Travel Insurance Customer Service & Claims
For non-travel insurance related matters, please contact Singapore Airlines.
Below are some useful contact details related to Travel Protect by Singapore Airlines:
24/7 Emergency Assistance Hotline
For 24/7 Emergency Assistance during your trip, please call +65 6995 1111.
For customer service
For insurance-related enquiries, or changes to your policy, please email Allianz Travel at sq_travelhelp@allianz.com or call Allianz Travel at +65 6245 4059 (Mon - Fri 9:30 - 17:30 Singapore Time).
For claims enquiries
For claims-related enquiries, please email sq_travelclaim@allianz.com or call Allianz Travel at +65 6327 2215.
How to file an insurance claim
Visit https://www.allianz-assistance.com.sg/claims.html to file a claim and check the relevant supporting documents required for your claim.
For Covid-19 related claims, please prepare the following documents:
Medical Expenses Incurred Overseas & Medical Evacuation & Repatriation / Out-of-country Covid-19 Diagnosis Quarantine Allowance
- Original medical bills and receipts
- Doctor’s memo / medical report / inpatient discharge summary
Reimbursement of Travel Cancellation / Travel Postponement / Travel Curtailment
- Booking confirmation / original invoice
- Letter of refund
- Medical report / memo from the doctor advising the fitness to travel
- Proof of relationship to insured
If You’re Looking to Enquire or Make a Claim For Disrupted Trips Due To Covid-19
Should you have any enquiry regarding claim for trip cancellations or curtailments due to Covid-19, please proceed to reach out to your respective airline or travel agency for any alternative options such as obtaining vouchers, opening ticket/booking postponements options or reimbursement etc.
We’ve outlined some examples of the process for Singapore Airlines as per below:
Customers with tickets purchased directly from Singapore Airlines are advised to submit all requests for Covid-19 related assistance using the form below to:
1. Retain the value of their ticket and extend their ticket validity
2. Change their travel plans
3. Submit other Covid-19 related queries (https://www.singaporeair.com/request.form)
If you cannot find any of alternative options like above, please reach out to us at sq_travelhelp@allianz.com for assistance.
Travel insurance
This policy is underwritten by Allianz Insurance Singapore Pte. Ltd., as the insurer and AWP Services Singapore Pte. Ltd. (operating under the consumer-facing branding of Allianz Travel) has been appointed by Allianz Insurance Singapore Pte. Ltd. to act as agent to arrange the policy and provide general advice and as service provider to provide other services on behalf of the insurer.
