Travel Insurance Customer Service & Claims

24/7 Emergency Assistance Hotline
For 24/7 Emergency Assistance during your trip, please call +603-2161 0557.

For customer service
For insurance-related enquiries, or changes to your policy, please email Travel Protect by Singapore Airlines at sq_travelhelp@allianz.com or call Travel Protect by Singapore Airlines at +603-2161 0557 from Monday to Friday, 9.00am - 5.30pm (Malaysia Time).

For claims enquiries
For claims-related enquiries, please email sq_travelhelp@allianz.com or call Travel Protect by Singapore Airlines at +603-2161 0557.

How to file an insurance claim
To file a claim, please email your documents to sq_travelclaim@allianz.com. If you have any questions, please call Travel Protect by Singapore Airlines at +603-2161 0557. Our agents will be happy to assist you with the process.

Download your claims checklist here.

For Covid-19 related claims, please prepare the following documents:

Medical Expenses Incurred Overseas & Medical Evacuation & Repatriation / Out-of-country Covid-19 Diagnosis Quarantine Allowance

• Original medical bills and receipts
• Doctor’s memo / medical report / inpatient discharge summary

Reimbursement of Travel Cancellation / Travel Postponement / Travel Curtailment

• Booking confirmation / original invoice
• Letter of refund
• Medical report / memo from the doctor advising the fitness to travel
• Proof of relationship to insured

If You’re Looking to Enquire or Make a Claim For Disrupted Trips Due To Covid-19
Should you have any enquiry regarding claim for trip cancellations or curtailments due to Covid-19, please proceed to reach out to your respective airline or travel agency for any alternative options such as obtaining vouchers, opening ticket/booking postponements options or reimbursement etc.

We’ve outlined some examples of the process for Singapore Airlines as per below:
Customers with tickets purchased directly from Singapore Airlines are advised to submit all requests for Covid-19 related assistance using the form below to:

1. Retain the value of their ticket and extend their ticket validity
2. Change their travel plans
3. Submit other Covid-19 related queries (https://www.singaporeair.com/request.form)

If you cannot find any of alternative options like above, please reach out to us at +603-2161 0557 for assistance.