Help centre
Find answers, help forms and guides here.
Most common requests
Booking changes
Select seats and meals, add baggage allowance, or change and cancel flights.
Changes and refunds
Flight changes due to exceptional reasons or if it was cancelled by SIA.
Damaged baggage
Report damaged baggage within 7 days of your flight's arrival.
Submit a help form
Provide details about your issue under these topics, and we’ll resolve it promptly.
Flight changes and disruptions
Flight disruptions, cancellations, and refunds.
Baggage and lost items
Delayed or damaged baggage, baggage claims, lost items, and more.
Special assistance
Unaccompanied minors, mobility assistance, and travelling with pets.
Reach out to us
PPS Club support
Exclusively for PPS Club members. Our staff will contact you directly to help resolve issues related to your flight, membership, and more.
Kris chatbot
Kris can answer questions and help you with queries on baggage allowance, lounge access, and waitlist statuses.
Feedback
Let us serve you better. Share your experience with us, suggestions for improvement, and even compliments to our staff.
Related links
Select a help form
Flight changes and disruptions
Select a help form
Baggage and lost items
Select a help form
Special assistance
PPS Club support
PPS Club members can send an SMS to request for a call back from our staff.
+65 9184 88 88
Message: “PPS <space> 10-digit PPS Club membership number”
Mobile number must be registered in your KrisFlyer profile. Carrier charges may apply.
Or request callback using SingaporeAir mobile app
- Launch the SingaporeAir mobile app
- Log in to your account
- Navigate to 'My Account'
- Select 'PPS Connect' button
