Frequently asked questions

Travel Protect by Singapore Airlines is a travel insurance product exclusively designed for Singapore Airlines passengers and is only available on www.singaporeair.com. 

It protects you from certain unexpected events during your trip which includes medical expenses, personal accident, travel inconvenience and other supplementary benefits.*

*Subject to the terms, conditions, exclusions and benefits limits of the policy wording. For more information, please click on Policy Wording to read the terms and conditions.

This Policy is protected under the Policy owner’s Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your Policy is Automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact Allianz Insurance Singapore Pte. Ltd. (www.allianz.sg) or visit the GIA or SDIC websites (www.gia.org.sg or www.sdic.org.sg). 

Coverage is available to Singapore Airlines passengers who are Singapore Citizens or Permanent Residents of Singapore or Singapore Pass Holders and/or Work Permit Holders and their dependents residing in Singapore, and whose journey must start in Singapore.

Travel Insurance product can be added to your itinerary when making your flight booking on www.singaporeair.com.  Alternatively, you may purchase Travel Insurance via Manage Booking on www.singaporeair.com.

Yes, if your policy was purchased with a one-way booking, your coverage end date will be the scheduled return date for your trip, as shown on your travel documents (not exceeding 30 days from the departure date shown on your travel documents). Additionally, your policy will end on the earliest of: 

1. At 23:59 on the day you cancel your policy; or 
2. At 23:59 on the day you file a trip cancellation claim with us; 
3. At 23:59 on the day you end your trip, if you end your trip early; 
4. At 23:59 on the day you arrive at a medical facility for further care if you end your trip due to a medical reason; or 
5. At 23:59 on the 30th day of the trip. 

Yes, you will be able to purchase Travel Protect by Singapore Airlines. We will use the furthest destination as the final premium for your itinerary.

Coverage start and end dates:
Your policy's coverage effective date and coverage end date are shown on your Certificate of Insurance. Your policy is effective on the date and time you pay us the full premium. Cover is only provided for events that occur while your policy is in effect. Your policy ends on the coverage end date listed in your Certificate of Insurance. However, there are situations where your policy may end on a different date.

One-way bookings:

If your policy was purchased with a one-way booking, your coverage end date will be the scheduled return date for your trip, as shown on your travel documents (not exceeding 30 days from the departure date shown on your travel documents).

Additionally, your policy will end on the earliest of:

1. 11:59PM SST / SGT on the coverage end date listed on your Certificate of Insurance; 
2. the day you end your trip and arrive back to your primary residence, if you end your trip early; 
3. the day you arrive at a medical facility in Singapore for further care if you end your trip due to a medical reason;  
4. the date and time you cancel your policy; 
5. the day you make a trip cancellation claim with us.  

Automatic policy extensions:

If your return travel is delayed beyond the end of your policy due to a covered reason under this policy, we will extend your coverage period until the earliest of when you:

1. reach your final trip destination or your primary residence; 
2. decline to continue on to your final trip destination or primary residence once you are able; 
3. decline medical repatriation after your treating doctor and we confirm you are medically stable to travel; or 
4. arrive at a medical facility in Singapore for further care following a medical evacuation or medical repatriation. 

Yes, if you are a KrisFlyer member we will pay up to the maximum benefit listed in your Coverage Summary for your continuing medical treatment in Singapore. 

The following conditions apply: 
a. The illness, injury or medical condition must have occurred during your trip. 
b. The costs must be reasonable and customary costs incurred within 14 days of the date you return to Singapore. 
c. If you did not have treatment for the illness, injury or medical condition during your trip, you must seek treatment within 48 hours of the date and time you arrived back to Singapore or we will not pay . 
d. In all cases, for claims related to COVID-19, you must have received a positive COVID-19 test during your trip or we will not pay regardless of condition.

The Trip Cancellation and Trip Interruption benefits in your policy only cover the non-refundable portion of your air fare and other trip costs if you have to cancel, postpone or cut short your trip due to covered reasons. This includes serious sickness or death in your family that would prohibit you from continuing with your trip. Pre-existing medical conditions of family members are not covered. 

To learn more about this benefit, please view the full terms and conditions of your policy.

You may refer to the Policy Wording here for the terms and conditions.

Covid-19 related benefits vary depending on whether you are purchasing a return trip or a one-way trip.

Key benefits for Covid-19 coverage are:

• Up to SGD 1,000,000* for Emergency Medical/Dental Coverage for KrisFlyer members.
• Up to SGD 10,000 for Trip Cancellation and Trip Interruption Coverage.
• Up to SGD 1,500 for Travel Delay Coverage.

*Sub-limits apply to some benefits. All costs and expenses must be reasonable and customary costs. Terms, conditions, limits and exclusions apply as set out in the Policy Wording. Maximum benefits stated, including sub-limits, are per insured adult and the benefit limits are shared for dependent children unless expressly stated otherwise in this Policy Wording.

No, the policy does not cover quarantine in Singapore.

No. Travel Protect by Singapore Airlines will cover the necessary and reasonable medical costs incurred during the overseas trip, as a result of the passenger contracting Covid-19 during the overseas trip. If you are a KrisFlyer member we will pay up to the maximum benefit listed in your Coverage Summary for your continuing medical treatment in Singapore.

The following conditions apply:

• The illness, injury or medical condition must have occurred during your trip. 
• The costs must be reasonable and customary costs incurred within 14 days of the date you return to Singapore.  
• If you did not have treatment for the illness, injury or medical condition during your trip, you must seek treatment within 48 hours of the date and time you arrived back to Singapore or we will not pay.  
• In all cases, for claims related to COVID-19, you must have received a positive COVID-19 test during your trip or we will not pay regardless of condition.

The Covid-19 coverage will cease at the earlier of when the passenger returns to Singapore or 180 consecutive days after the passenger has commenced the overseas Trip. Trip is defined in Policy Definitions. Please review the Terms and Conditions carefully for a full description of the coverage.

If you would still like to receive a copy of your Insurance Confirmation for your records, please email us at sq_travelhelp@allianz.com with your request including your Full Name, Date of Purchase, Confirmation Number (if available), Travel Dates and Email Address. 

If you wish to make changes to your policy, please email us at sq_travelhelp@allianz.com.

Please note that changes to your policy will only be entertained if there were changes made to your Singapore Airlines flight booking.

Yes, cancellations are allowed 14 days after the receipt of your certificate of Insurance. No cancellation is allowed after the 14 days cooling period.

Please contact us via email at sq_travelhelp@allianz.com.

You, or someone acting on your behalf, must wherever possible contact us prior to treatment or hospitalisation. Failure to obtain our prior approval before any hospitalisation or treatment may result in your claim being declined. Please contact Allianz 24-hour Emergency Assistance Hotline at +65 6995 1111 if you need medical assistance while travelling. This service is provided by Allianz Assistance.

Please retain the original copies of your receipts to ensure a smoother claim process.

Claims may be submitted online at https://www.allianz-assistance.com.sg/claims.html.

Yes, you have to notify us of your claim no later than 30 days after the occurrence of the claimable event.

As a Singapore Airlines customer, your claim will be processed as a priority. Allianz endeavors to complete the claims review process within seven (7) working days upon receipt of all necessary documents.