Membership Renewal, Elite Gold Rewards and KrisFlyer Miles Extension
In view of the Covid-19 outbreak, we understand there will be uncertainty in our members’ travel plans in the months ahead.
In appreciation for our members’ loyalty, we will be:
- Renewing KrisFlyer Elite Silver and Gold membership for one membership year for tier renewal cycle from March 2020 through to February 2021.
- Extending Elite Gold Rewards that will be expiring between July and December 2020 to be valid till 31 March 2021.
- Extending KrisFlyer miles that will be expiring between April and December 2020 by six months.
- Providing renewal support for tier renewal cycle from March 2021 to February 2022 [NEW]
- Offering PPS Club members additional ways to earn Elite miles on the ground (available till 15 October 2020) [NEW]
We hope the above measures will offer you more flexibility in planning your upcoming travels with us. We wish you good health, and we look forward to welcoming you on board our flights again.
Renewal of KrisFlyer Elite Silver and Gold membership (From March 2020 – February 2021)
- I am currently a KrisFlyer Elite Silver / Elite Gold member. Will my membership be renewed if I do not accrue 25,000 Elite miles / 50,000 Elite miles in my current membership year?
Your KrisFlyer Elite Silver / Elite Gold membership will be renewed for another year. This applies to members with membership year ending in March 2020 through to February 2021.
Upon the date of membership renewal, your Elite miles will be reset to zero to indicate the start of the new membership cycle. - Is there any prior registration required, before my membership will be renewed for another year?
Your Elite Silver/ Elite Gold membership will be automatically renewed on the date based on your membership expiry month, as stated in Table 1 below. - When will the renewal of my Elite membership take place?
Table 1: Elite Silver / Elite Gold Membership Renewal CycleCurrent membership expiry month: Renewal of your membership will take place on: New membership cycle will be reflected in the SingaporeAir mobile app digital card by: Current membership expiry month:March 2020Renewal of your membership will take place on:31 March 2020New membership cycle will be reflected in the SingaporeAir mobile app digital card by:1 April 2020Current membership expiry month:April 2020Renewal of your membership will take place on:30 April 2020New membership cycle will be reflected in the SingaporeAir mobile app digital card by:1 May 2020Current membership expiry month:May 2020Renewal of your membership will take place on:29 May 2020New membership cycle will be reflected in the SingaporeAir mobile app digital card by:1 June 2020Current membership expiry month:June 2020Renewal of your membership will take place on:30 June 2020New membership cycle will be reflected in the SingaporeAir mobile app digital card by:1 July 2020Current membership expiry month:July 2020Renewal of your membership will take place on:30 July 2020New membership cycle will be reflected in the SingaporeAir mobile app digital card by:1 August 2020Current membership expiry month:August 2020Renewal of your membership will take place on:28 August 2020New membership cycle will be reflected in the SingaporeAir mobile app digital card by:1 September 2020Current membership expiry month:September 2020Renewal of your membership will take place on:30 September 2020New membership cycle will be reflected in the SingaporeAir mobile app digital card by:1 October 2020Current membership expiry month:October 2020Renewal of your membership will take place on:30 October 2020New membership cycle will be reflected in the SingaporeAir mobile app digital card by:1 November 2020Current membership expiry month:November 2020Renewal of your membership will take place on:27 November 2020New membership cycle will be reflected in the SingaporeAir mobile app digital card by:1 December 2020Current membership expiry month:December 2020Renewal of your membership will take place on:30 December 2020New membership cycle will be reflected in the SingaporeAir mobile app digital card by:1 January 2021Current membership expiry month:January 2021Renewal of your membership will take place on:29 January 2021New membership cycle will be reflected in the SingaporeAir mobile app digital card by:1 February 2021Current membership expiry month:February 2021Renewal of your membership will take place on:26 February 2021New membership cycle will be reflected in the SingaporeAir mobile app digital card by:1 March 2021 - I have successfully accrued sufficient Elite miles to renew my current membership tier on my own. Will I now get an extra year of membership in my current tier?
As you have already successfully accrued the required Elite miles to renew your membership in your current tier, you will automatically requalify for another year of membership on your own merit. There will not be an extra year of membership. We will continue to monitor the evolving Covid-19 situation and review the measures necessary to provide support for our members where relevant. - I have successfully obtained sufficient Elite miles to renew my current membership tier. Will I get any assistance to upgrade from my current tier to the next higher tier?
This initiative is to assist members to renew their KrisFlyer Elite Silver/ Elite Gold membership status. We will continue to monitor the evolving Covid-19 situation and review the measures necessary to provide support for our members. - When will I get my new membership kit / membership card for my new membership cycle?
The Covid-19 outbreak has disrupted our supply chain card production and postal mail delivery service. We apologise that there will be a delay, potentially up to 16 – 20 weeks, before you will receive your new membership kit. This applies to members whose renewal dates fall within the immediate few months and is subject to further development of the Covid-19 situation. In the interim, you can enjoy your tier privileges through your digital card on the SingaporeAir mobile app.
Renewal of KrisFlyer Elite Silver and Gold membership (From March 2021 – February 2022) [NEW]
Renewal Support Scheme
- As a KrisFlyer Elite member, what support will I get from the Membership Renewal Support Scheme?
- 50% of the required Elite miles for requalification will be credited to your KrisFlyer account based on your membership tier and tier renewal end-date captured in our records as of 8 September 2020.
- You will only need to earn 50% of the usual Elite miles required to renew your current tier membership from March 2021 to February 2022.
- For members whose Elite membership has already been renewed under Singapore Airlines’ 1-year automatic status renewal scheme from March 2020 through to February 2021
KrisFlyer Elite Silver
Tier renewal end-date as of 8 September 2020 Elite miles will be credited by Elite miles to be credited Remaining Elite miles required for renewal Tier renewal end-date as of 8 September 202031 March 2021Elite miles will be credited by31 October 2020Elite miles to be credited12,500 Elite milesRemaining Elite miles required for renewal12,500 Elite milesTier renewal end-date as of 8 September 202030 April 2021Elite miles will be credited by30 November 2020Elite miles to be credited12,500 Elite milesRemaining Elite miles required for renewal12,500 Elite milesTier renewal end-date as of 8 September 202031 May 2021Elite miles will be credited by31 December 2020Elite miles to be credited12,500 Elite milesRemaining Elite miles required for renewal12,500 Elite milesTier renewal end-date as of 8 September 202030 June 2021Elite miles will be credited by31 January 2021Elite miles to be credited12,500 Elite milesRemaining Elite miles required for renewal12,500 Elite milesTier renewal end-date as of 8 September 202031 July 2021Elite miles will be credited by28 February 2021Elite miles to be credited12,500 Elite milesRemaining Elite miles required for renewal12,500 Elite milesTier renewal end-date as of 8 September 202031 August 2021Elite miles will be credited by31 March 2021Elite miles to be credited12,500 Elite milesRemaining Elite miles required for renewal12,500 Elite miles
KrisFlyer Elite Gold
Tier renewal end-date as of 8 September 2020 Elite miles will be credited by Elite miles to be credited Remaining Elite miles required for renewal Tier renewal end-date as of 8 September 202031 March 2021Elite miles will be credited by31 October 2020Elite miles to be credited25,000 Elite milesRemaining Elite miles required for renewal25,000 Elite milesTier renewal end-date as of 8 September 202030 April 2021Elite miles will be credited by30 November 2020Elite miles to be credited25,000 Elite milesRemaining Elite miles required for renewal25,000 Elite milesTier renewal end-date as of 8 September 202031 May 2021Elite miles will be credited by31 December 2020Elite miles to be credited25,000 Elite milesRemaining Elite miles required for renewal25,000 Elite milesTier renewal end-date as of 8 September 202030 June 2021Elite miles will be credited by31 January 2021Elite miles to be credited25,000 Elite milesRemaining Elite miles required for renewal25,000 Elite milesTier renewal end-date as of 8 September 202031 July 2021Elite miles will be credited by28 February 2021Elite miles to be credited25,000 Elite milesRemaining Elite miles required for renewal25,000 Elite milesTier renewal end-date as of 8 September 202031 August 2021Elite miles will be credited by31 March 2021Elite miles to be credited25,000 Elite milesRemaining Elite miles required for renewal25,000 Elite miles - For members whose Elite membership has yet to be renewed under Singapore Airlines’ 1-year automatic status renewal scheme from March 2020 to February 2021
Members with tier renewal end-date from September 2020 to February 2021 will first enjoy the 1-year automatic tier renewal. 50% of the required Elite miles will be credited in the subsequent year to support your next renewal between September 2021 and February 2022.
KrisFlyer Elite Silver
Tier renewal end-date as of 8 September 2020
(before 1-year automatic renewal)Tier renewal end-date in the following year
(after 1-year automatic renewal)Elite miles will be credited by Elite miles to be credited Remaining Elite miles required for renewal Tier renewal end-date as of 8 September 202030 September 2020
(before 1-year automatic renewal)Tier renewal end-date in the following year30 September 2021
(after 1-year automatic renewal)Elite miles will be credited by30 April 2021Elite miles to be credited12,500 Elite milesRemaining Elite miles required for renewal12,500 Elite milesTier renewal end-date as of 8 September 202031 October 2020
(before 1-year automatic renewal)Tier renewal end-date in the following year31 October 2021
(after 1-year automatic renewal)Elite miles will be credited by31 May 2021Elite miles to be credited12,500 Elite milesRemaining Elite miles required for renewal12,500 Elite milesTier renewal end-date as of 8 September 202030 November 2020
(before 1-year automatic renewal)Tier renewal end-date in the following year30 November 2021
(after 1-year automatic renewal)Elite miles will be credited by30 June 2021Elite miles to be credited12,500 Elite milesRemaining Elite miles required for renewal12,500 Elite milesTier renewal end-date as of 8 September 202031 December 2020
(before 1-year automatic renewal)Tier renewal end-date in the following year31 December 2021
(after 1-year automatic renewal)Elite miles will be credited by31 July 2021Elite miles to be credited12,500 Elite milesRemaining Elite miles required for renewal12,500 Elite milesTier renewal end-date as of 8 September 202031 January 2021
(before 1-year automatic renewal)Tier renewal end-date in the following year31 January 2022
(after 1-year automatic renewal)Elite miles will be credited by31 August 2021Elite miles to be credited12,500 Elite milesRemaining Elite miles required for renewal12,500 Elite milesTier renewal end-date as of 8 September 202028 February 2021
(before 1-year automatic renewal)Tier renewal end-date in the following year28 February 2022
(after 1-year automatic renewal)Elite miles will be credited by30 September 2021Elite miles to be credited12,500 Elite milesRemaining Elite miles required for renewal12,500 Elite miles
KrisFlyer Elite Gold
Tier renewal end-date as of 8 September 2020
(before 1-year automatic renewal)Tier renewal end-date in the following year
(after 1-year automatic renewal)Elite miles will be credited by Elite miles to be credited Remaining Elite miles required for renewal Tier renewal end-date as of 8 September 202030 September 2020
(before 1-year automatic renewal)Tier renewal end-date in the following year30 September 2021
(after 1-year automatic renewal)Elite miles will be credited by30 April 2021Elite miles to be credited25,000 Elite milesRemaining Elite miles required for renewal25,000 Elite milesTier renewal end-date as of 8 September 202031 October 2020
(before 1-year automatic renewal)Tier renewal end-date in the following year31 October 2021
(after 1-year automatic renewal)Elite miles will be credited by31 May 2021Elite miles to be credited25,000 Elite milesRemaining Elite miles required for renewal25,000 Elite milesTier renewal end-date as of 8 September 202030 November 2020
(before 1-year automatic renewal)Tier renewal end-date in the following year30 November 2021
(after 1-year automatic renewal)Elite miles will be credited by30 June 2021Elite miles to be credited25,000 Elite milesRemaining Elite miles required for renewal25,000 Elite milesTier renewal end-date as of 8 September 202031 December 2020
(before 1-year automatic renewal)Tier renewal end-date in the following year31 December 2021
(after 1-year automatic renewal)Elite miles will be credited by31 July 2021Elite miles to be credited25,000 Elite milesRemaining Elite miles required for renewal25,000 Elite milesTier renewal end-date as of 8 September 202031 January 2021
(before 1-year automatic renewal)Tier renewal end-date in the following year31 January 2022
(after 1-year automatic renewal)Elite miles will be credited by31 August 2021Elite miles to be credited25,000 Elite milesRemaining Elite miles required for renewal25,000 Elite milesTier renewal end-date as of 8 September 202028 February 2021
(before 1-year automatic renewal)Tier renewal end-date in the following year28 February 2022
(after 1-year automatic renewal)Elite miles will be credited by30 September 2021Elite miles to be credited25,000 Elite milesRemaining Elite miles required for renewal25,000 Elite miles
- Will the credited Elite miles from the Membership Renewal Support Scheme count towards the tracking of Elite Gold Rewards?
The credited Elite miles will not count towards the Elite miles required to achieve the various Elite Gold Rewards. - I have an upcoming flight after 8 September 2020 which will accrue sufficient Elite miles for me to upgrade from Elite Silver to Elite Gold. Can I receive the number of Elite miles that will be credited to Elite Gold members instead?
All Elite miles credited will be based on membership tier and tier renewal end-date captured in our records as of 8 September 2020. - Do I need to do anything to qualify for the Membership Renewal Support Scheme?
All KrisFlyer Elite members will be automatically credited with 50% of the Elite miles required to renew their current KrisFlyer Elite membership tier. No action is required of you.
Extension of Expiring Elite Gold Rewards
- Which Elite Gold Rewards are eligible for extension?
The following Elite Gold Rewards that will be expiring between July and December 2020 will be extended, and will be valid till 31 March 2021:
- Double KrisFlyer Miles Reward
- Short-haul Advance Upgrade
- Premium Economy Advance Upgrade
- I logged into my account and noticed that my eligible Elite Gold Rewards were not extended.
The extended validity of your eligible Elite Gold Rewards will be reflected in your account progressively, before your rewards expire. Please log in here to view if you have Elite Gold Rewards. - Can I extend the validity of the extended Elite Gold Rewards for use beyond 31 March 2021?
Elite Gold Rewards may be used on flights departing after 31 March 2021, as long as the Rewards are applied on and before 31 March 2021. Please use your Elite Gold Rewards by 31 March 2021.
Elite Gold Rewards that have expired cannot be extended further. - I had applied my Double KrisFlyer Miles Reward on my booking. I would like to convert my ticket to a flight credit. What should I do?
Please cancel your Double KrisFlyer Miles Reward in Manage Booking before submitting your request through our online Assistance Request form to convert your ticket to a flight credit. Your Reward will be redeposited into your account if it has not passed its validity date, and will be made available for your next eligible booking. Your Reward will be extended and valid till 31 March 2021. It may take up to 4 weeks for the extended validity to be reflected in your account.
Please log in here to view details of your Elite Gold Rewards. - I had applied my Short-haul Advance Upgrade / Premium Economy Advance Upgrade Reward on my booking which has now been converted to a flight credit. Will the Reward be redeposited into my account?
Please contact KrisFlyer Membership Services to redeposit your eligible Elite Gold Rewards. Your Short-haul Advance Upgrade / Premium Economy Advance Upgrade Reward will be redeposited into your account, and will be made available for your next eligible booking. Your Reward will be extended and will be valid till 31 March 2021.
Please log in here to view details of your Elite Gold Rewards. - I am unable to view my eligible Elite Gold Rewards, after my tier was changed to Elite Silver. What should I do?
Please contact KrisFlyer Membership Services for details of your Elite Gold Rewards.
Extension of Expiring KrisFlyer Miles
- Which expiring KrisFlyer miles are eligible for extension?
KrisFlyer miles expiring between April and December 2020 will be extended by six months and will be valid till October 2020 and June 2021 respectively. - I have paid service fees to extend my miles previously. Are these miles eligible for extension too?
Yes, as a one-time goodwill gesture, all miles that are expiring between April and December 2020 will be extended for 6 months, including those that have been extended once previously. - I logged into my account and noticed that my expiring KrisFlyer miles have not been extended.
The extended validity of your expiring KrisFlyer miles will be reflected in your account progressively, at the end of each month, before the miles expire. For example, if you have miles expiring on 30 April 2020, you will be able to see that the miles have been extended and are valid till 31 October 2020 in May 2020. Please log in here to view if you have expiring KrisFlyer miles. - Can I extend the validity of the extended KrisFlyer miles for use beyond the new expiry month?
Yes, the extended KrisFlyer miles can be further extended beyond the new expiry month. The miles extension fees will apply for such requests, via payment using miles or a nominal service fee. For KrisFlyer members, you may extend the miles for a further 6 months beyond the new expiry date while KrisFlyer Elite-tiered members may extend it for a further 12 months. Please click here for more information. - My miles that were expiring between April and June 2020 were previously extended by 6 months and will be expiring between October and December 2020 respectively. Are these miles eligible for further extension?
Yes, as a one-time goodwill gesture, all miles that were expiring between April and June 2020 were extended to expire between October and December 2020. These miles will be further extended for another 6 months, and will now expire between April and June 2021 respectively. - When will the extension of my expiring KrisFlyer miles take place?
Table 2: Extension of expiring KrisFlyer milesCurrent KrisFlyer miles expiry month: Extension of miles will take place in: Extended KrisFlyer miles expiry month: Further extension of KrisFlyer miles expiry month: Current KrisFlyer miles expiry month:April 2020Extension of miles will take place in:End AprilExtended KrisFlyer miles expiry month:October 2020Further extension of KrisFlyer miles expiry month:April 2021Current KrisFlyer miles expiry month:May 2020Extension of miles will take place in:End MayExtended KrisFlyer miles expiry month:November 2020Further extension of KrisFlyer miles expiry month:May 2021Current KrisFlyer miles expiry month:June 2020Extension of miles will take place in:End JuneExtended KrisFlyer miles expiry month:December 2020Further extension of KrisFlyer miles expiry month:June 2021Current KrisFlyer miles expiry month:July 2020Extension of miles will take place in:End JulyExtended KrisFlyer miles expiry month:January 2021Further extension of KrisFlyer miles expiry month:–Current KrisFlyer miles expiry month:August 2020Extension of miles will take place in:End AugustExtended KrisFlyer miles expiry month:February 2021Further extension of KrisFlyer miles expiry month:–Current KrisFlyer miles expiry month:September 2020Extension of miles will take place in:End SeptemberExtended KrisFlyer miles expiry month:March 2021Further extension of KrisFlyer miles expiry month:–Current KrisFlyer miles expiry month:October 2020Extension of miles will take place in:End OctoberExtended KrisFlyer miles expiry month:April 2021Further extension of KrisFlyer miles expiry month:–Current KrisFlyer miles expiry month:November 2020Extension of miles will take place in:End NovemberExtended KrisFlyer miles expiry month:May 2021Further extension of KrisFlyer miles expiry month:–Current KrisFlyer miles expiry month:December 2020Extension of miles will take place in:End DecemberExtended KrisFlyer miles expiry month:June 2021Further extension of KrisFlyer miles expiry month:– - How can I view the extended validity of my KrisFlyer miles?
You can log in to your KrisFlyer profile on singaporeair.com or the SingaporeAir mobile app and click on Miles > Miles Validity. There will be a monthly breakdown of your miles expiring in the next 12 months.
At the end of each month, you will be able to see 2 transactions in your account statement. The first transaction will show expiring miles being debited from your account with the description "Singapore Airlines SR (Adjustment) 6 months mileage extension". The second transaction will show the same number of expiring miles being credited back into your account with the description "Singapore Airlines SR (Adjustment) 6 months mileage extension". - I have miles that have been extended to expire in October 2020. As I would like to use the miles for a flight redemption, must my flight redemption also be completed by end October 2020?
You will need to redeem your miles and ensure that the redemption booking is successfully ticketed on or before 31 October 2020. Your travel date can be after October 2020. - I have miles expiring in December 2020 and beyond. Will these upcoming expiring miles be extended as well?
We will be extending for miles expiring between April to December 2020. As the situation remains fluid, we will continue to monitor and review this closer to date.
Renewal Support Scheme Terms & Conditions
- These Terms and Conditions ("T&Cs") govern the KrisFlyer Renewal Support Scheme (“Renewal Support Scheme”), organised by Singapore Airlines Limited ("SIA"), to help PPS Club members and Elite members requalify for their tier statuses in the following year.
- All KrisFlyer members who are PPS Club members or Elite members as of 8 September 2020 automatically qualify for this Renewal Support Scheme.
- KrisFlyer members who are Elite Silver or Elite Gold members as of 8 September 2020 will receive Elite Miles under this Renewal Support Scheme. Elite Gold members will receive 25,000 Elite Miles. Elite Silver members will receive 12,500 Elite Miles. Elite Miles awarded under this Renewal Support Scheme will be credited at the times specified in Table 1 below.
Table 1. Crediting of Elite Miles
Membership Renewal Support Scheme
Elite Qualification end date (As of 8 September 2020) 50% of Renewal requirement to be credited by: Elite Qualification end date (As of 8 September 2020)30 September 202050% of Renewal requirement to be credited by:30 April 2021Elite Qualification end date (As of 8 September 2020)31 October 202050% of Renewal requirement to be credited by:31 May 2021Elite Qualification end date (As of 8 September 2020)30 November 202050% of Renewal requirement to be credited by:30 June 2021Elite Qualification end date (As of 8 September 2020)31 December 202050% of Renewal requirement to be credited by:31 July 2021Elite Qualification end date (As of 8 September 2020)31 January 202150% of Renewal requirement to be credited by:31 August 2021Elite Qualification end date (As of 8 September 2020)28 February 202150% of Renewal requirement to be credited by:30 September 2021Elite Qualification end date (As of 8 September 2020)31 March 202150% of Renewal requirement to be credited by:31 October 2020Elite Qualification end date (As of 8 September 2020)30 April 202150% of Renewal requirement to be credited by:30 November 2020Elite Qualification end date (As of 8 September 2020)31 May 202150% of Renewal requirement to be credited by:31 December 2020Elite Qualification end date (As of 8 September 2020)30 June 202150% of Renewal requirement to be credited by::31 January 2021Elite Qualification end date (As of 8 September 2020)31 July 202150% of Renewal requirement to be credited by:28 February 2021Elite Qualification end date (As of 8 September 2020)31 August 202150% of Renewal requirement to be credited by:31 March 2021 - KF Elite members will only earn Elite miles and not PPS Value.
- Elite Miles credited as part of Renewal Support Scheme will not count towards attainment of Elite Gold Rewards.
- All decisions made by SIA in respect to any matter relating to this Renewal Support Scheme shall be final. SIA reserves the right to vary these T&Cs, terminate or otherwise amend this Campaign without prior notice at its sole and absolute discretion. SIA reserves the right to verify the eligibility of participating KrisFlyer members.
- All PPS Value and Elite Miles awarded under this Renewal Support Scheme will be subject to the KrisFlyer Terms & Conditions at (https://www.singaporeair.com/en_UK/ppsclub_krisflyer/termsconditions-kf/).
- By participating in the Renewal Support Scheme, each participant agrees that any and all personal data he/she submits (including his/her name, KrisFlyer membership number, and email address) may be collected, used, disclosed, or otherwise processed (collectively, “Processed”) by SIA. All collection, use and disclosure of participant’s personal data will be in accordance with SIA’s Privacy Policy (available online at https://www.singaporeair.com/en_UK/privacy-policy/).
- SIA will not be responsible for any consequences that any participant may suffer (including without limitation any damage, loss, injury or disappointment), or that results in an infringement of any law or regulation, by participating in this Renewal Support Scheme.
- By participating in this Renewal Support Scheme, each participant agrees to comply with and be bound by these T&Cs, and conditions of carriage, SIA’s Privacy Policy and KrisFlyer Terms and Conditions (available online at https://www.singaporeair.com/en_UK/ppsclub_krisflyer/termsconditions-kf/) (collectively, "SIA Terms & Conditions"). Non-compliance with or breach of any of these SIA Terms and Conditions may result in the KrisFlyer member being disqualified at any stage of this Campaign.
- For enquiries, please contact KrisFlyer Membership Services at KF_contact@singaporeair.com.sg.
- These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore and shall be subject to the exclusive jurisdiction of Singapore courts.