Get help

We’re here to get you the support you need. Whether you need to resolve an issue, arrange for special assistance, or ask a question, use this support form and we’ll get back to you as soon as we can. For urgent help, contact Singapore Airlines. PPS Club members can request for a PPS Connect callback via the SingaporeAir mobile app or by sending an SMS message “PPS <space> <PPS Club membership number>” to +6591848888.

What do you need help with?

Choose the topic that best describes your issue.

Your booking

Changes and refunds

Including appeals due to special circumstances

Flight disruption statement

Request for documentary proof

Baggage

Allowance and restrictions

Concerns you might have before your flight: allowances, restrictions, and oversized items.

Delayed

Checked baggage did not turn up at your destination

Damaged or missing items

Checked baggage is damaged or arrived with some of its contents missing

Flying with us

Seats

Options, privileges, and associated fees.

Special assistance

Unaccompanied minors, mobility assistance, personal medical equipment.

Travelling with pets

Flying with a domesticated animal, service dog, or emotional support dog.

Entertainment and amenities

KrisWorld, WiFi, Lounge.

General

PPS Club/KrisFlyer

Your account and membership

Trip add-ons

Insurance, hotels

Everything else

All other enquiries, including requests for Kosher or Non-Strict Nut Free Special Meals.

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If you don’t need help but would like to share suggestions on how we can do better, send us feedback.