KrisFlyer account login
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To log in using your email address, ensure that the email address registered with your KrisFlyer account is up to date, and is not shared with another KrisFlyer account. No prior indication of login preference is necessary.
To check or update your email address,
1. Log in to your KrisFlyer account
2. Go to “Profile” > "Personal details"
3. View or edit your email address
To log in using your email address, KrisFlyer accounts that share a common email address will be required to update the email addresses such that each account has its own unique email address. Alternatively, you may continue to use your 10-digit KrisFlyer membership number to log in.
Yes, you can use your 10-digit KrisFlyer membership number to log in to your KrisFlyer account.
Singapore Airlines is committed to providing our customers with a high level of online security when they visit and transact on singaporeair.com. The change from a numeric PIN to a password was introduced as part of our ongoing efforts to enhance online security for the benefit of our members.
To log in to your KrisFlyer account on Flyscoot.com or the Scoot Mobile App, use the "Reset password" link here to change your numeric PIN to a password.
Two-factor authentication (2FA) will be triggered to enhance the security of your KrisFlyer account. If the mobile number or email address registered with your KrisFlyer account is not up to date, please contact KrisFlyer Membership Services to update your contact information.
The password must contain 8 to 16 alphanumeric characters and include a combination of:
• Numbers (0-9)
• Uppercase and lowercase letters (A-Z and a-z)
As we will send you a two-factor authentication (2FA) SMS / email to your registered mobile number or email address to enhance the security of your KrisFlyer account, please ensure that the mobile number and email address in your KrisFlyer account are up to date.
1. Log in to your KrisFlyer account
2. Go to “Profile” > "Personal details"
3. Update your mobile number and email address
1. Go to singaporeair.com or the SingaporeAir mobile app and click on “Log in”
2. Click on “Reset password”
3. Enter the email address registered to your KrisFlyer account under “Reset your password”
4. A link to reset your password will be sent to you
Two-factor authentication (2FA) will be triggered to enhance the security of your KrisFlyer account. If the mobile number or email address registered with your KrisFlyer account is not up to date, please contact KrisFlyer Membership Services to update your contact information.
1. Log in to your KrisFlyer account
2. Go to "Profile" > "Security"
3. Enter your current password and new password to update
1. Go to singaporeair.com or the SingaporeAir mobile app and click on “Log in”
2. Click on “Reset password”
3. Enter the email address registered to your KrisFlyer account under “Reset your password”
4. A link to reset your password will be sent to you
Two-factor authentication (2FA) will be triggered to enhance the security of your KrisFlyer account. If the mobile number or email address registered with your KrisFlyer account is not up to date, please contact KrisFlyer Membership Services to update your contact information.
If you tried logging in three times and were unsuccessful, your KrisFlyer account will be locked for security reasons. To unlock your account, you will need to reset your password.
To reset your password,
1. Go to singaporeair.com or the SingaporeAir mobile app and click on “Log in”
2. Click on “Reset password”
3. Enter the email address registered to your KrisFlyer account under “Reset your password”
4. A link to reset your password will be sent to you
Alternatively, you may contact KrisFlyer Membership Services for assistance or wait 24 hours before trying again.
You may need to update the email address registered with your KrisFlyer account.
To check or update your email address,
1. Log in to your KrisFlyer account
2. Go to “Profile” > "Personal details"
3. View or edit your email address
As your KrisFlyer account contact details are used to verify transactions, keep your KrisFlyer account secure, and receive important updates, it is important to ensure that both your mobile number and email address are up to date.