Aide et FAQ
HighFlyer
No, they cannot.
No. However, for tickets that are not issued with points for partial payment, the individual traveller may upgrade to a higher cabin class using his or her own KrisFlyer miles.
Yes, HighFlyer points can be used to offset the airport tax component of the ticket.
Le nombre minimum de points Highflyer à utiliser est de 1 050 par transaction
No further redemption upgrades using personal KrisFlyer miles is allowed.
No. Reissuance has to be performed by HighFlyer Support.
Yes, HighFlyer points can be refunded.
No, residual points will not be refunded for reissuance from a higher fare to a lower fare.
The HighFlyer points will be forfeited if they have expired at the point of refund.
Yes, they can be used to pay for any additional collection.
If there are sufficient points in the company’s HighFlyer account and if the travelling passenger is a registered Corporate Traveller with a KrisFlyer account associated to the Corporate Traveller profile, the Corporate Travel Manager may select “Pay with HighFlyer Points” when making payment.
The Corporate Travel Manager can use the slider on the payments page to determine how many points to redeem to offset the price of the ticket(s). The balance has to be paid for using one of the available payment methods.
For the Assistant Corporate Travel Manager to make any redemption transaction, the “Use HighFlyer points” box must be checked in the Assistant Corporate Travel Manager’s Traveller profile. The Corporate Travel Manager may assign this access to the Assistant Corporate Travel Manager through the online platform.
No, this is not possible.
The Corporate Travel Manager may only submit a retroactive claim request by logging in to the online corporate booking platform under “Points” tab.
The system will validate the information provided and proceed to accept, reject, or to place the request on hold for Singapore Airlines to verify. This process usually takes between 4 to 6 weeks.
