Passenger Rights and Regulations

Germany Arbitration Board

Singapore Airlines has voluntarily joined Germany’s independent arbitration board for public transport (Schlichtungsstelle Reise & Verkehr e.V.) and participates in its compulsory alternative dispute resolution.

In the event of disputes, you have the right to contact the neutral Schlichtungsstelle Reise & Verkehr e.V.. This applies exclusively to private travel and in the following cases:

• denied boarding, delayed transportation or cancellation of flights
• destruction, damage, loss or delayed carriage of luggage
• breach of duty in the carriage of disabled passengers and passengers with reduced mobility
• Breach of duty in the closure of contracts of carriage

Do not contact the conciliation body until:

• You have raised your concern with Singapore Airlines and have not received a response within two months
• You disagree with Singapore Airlines' handling or fulfilment of your claim
• Your matter is not already pending or has not been pending in a court of law or has not been settled by compromise

The contact details are as follows:

Schlichtungsstelle Reise & Verkehr e.V.

Fasanenstraße 81

10623 Berlin

https://soep-online.de

kontakt@soep-online.de