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If your email address is incorrect, your information may be exposed to another recipient. If your email address is correct yet unverified, you will not be able to receive certain KrisFlyer-related emails, such as KrisFlyer account statements. You will only be able to receive booking-related emails (e.g. booking confirmation) and other essential updates.

If both your mobile number and email address are not verified, you may be unable to proceed with flight bookings, including redemption bookings.

You may verify your contact details on singaporeair.com.

1. Log in to your KrisFlyer account on singaporeair.com

2. Go to "Account Summary”

3. You will be prompted by a banner to verify your contact details and are required to enter a One-Time Password (OTP) sent to your mobile number or email address

4. When the OTP is successfully entered, your contact will be considered verified

Both your mobile number and email address need to be verified.

If you require assistance, please contact KrisFlyer Membership Services to update your contact information.

Frequently asked questions

KrisFlyer contact details verification

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Frequently asked questions

KrisFlyer contact details verification

Why do I need to verify my KrisFlyer account contact details?

What contact details do I need to verify?

What happens if I don’t verify my contact details?

How do I verify my contact details?

I had entered my contact details previously, why is it not verified?

Will I need to verify my contact details again in the future?

Still need help?

Contact us

Self service forms