Australia
Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. Buying Singapore Airlines Travel Insurance for your trip can offer cover for minor things, like a delayed suitcase*, or significant things, like an unexpected trip cancellation* or an overseas medical emergency*. We’ve partnered with emergency medical assistance provider, Allianz Global Assistance, to ensure you have the support and care you need. *Terms, conditions, limits and exclusions apply. Please refer to the Product Disclosure Statement for full details. The TMD is available here.
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Summary of benefits
The Singapore Airlines Travel Insurance offers these attractive benefits and features:
- 24/7 emergency assistance
If you need help while travelling, Australian based case managers are here for you 24/7, with registered nurses and doctors available. - Pre-existing medical condition cover
You may be eligible for pre-existing medical condition cover on Comprehensive, Multi-Trip and Domestic plans using the insurer's online medical assessment, which provides an instant outcome. - Simple claims process
If something happens while you are travelling, making a claim is simple with our online claims portal. You can make a claim online while you are still travelling or when you return.
Epidemics and pandemics
Always consult the Smartraveller website prior to any travel. Travel has changed dramatically since Covid-19 became a worldwide pandemic. This product has a general exclusion, with limited exceptions, against epidemics and pandemics. That means we do not cover claims that arise from, or are related to, an epidemic or pandemic.
However, Singapore Airlines Travel Insurance offers cover under selected benefits if, during your period of cover, you are positively diagnosed as suffering a sickness recognised as an epidemic or pandemic, such as Covid-19.
Refer to the Product Disclosure Statement to see which benefits offer cover in the event that you contract a sickness recognised as an epidemic or pandemic, and the terms, conditions, limits and exclusions that apply.
Make sure you stay up to date and comply with travel information for Covid-19 from the Department of Foreign Affairs and Trade (DFAT) Smartraveller website, World Health Organisation (WHO), and Department of Home Affairs.
If a Covid-19 border closure or mandatory quarantine period prevents you from travelling or requires you to shorten your journey while travelling, you may be entitled to cancel your policy and receive a partial or full premium refund; refer to the Product Disclosure Statement for terms and conditions.
In addition to visas, Covid-19 testing, and proof of vaccination requirements, many countries now have compulsory insurance and medical cover proof conditions. Prior to travelling, check with the nearest embassy, consulate or immigration department of your destination.
Plans
Depending on your age, where you are travelling to, the length of your trip, you may be offered one, two or three different plans. The below is only a summary.
| Plan | Benefits |
|---|---|
| Domestic | Our Domestic plan offers cover for a single trip within Australia. It is designed to cover personal liability, luggage, unexpected trip cancellation*, and more*. Plus, for an additional premium, you may be eligible to add Snow, Cruise and Adventure packs, increase item limits, and apply for pre-existing medical condition cover.* |
| Essentials | Our Essentials Plan offers budget-friendly cover for a single overseas trip. It is designed to cover overseas medical, hospital and dental expenses, personal liability, luggage, and unexpected trip cancellation*. |
| Comprehensive | Our Comprehensive Plan offers a high-level of cover for a single overseas trip. It is designed to cover overseas medical, hospital and dental expenses, personal liability, luggage, *unexpected trip cancellation, *and much more. Plus, for an additional premium, you may be eligible to add Snow, Cruise and Adventure packs, increase item limits, and apply for pre-existing medical condition cover.* |
| Multi-Trip | Our Multi-Trip Plan offers a high-level of cover for multiple trips within a 12-month period. Each individual trip can be up to 15, 30 or 45 days in duration. For overseas trips, it offers all the benefits of our Comprehensive Plan; and for domestic trips, it offers all the benefits of our Domestic Plan. Plus, for an additional premium, you may be eligible to add Snow, Cruise and Adventure packs, increase item limits, and apply for pre-existing medical condition cover.* |
*Terms, conditions, limits and exclusions apply. Please refer to the Product Disclosure Statement for full details. The TMD is available here.
Optional Cover
For an additional premium, you may be eligible to add one or more of the following optional covers to Comprehensive, Multi-Trip and Domestic plans*. These are summaries only.
| Optional Cover | Description |
|---|---|
| Snow Pack | Going to the snow? You may be eligible to add a Snow Pack that is designed to cover for sport activities including amateur skiing, snowboarding, sledding, tobogganing, or tubing. A Snow Pack covers overseas snow sport emergency assistance, loss or damage to equipment, and more*. |
| Cruise Pack | Going sea or ocean cruising? Add a Cruise Pack that is designed to cover for medical costs on board, ship to shore evacuation, pre-paid shore excursion cancellation, cabin confinement and more*. |
| Adventure Pack | Doing adventure activities? You may be eligible to add an Adventure Pack to your plan to be covered for a wide range of adventure activities including riding motorcycles, mopeds and scooters, quad biking, zip lining, river tubing, animal handling, and much more*. |
| Increased Item Limits Cover | Taking higher-value items? To increase the item limit for higher-value items, add Increased Item Limits Cover to your plan,so your item may be covered for a higher value, should it be stolen, lost or damaged*. |
*Terms, conditions, limits and exclusions apply. Please refer to the Product Disclosure Statement for full details. The TMD is available here.
Cover Types
Depending on the plan you choose, Singapore Airlines Travel Insurance will assign one of the following cover types to your plan so you can easily identify which benefit limits apply to you. These are summaries only. Terms, conditions, limits and exclusions apply; refer to the Product Disclosure Statement to learn more about our Cover Types.
| Single | Duo | Family |
|---|---|---|
| Covers you and your dependants named on the Certificate of Insurance who are aged under 25 years, not employed full-time and will be with you for 100% of your journey.* | Covers you and your travelling companion named on the Certificate of Insurance who is not a dependant and will be with you for at least 75% of your journey.* | Covers you, your spouse or partner, and your dependants named on the Certificate of Insurance who are aged under 25 years, not employed full-time and will be with you for 100% of your journey.* |
Travel Insurance Customer Service & Claims
24/7 emergency assistance
Call emergency services immediately if your condition is life threatening.
Call us as soon as you can on:
+61 7 3305 7499 (overseas)
1800 010 075 (within Australia)
Please note additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.
Customer support
If you have any questions or need to make changes to your travel insurance policy, you can:
- Email us at travelinsurance@allianz-assistance.com.au
- Call us on 1800 672 010
Weekdays 8.00am to 7.00pm AEST
Sat 8.00am to 5,00pm AEST
FAQ
For a list of frequently asked questions, please visit out FAQ page.
Claims
To make a new claim or to check the status of an existing claim, head to our claims portal.
Travel insurance
Singapore Airlines Limited 198903487R AR no. 1296533 arranges this insurance as authorised representative for AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance (AGA). AGA issues and manages travel insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). Terms, conditions, limits and exclusions apply. Singapore Airlines Limited, Allianz and AGA do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Therefore, you should consider whether the advice is appropriate for you. Before making a decision, please consider the Product Disclosure Statement. The Target Market Determination is available at www.allianzpartners.com.au/policies/. Singapore Airlines Limited and AGA receive a commission which is a percentage of the premium you pay for a policy - ask us for further details prior to purchasing.
