunan Hj Ahmad Laksamana Othman
38-39 Jalan Sultan
Bandar Seri Begawan BS8811
Negara Brunei Darussalam
Telephone (Cargo)
(673) 234 2016
Fax
(673) 233 7576
Operating hours
Monday, Wednesday & Friday: 0900 hours to 1800 hours
Thursday & Sunday: 0830 hours to 1730 hours
Tuesday & Saturday: Closed
Address
L1.04 1st Floor
Brunei International Airport
Jalan Berakas BB2513
Negara Brunei Darussalam
Telephone
(673) 233 0836
Operating hours
Daily: 0800 hours to last available flight to Brunei
Telex
BWNLLBI
Address
Lost and Found Mishandled Baggage
Arrival Hall
Brunei International Airport
Negara Brunei Darussalam BB2513
Reservations telephone number
+ 33 1 86 47 73 99
Operating hours
Reservations call center: 08.00 to 18.00 hours (French) Outside these schedules, a 24H/7D service is provided in English only.
Travel agents
Travel agents can contact their dedicated sales department via: https://agent360.singaporeair.com
Lost and found baggage - Email
lostandfound.cdg1@dirby.fr
Lost and found baggage - Telephone
+33 970 019 195
Address
Charles de Gaulle Airport Terminal 1 (from 6 December 2022)
Arrival level Area A
Mediation Contact
In accordance with the French Consumer Code regarding the mediation of consumer disputes, if you have submitted a written claim to our Singapore Airlines customer service department and are either dissatisfied with the response or have not received a response within 60 days, you may contact for free La Mediation Tourisme Et Voyage (MTV) for a mediation request via:
· via the website : +[http://www.mtv.travel/ | https://isolate.menlosecurity.com/readonly/http:/www.mtv.travel/]+
· by post: MTV – MEDIATION TOURISME VOYAGE – Service dépôt des saisines – CS 30958 – 75383 Paris Cedex 08
Telephone (For Passengers)
+64 9 282 0352
Operating Hours
24 hours daily, 7 days a week
Please note that a service fee of USD50 applies to all servicing made through Singapore Airlines Reservations customer service representatives. Bookings or changes made through our website will not incur a service fee.
akl.baggage.services@menziesaviation.com
Telephone
+64 9 394 8877
Auckland Airport Baggage Services - Menzies
Telephone Operating Hours:
7 days a week 0900 - 1900hrs
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed or damaged baggage, you can check the status through the Baggage Portal or our chatbot Kris. If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
+09 282 0352
Operating Hours
Reservations: 24 hours daily, 7 days a week
Please note that a service fee of USD50 applies to all servicing made through Singapore Airlines Reservations customer service representatives. Bookings or changes made through our website will not incur a service fee.
baggagetracing@planebiz.co.nz
Telephone
+64 3 357 3889 / +64 21 966 427
Christchurch Airport Baggage Services
Telephone Operating Hours:
0800 - 1300hrs daily
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris. If you do not have a File Reference Number for your delayed baggage, you may create a report here.
KSA_Reservations@singaporeair.com.sg
Telephone
+966 11 245 6477
Operating Hours
Singapore Airlines & Scoot Office
Abdullah Al Anqari St., Al Wurud Dist.
Riyadh 12252
Operating Hours:
0900-1700hrs, Sunday to Thursday
KSA_Reservations@singaporeair.com.sg
Telephone
+966 12 6206201
Address
Singapore Airlines & Scoot Office
City Centre, Madinah Road
P.O. Box 11727, Jeddah 21463
Operating Hours:
0900-1700hrs, Sunday to Thursday
singaporeair.brazil@aviareps.com
Telephone (c/o Aviareps Brazil)
+55 11 3185-6775 (0900-1800 horas, de segunda a sexta-feira)
Customer Service (24 hours)
+ 0800 777-4227
Address
Rua Dr Rafael de Barros, 210
4th Floor, Suite 41 4º andar, conj 41
São Paulo
CEP 04003-041
baggageservice@hallmark-aviation.com
Telephone
+1 (866) 767-2247 ext 2 (24 hours)
Telephone
+46 850501096
Operating Hours
Monday - Friday, 08.00 - 1800 hours (Swedish)
24/7 service for English language only
For urgent matters involving change of bookings, please submit your enquiry here
Telephone
+65 6223 8888 (24 hours Contact Centre)
Address
Singapore Airlines Service Centre
2 Orchard Turn
#04-05 ION Orchard
Singapore 238801
(Above Orchard MRT station)
Operating Hours:
0930 – 1800hrs, Monday – Saturday
0930 – 1700hrs, Sunday
*Closed on first day of Chinese New Year
Enhancement works: Mar to Jul 2025
The service centre remains open during renovation; however, seating may be limited. For your convenience, please call our hotline for assistance. Thank you for your understanding.
Singapore Airlines Appointed Agents
Please click here for the list of Singapore Airlines Appointed Travel Agents.
For group booking enquiries, please approach any of our Appointed Travel Agents.
Appointment Booking
Telephone
1800-2244243 / +65 65974501 (0730-2330hrs)
Address
Lost & Found Services
Level 1, Arrival Hall
Passenger Terminal Building 3
Changi Airport
Singapore 819829
Operating Hours:
24 hours, Monday to Sunday
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Email Address
singaporeairlines@tal-aviation.com
Telephone number
+385 912 999 655
Address
Tal Aviation Balkans
GSA for Singapore Airlines
Trstenjakova 1a 1000 Ljubljana
Operating Hours
Monday- Friday
0800-1600hrs
KrisFlyer
Please contact +65 62238888 for KrisFlyer related assistance.
Email Address
informace@discovertheworld.biz
Telephone
+420 233 312 631
Address
Discover Travel s.r.o.
Pod Baštami 276/3
160 00 Prague
Czech Republic
Operating Hours:
Monday to Friday
09:00 - 17:00
KrisFlyer
Please contact +65 62238888 for KrisFlyer related assistance.
Telephone
020 7660 8988 (Lines are open 24 hours)
Travel Agent Queries
Email (London Heathrow)
Address
Dnata Baggage Services (Baggage Reclaim Hall) Terminal 2,
London Heathrow Airport,
Hounslow, Middlesex TW6 1QG
Operating Hours:
0700-2000hrs, Monday to Sunday
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed or damaged baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Email (London Gatwick)
Address
Excess Baggage
London Road, Horley
Gatwick RH6 0NP
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed or damaged baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
020 7660 8988 (Lines are open 24 hours)
Travel Agent Queries
Address
Global Baggage Solutions
Manchester Arrivals Halls Terminal 2
Manchester M90 4AX
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed or damaged baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
(+855) 23 965 429 / (+855) 23 903 027
Ticketing Office
There are no reservations and ticketing facilities available at Singapore Airlines Phnom Penh office.
Operating Hours
08:00 hrs – 18:00 hrs, Monday to Friday (Khmer)
Closed, Saturday and Sunday
24/7 service for English language only
For urgent matters involving change of bookings, please submit your enquiry here.
Address
Phnom Penh International Airport
National Road No 4,
Phnom Penh, Cambodia
(Reservation and Ticketing functions are not available at this office)
pnhllxh@cambodia-airports.aero
Telephone
(+855) 23 862803 / 92 666036
Address
Ground Floor, Arrival Hall, Phnom Penh International Airport
Post code 12000
Operating Hours
Daily: 0700 hrs - 2359 hrs
If you have a File Reference Number for your delayed baggage,
you can check the status through the Baggage Portal or our chatbot Kris.
Telephone
(+855) 23 965 429 / (+855) 23 903 027
Ticketing Office
There are no reservations and ticketing facilities available at Singapore Airlines Siem Reap office.
Operating Hours
08:00 hrs – 18:00 hrs, Monday to Friday (Khmer)
Closed, Saturday and Sunday
24/7 service for English language only
For urgent matters involving change of bookings, please submit your enquiry here.
yaca_baggage@sai-airport.com
Telephone
(+855) 63 900 790
Address
Arrival Hall Ground Floor of Siem Reap Angkor International Airport
Operating Hours
Daily: 0800 hrs - 2100 hrs
If you have a File Reference Number for your delayed baggage,
you can check the status through the Baggage Portal or our chatbot Kris.
Telephone
+1 (416) 945-0299 (24 hours)
Telephone
+1 416 945 0299 (24 hours)
MCT_Reservations@singaporeair.com.sg
Telephone
+968 248 63226
Address
Mezoon Travel LLC
Ground Floor
Ex- Al Harathy Building, Rex Road, Ruwi
Muscat, Po Box 629
Postal Code 100, Sultanate of Oman
Operating Hours:
0830-1730hrs, Sunday to Thursday
Telephone Reservations
+41 215 458 268
Operating hours
Reservations: Monday to Friday: 08.00 h - 18.00 h (German & French) / 24/7 service for English language only
For urgent matters involving change of bookings, please submit your enquiry here.
Travel agency partners
Please look up the contact details of our respective Sales Operations team at https://agent360.singaporeair.com.
zrh.lostbag@swissport.com
Telephone
+41 848 555 200 (Swissport Lost Luggage)
Operating hours
Daily 6.30h - 23.00h
If you have a File Reference Number for your delayed baggage, you can check on the status through the Baggage Portal or our Chatbot Kris.
baggage_icn@singaporeair.com.sg
Telephone
+82 70-7914-6101
Fax
+82 32-744-6510
Operating Hours
10:00-18:00hrs, Monday to Sunday
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed or damaged baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here
Baggage_PUS@Singaporeair.com.sg
Telephone
+82 70-7914-6103
Operating Hours
04:50-12:50 (Tue, Thu, Sat, Sun), 09:00-18:00 (Mon, Wed, Fri)
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed or damaged baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here
电话
+86-10-59407278
工作时间
周一至周五：
08:00 至 18:00
地址
广东省深圳市宝安国际机场T3商务配套写字楼D栋504室
工作时间
08:00 - 16:30（每天）
*深圳机场办公室仅负责航班操作及行政事宜。在航班运营期间，请前往新航值机柜台办理值机手续。
电话
+86-10-59407278
工作时间
周一至周五：
08:00 至 18:00
地址
广州白云国际机场2号航站楼一层1225-28室
工作时间
09:00 至 17:30（每天）
*机场办事处没有预订/票务服务。
电话
+86-10-59407278
工作时间
周一至周五：
08:00 至 18:00
地址
成都天府国际机场 T1 航站楼四层 E4029T1 房间
工作时间
10:00 至 20:00（每天）
敬请注意，新加坡航空公司成都天府国际机场办事处未设立预订或票务部门。
电话
+86-10-59407278
工作时间
周一至周五：
08:00 至 18:00
地址
新加坡航空在厦门高崎国际机场未设立办公室。
市区办公室工作时间
09:00 - 17:30（周一至周五）
*在航班运营期间，请前往新航值机柜台办理值机手续。
电话
+86-10-59407278
工作时间
周一至周五：
08:00 至 18:00
地址
北京首都机场3号航站楼T3C三层C5S052房间，邮编100621
工作时间
10:30 至 19:00（每天）
*在航班操作期间，请前往新加坡航空值机柜台咨询相关事宜。新加坡航空公司北京首都国际机场办事处没有设立预订或票务部门。
电话
+86-10-59407278
工作时间
周一至周五：
08:00 至 18:00
地址
上海浦东国际机场二号航站楼2-B7-504室, 邮编201202
工作时间
08:00 至 16:30（周一至周五）
*上海机场办公室仅负责航班操作及行政事宜。在航班运营期间，请前往新航值机柜台办理值机手续。
电话
+86-10-59407278
工作时间
周一至周五：
08:00 至 18:00
地址
重庆市江北国际机场3A 航站楼4层34102室，邮编 401120
工作时间
09:00 至 19:00 （每天）
敬请注意，新加坡航空公司重庆江北国际机场办事处未设立预订或票务部门。
sia@asianaviation.co
Telephone
+302109942567
Address
Asian Aviation
General Sales Agency for Singapore Airlines
501 Vouliagmenis Avenue, Ilioupoli, 1st Floor
Athens - Greece
Operating Hours
Monday to Friday - 0900 hours to 1700 hours
KrisFlyer
Please contact +65 62238888 for KrisFlyer related assistance.
KWI_Reservations@singaporeair.com.sg
Telephone
+965 22072043
Address
Caesars Travel
Al Jawhara Tower.
13th Floor
Ali Al Salem Street, Al Salhiya
PB No. 28229 Safat 13056
Kuwait
Operating Hours:
0900-1700hrs, Saturday to Thursday
Office mail
test@test.ts
Telephone
(66) 2 460-7511 / (66) 2 460-6157
Operating Hours
0800 – 1800hrs, Monday to Friday (Thai)
24/7 service for English language only
For urgent matters involving change of bookings, please submit your enquiry here
HKTLL@AOTGA.COM
Telephone
(66) 76 351 357, (66) 64 707 7372
Operating Hours
0800 - 2400hrs, Monday to Sunday
Phuket_Airport@singaporeair.com.sg
Operating Hours
0600 - 2100hrs, Monday to Sunday
The airport office at Phuket International Airport is a backroom office only.
Reservations and ticketing services are beyond the airport office’s writ and competence. The airport office is therefore not open to walk-in customers.
During operating hours, the office is often unattended as staff attend to flight operational duties.
Please write to us via the aforementioned e-mail if you have any questions. We would reply within three working days.
Telephone
(66) 2 460-7511 / (66) 2 460-6157
Operating Hours
0800 – 1800hrs, Monday to Friday (Thai)
24/7 service for English language only
For urgent matters involving change of bookings, please submit your enquiry here
Baggage_BKK@singaporeair.com.sg
Telephone
(66) 2 074-3433
Operating Hours
0930 - 1830hrs, Monday to Sunday
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed or damaged baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Telephone
(66) 2 074-3434
Operating Hours
0930 - 1830hrs, Monday to Sunday
There are no Reservations / Ticketing facilities at BKK airport office.
Email Address
sia@asianaviation.co
Telephone number
+ 357 227 662 00
Address
Asian Aviation Company
501 Vouliagmenis Avenue
Ilioupoli, 1st Floor, Athens
GREECE
Operating Hours:
Monday to Friday
09:00 - 17:00
KrisFlyer
Please contact +65 62238888 for KrisFlyer related assistance.
BEY_Reservations@singaporeair.com.sg
Telephone
+961 156 5616
Address
Agenor Aviation Services
8th Floor, Burotec Building
Gemmayze-Pasteur Street
Beirut, Lebanon
Operating Hours:
0830-1630hrs, Monday to Friday
0830-1330hrs, Saturday
Email Address
informace@discovertheworld.biz
Telephone
+420 233 312 631
Address
Discover Travel s.r.o.
Pod Baštami 276/3
Praha 6, 16000
Czech Republic
Operating Hours:
Monday to Friday – 0900 hours to 1700 hours
KrisFlyer
Please contact +65 62238888 for KrisFlyer related assistance.
Telephone
+63 2 8539 4588
Globe toll-free
1-800-8288-4588
PLDT/Smart toll-free
1-800-1888-4588
Operating Hours
0800 - 1800hrs, Monday to Friday (Tagalog)
24/7 service for English language only
Telephone
+63 32 494 7678
Operating Hours
0830 - 1630hrs, Monday to Sunday
CEB Airport office is an Operations and Administrative office only
Address
Room 1-07-013-C, Arrival Level Terminal 2
Mactan-Cebu International Airport
Lapu-Lapu City, Cebu 6015 Philippines
Telephone
+63 2 8539 4588
Globe toll-free
1-800-8288-4588
PLDT/Smart toll-free
1-800-1888-4588
Operating Hours
0800 - 1800hrs, Monday to Friday
24/7 service for English language only
SIA ticketing office is located at 33/F LKG Tower, 6801 Ayala Avenue, Makati City, 1226 Philippines.
Operating hours are from 1000 - 1500hrs, Monday to Friday.
Telephone
+63 2 8833 1526 to 27
Operating Hours
0900 - 1900hrs, Monday to Sunday
MNL Airport office is an Operations and Administrative office only
Address
3/F Ninoy Aquino International Airport (NAIA)
Terminal 3, Pasay City 1301 Philippines
Telephone
+63 2 8833 1526 to 27
Mobile
+63 917 553 7131
Operating Hours
0900 - 1900hrs, Monday to Sunday
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed or damaged baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Address
3/F Ninoy Aquino International Airport (NAIA)
Terminal 3, Pasay City 1301 Philippines
Lhe_Reservations@singaporeair.com.sg
Telephone
+92 42 3628 7688
Address
Gerry's International
19 Davis Road Almalik Plaza Lahore
Lahore, Pakistan
Operating Hours:
0900 -1700hrs, Monday to Friday
Isb_Reservations@singaporeair.com.sg
Telephone
+92 51 2201847
Address
Gerry's International
Office #3, Plot # 32 West Mezzanine Floor Sohrab Plaza
Jinnah Avenue Blue Area
Islamabad City, Pakistan
Operating Hours:
0900-1700hrs, Monday to Friday
KHI_Reservations@singaporeair.com.sg
Telephone
+92 21 3566 2432
Address
Gerry's International
4 Services Mess
Mereweather Road
Karachi City, Pakistan
Operating Hours:
0900-1700hrs, Monday to Friday
Email Address
sia.poland@aviareps.com
Telephone
+48 22 631 10 84
Address
Jana Pawła II 25
00-854 Warsaw
Operating Hours:
Monday to Friday – 0900 hours to 1700 hours
KrisFlyer
Please contact +65 62238888 for KrisFlyer related assistance.
Telephone
+90 537 314 93 07
Operating hours
Flight days Mon - Sun 08:30 - 17:30
Telephone
+90 212 900 46 62
Operating hours
Monday to Friday:
09:00 - 19:00 hours (Turkish)
24/7 service for English language only
For urgent matters involving change of bookings, please submit your enquiry here
Travel Agents
Travel agents can contact their dedicated sales department via: https://agent360.singaporeair.com
istll@havas.net
Telephone
+90 850 222 04 87
Operating hours
Contact Hours: 08:00 - 23:59 (7 days)
Delayed and damaged baggage enquiries only
If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.
If you do not have a File Reference Number for your delayed baggage, you may create a report here.
Information
Havas Ground Handling Company handles Singapore Airlines Passengers for Lost & Found matters. Please kindly advise that you are a Singapore Airlines customer when calling the contacts.
Address
IGA Istanbul Airport
Tayakadın Mahallesi
Terminal Caddesi
No:1, 34283 Arnavutköy/İstanbul
ist_cgosales@singaporeair.com.sg
Telephone
+90 212 916 12 40 / +90 212 465 31 63 / +90 533 714 39 67
Fax
+90 212 465 43 86
Operating Hours
9.00 - 18.00 (Weekdays)
Address
Singapore Airlines Cargo
Istanbul Airport
Yeniköy Mahallesi, Nuri Demirağ Cad. No:47, Floor 2
34277 Arnavutköy, İstanbul
Telephone
+94 72 0102971
English: 24-hour daily service.
+94 11 2499699
Sinhala: 0815-1700 hrs, Mondays to Fridays, excluding mercantile holidays.
City Office Address
Singapore Airlines
Ground floor, Aitken Spence Towers II
315 Vauxhall Street, Colombo 2, Sri Lanka
Operating hours:
0815-1700 hrs, Mondays to Fridays, excluding mercantile holidays.
Telephone
+94 1 9733 3366
Operating hours : 24hours Daily
+94 197332359
Operating hours : 0815-1700 hrs, Mondays to Fridays, excluding mercantile holidays.
Office Address
If you have a File Reference Number for your delayed baggage, you can check on the status through the Baggage Portal or our chatbot Kris.
24hours Daily
Sri Lankan Airlines Baggage Services Counter,
Arrival Terminal,
Bandaranayake International Airport,
Katunayake
与我们的旅行合作伙伴联系
如您需要更改酒店或租车预订，请直接联系我们的旅行合作伙伴。
