If your checked baggage arrived damaged, immediately make a report at the airport.
If you have arrived at your last destination operated by Singapore Airlines within the last 72 hours, please lodge a report here.
If you have arrived at your last destination operated by Singapore Airlines after 72 hours, please lodge a report using the webform here, within 7 days of your flight arrival.
Please note our liability for damaged baggage is based on our Conditions of Carriage and/or the Warsaw or Montreal Conventions, unless a higher value has been declared in advance, our liability remains limited.
We are also not responsible for baggage damage due to normal wear and tear, which includes:
- Cuts, scratches, scuffs, dents and marks;
- Damage to or loss of protruding parts, including straps, pockets, pull handles, hangar hooks, wheels, external locks, security straps, or zipper tabs;
- Damage due to improper or overpacking;
- Baggage accepted under the conditions of the Limited Release Tag - including items retrieved or confiscated by airport authorities or security personnel.
Please do not include valuables, important documents or money in your checked baggage. Your fragile or perishable items should not be carried in checked baggage as well.
