Reset Your Password

Enter One-Time Password (OTP)

We're unable to send you an OTP via SMS right now. You can choose to receive the OTP via e-mail instead.

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Enter One-Time Password (OTP)

We're unable to send you an OTP via SMS right now. You can choose to receive the OTP via e-mail instead.

An e-mail with your OTP has been sent to you.

We've sent an OTP to your e-mail address
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Resend OTP

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The OTP you've entered is incorrect.Please try again. 

Contact us to update your profile

As you don't have a valid mobile number nor valid email address registered with us to receive key notifications and sensitive information, please contact KrisFlyer Membership Services to update your contact details.

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Reset your Password

Enter your KrisFlyer number / email address to reset your password.

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You are not registered as a KrisFlyer member

You have a Singapore Airlines Registered customer account instead of a KrisFlyer membership. Would you like to sign up for KrisFlyer to be able to redeem for flights?

Personal information collected

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- Required Items: Name / Email address / Date of birth / Password / Preferred country of departure

Purpose of collection and use of personal information

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- Provision of the information is required to complete the enrolment for the Registered Customer account.

Terms of retention

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- SIA will retain Customer Data for as long as it is necessary to fulfil the purpose for which it was collected, the legal or business purposes of SIA, or as required by relevant laws. The data will be removed after the fulfilment of these purposes.

Secure your KrisFlyer account with a password

ONE-TIME PASSWORD REQUIRED

We are unable to process your request due to a technical problem. We apologise for any inconvenience caused.

As part of our ongoing efforts to safeguard your account, you must replace your numeric PIN with a complex password. You will not be able to access your account if you do not create a password.

Start by authenticating your identity with a one-time password (OTP) sent to your registered mobile number or email.

1OTP VERIFICATION 2Create Password 3Success

Enter One-Time Password (OTP)

We're unable to send you an OTP via SMS right now. You can choose to receive the OTP via e-mail instead.

An SMS with your OTP has been sent to you.

sms

We've sent an OTP to your mobile number

Resend OTP

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The OTP you've entered is incorrect.Please try again.

Request another OTP in

Opt to send OTP by e-mail instead

Need to update your contact details? Call KrisFlyer Membership Services.

1OTP VERIFICATION 2Create Password 3Success

Enter One-Time Password (OTP)

We're unable to send you an OTP via Email right now. You can choose to receive the OTP via mobile instead.

An e-mail with your OTP has been sent to you.

email

We've sent an OTP to your e-mail address
@

Resend OTP

clear clear

The OTP you've entered is incorrect.Please try again.

Request another OTP in

Opt to send OTP by text message instead.

Need to update your contact details? Call KrisFlyer Membership Services.

1OTP VERIFICATION 2Create Password 3Success

Create your password

We are unable to process your request due to a technical problem. We apologise for any inconvenience caused.

Enter password

Confirm password

Your password needs to be 8 to 16 characters long, and must contain an uppercase character (A-Z), a lowercase character (a-z), and a number(0-9).

1OTP VERIFICATION 2Create Password 3Success

Password created

Remember to use your new password to access your KrisFlyer account in future.

Your 6-digit PIN will now be your phone PIN, which you can use to verify your identity when you call KrisFlyer Membership Services.

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You will not be able to access your KrisFlyer account if you do not create password.

Update your contact details

You do not have a mobile number or email address registered with us.

As part of our ongoing efforts to safeguard your account, you must replace your numeric PIN with a complex password.

To do so, please call KrisFlyer Membership Services to update your profile with contact details for two-factor authentication (2FA) verification.

Reset your Password

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