帮助和常见问题

The Double KrisFlyer Miles Reward will be removed and will not be automatically transferred to the new itinerary if you make changes to your booking. The Double KrisFlyer Miles Reward that was applied to your booking will be refunded to your account, as long as it is still valid.

If you are making the changes through KrisFlyer Membership Services, please inform the customer service agent that you have a Double KrisFlyer Miles Reward applied to your booking. The customer service agent may then assist you to re-apply the Double KrisFlyer Miles Reward to your new itinerary, as applicable.  

Alternatively, you may re-apply the Double KrisFlyer Miles Reward, if valid, to your new itinerary via singaporeair.com as well.

If you have applied the Double KrisFlyer Miles Reward to a current booking, you may cancel the application before the first outbound flight date in your itinerary.

The Standby Upgrade will be removed and will not be automatically transferred to the new itinerary if you make changes to your booking. The Standby Upgrade that was applied to your booking will be refunded to your account, as long as it is still valid.

If you are making the changes through KrisFlyer Membership Services, please inform the customer service agent that you have a Standby Upgrade applied to your booking. The customer service agent may then assist you to re-apply the Standby Upgrade to your new itinerary, as applicable.

Alternatively, you may re-apply the Standby Upgrade, if valid, to your new itinerary via singaporeair.com as well.

If you have applied the Standby Upgrade to a current booking, you may cancel the application at least 48hours before flight departure of the first segment in your itinerary.

If your Standby Upgrade is unsuccessful because the next higher cabin class is full, your reward will be credited back to your account within 2 working days, as long as it is still valid. You may still use the Standby Upgrade reward before its expiry date on a future booking.

Members are encouraged to use your Standby Upgrade Reward as soon as possible, upon issuance.

Please refer to the terms and conditions on the use of Standby Upgrades. Standby Upgrades can only be used by the principal PPS Club member and his/her redemption nominees. The original commercial ticket to which you are applying the Standby Upgrade is to be booked in the following classes: Economy (Y, B, E, M, H or W); Premium Economy Class (L, P, S or T); Business Class (Z, C, J or U).

Please refer to the Terms and Conditions on the use of the Advance Upgrade Reward. Advance Upgrades can only be used by the principal PPS Club member and his/her redemption nominees. The original commercial ticket to which you are applying the Advance Upgrade is to be booked in the following classes: Economy (Y, B, E, M, H or W); Premium Economy Class (L, P, S or T); Business Class (Z, C, J or U).

Non-expiry of KrisFlyer miles is applicable to the KrisFlyer miles belonging to the principal PPS Club members. It is not extended to the miles in the KrisFlyer accounts of your Solitaire PPS Club supplementary card holder or your redemption nominee(s).

The KrisFlyer miles in the account of a PPS Club member will automatically not expire, as long as you remain a qualified PPS Club member. This applies to all valid KrisFlyer miles in your account. However, certain promotional miles (from lucky draws or other promotions) may be excluded from non-expiry. Details will be found in the terms and conditions of respective promotions.

If you are unable to requalify as a PPS Club member, the KrisFlyer miles in your account will be set to expire in 3 years from the qualification date of your new KrisFlyer Basic / Elite Silver / Elite Gold tier, as applicable.

There is no change to the validity for KrisFlyer miles belonging to KrisFlyer Basic, Elite Silver and Elite Gold members, at 3 years. The validity of these KrisFlyer miles can still be extended for a fee towards the end of the 3 year validity period, per current terms and conditions. For more information on extending the validity of KrisFlyer miles, please click here.

A Preferred Seat is an Economy Class and Premium Economy Class seat with extra legroom. For more information on Preferred Seats, please click here.

Solitaire PPS Club supplementary members are also eligible for complimentary Preferred Seats when they travel in Economy Class or Premium Economy Class on Singapore Airlines.

You may select a Preferred Seat for your booking through these simple steps:

1. Log-in to singaporeair.com to make your flight booking.
2. During “Seat Selection”, select your choice of Preferred Seat which are indicated with a “P” on the seat map.

Alternatively, if you already hold an existing booking, you may go to “Manage Booking” on singaporeair.com to select Preferred Seats/change your seat selection.

Preferred Seats are available only on Premium Economy and Economy Class, and are subject to availability.

Yes, you may check with the customer service agent during check-in if Preferred Seats are still available for your flight.

At selected airports, PPS Club members travelling in Premium Economy or Economy Class and/or passengers flying in Suites, First or Business Class can save time with priority lanes at immigration or security screening checkpoints.

Information on the airports where fast track services are available to PPS Club members and/or premium passengers is available here.

Fast track services at selected airports are being progressively expanded, where feasible.

The ABTC application fee varies from economy to economy. Please contact the government agency responsible for the ABTC scheme in your home economy for more details. For contact information of your government agency, please click here.

Please submit the required documents for reimbursement as soon as you can after you apply for the ABTC. You have to be a qualified Solitaire PPS Club member at the point of application for the ABTC as well as submission of claim to be eligible for reimbursement.

You may opt to receive your reimbursement either via

1. cheque (all currencies) or
2. bank transfer (for Singapore bank accounts, in Singapore dollars only).

For reimbursements via cheque, the cheque will be made out in the exact amount and currency of the payment on the official payment invoice/receipt.

For reimbursements via bank transfer, the transfer can only be made to Singapore bank accounts in Singapore dollars. If your payment invoice/receipt is in a currency other than Singapore dollars and you opt for a bank transfer, the equivalent amount in Singapore dollars will be reimbursed, based on the prevailing monthly IATA exchange rate.

For reimbursements via cheque, the cheque will be made out in the exact amount and currency of the payment on the official payment invoice/receipt.

For reimbursements via bank transfer, the transfer can only be made to Singapore bank accounts in Singapore dollars. If your payment invoice/receipt is in a currency other than Singapore dollars and you opt for a bank transfer, the equivalent amount in Singapore dollars will be reimbursed based on the prevailing monthly IATA exchange rate.

No, all payment, whether via cheque or bank transfer, will only be made out to the eligible Solitaire PPS Club member, who applied for the ABTC.

It will take between 6-8 weeks from the point of submission for your reimbursement to be processed.

Please click here for a summary of the key changes and a comparison of the current and new Solitaire membership structures.

Qualified PPS Club members who are currently tracking towards Solitaire PPS Club status can continue to qualify under the current Solitaire membership structure until 31 May 2018 inclusive. After the new Solitaire membership structure takes effect from 1 June 2018, the new PPS Value required for qualification and renewal for Solitaire PPS Club membership, as well as a 3 year validity for Solitaire PPS Club Reserve Value, will apply.

We would like to provide members with ample lead time to assimilate the changes to the qualification and renewal criteria for Solitaire PPS Club membership. Members can continue to track towards Solitaire PPS Club status under the current Solitaire membership structure until 31 May 2018 inclusive, after which the new Solitaire membership structure will take effect.

The current Solitaire membership structure will cease incepting new Solitaire PPS Club members after 31 May 2018. From 1 June 2018, the new qualification and renewal criteria and Reserve Value validity will apply for all newly qualified Solitaire PPS Club members.

Existing Solitaire PPS Club members and those who qualify as Solitaire PPS Club members before 1 June 2018 will continue to requalify under the current renewal levels, as long as they remain in the Solitaire PPS Club.