HighFlyer
Please find all the benefits of HighFlyer programme here.
The HighFlyer business travel programme is meant for registered businesses of all sizes and consists of four tiers: HighFlyer, HighFlyer Silver, HighFlyer Gold, HighFlyer Platinum.
Businesses that engage travel management companies or travel agents to book their corporate flights can sign up without changing their existing arrangements. Simply send us their contact details after your successful enrolment into the programme, and we will notify them of the next steps when making your HighFlyer booking.
Travel agencies can sign up for HighFlyer only if they intend to book flights for their own corporate travel, and not on behalf of their clients.
Yes, HighFlyer members in the Silver, Gold, and Platinum tiers will enjoy discounted corporate fares. The higher your membership tier, the lower your fares will be.
HighFlyer Silver requires a minimum nett flown expenditure of USD 25,000; HighFlyer Gold requires a minimum nett flown expenditure of USD 200,000; and HighFlyer Platinum is by invitation only.
Please register for the programme and a member of our staff will evaluate your company's eligibility prior to discussing the upfront discounts we will be able to offer.
After your enrolment into the programme, a member of our staff will explain the HighFlyer milestone reward benefits to you as part of the contracting process.
HighFlyer Platinum is by invitation only. Please register for the programme and a member of our staff will evaluate your company’s eligibility to be offered HighFlyer Platinum.
No action is required from you. You will be automatically eligible for all of the new benefits and rewards under the entry HighFlyer tier. You may continue to use your existing online corporate portal credentials to access your HighFlyer account.
- Singapore Airlines will continue to uphold the benefits offered under your current agreement as a CTP member until its expiry.
Prior to the expiry of your CTP contract, we will reach out to move you into HighFlyer, where you will continue to enjoy upfront discounts and additional HighFlyer programme benefits such as points accrual and redemption, and milestone rewards.
You can register your company here.
You will be notified by email upon successful enrolment into HighFlyer.
The Corporate Travel Manager can add Corporate Travellers under the “Travellers” tab in the online booking platform.
HighFlyer has a maximum number of 30 Corporate Travellers. This limitation does not apply to HighFlyer Silver and above.
Every new HighFlyer account is given 1 month to populate the initial list of Corporate Travellers. Thereafter, the Corporate Travel Manager can only make up to 5 changes every month. These 5 changes only apply to the addition and deletion of Corporate Travellers from the list, excluding changes to details of registered Corporate Travellers.
These limitations do not apply to HighFlyer Silver and above.
For HighFlyer, an employee must be a KrisFlyer member to be registered as a Corporate Traveller. This requirement does not apply to HighFlyer Silver and above.
No. Each corporate traveller can only be associated with 1 corporate account.
The Corporate Travel Manager can contact us with the new Corporate Traveller details. Addition of the new Corporate Travellers is subject to Singapore Airlines’ approval.
Bookings can be made via the online corporate booking platform.
You can also book through Singapore Airlines’ appointed travel agents by first getting in touch with us to set this up.
To make bookings directly with Scoot, login via https://makeabooking.flyscoot.com/portal/highflyerlogin.
Please email us with the name of your travel agency, and a Singapore Airlines staff will get in touch with you.
All available payment methods are reflected on the Singapore Airlines online booking portal, and includes credit or debit cards, PayPal, and Alipay. You can also use your HighFlyer points to offset the cost of your ticket.
If the booking is made via Singapore Airlines’ online corporate booking platform, you do not have to provide any further details. When entering the passenger’s details, the various fields will be automatically populated based on the registered Corporate Traveller's details.
However, if the booking is made via our reservation offices or travel agents, your corporate ID and the KrisFlyer membership number (if applicable) of the Corporate Traveller must be provided to the agent to be included in the booking. If you would like to make your bookings through a travel agent, please get in touch with us first to set this up.
The points accrued is based on the sum of base fare and carrier-imposed surcharges in SGD, excluding airport taxes and government surcharges. The sum is multiplied by an accrual rate, which varies according to the HighFlyer membership tier.
Currently, for every SGD 1 spent on the net air fare and carrier-imposed surcharges on eligible booking classes, the company will earn 5 HighFlyer points. For HighFlyer Gold and Platinum members, every SGD 1 spent will earn 6 HighFlyer points.
Yes, the traveller may choose to accrue the miles to a non-KrisFlyer account. However, the other airline’s frequent flyer account has to be linked to the KrisFlyer account via the traveller’s KrisFlyer profile.
If your HighFlyer account is registered in Singapore or New Zealand, non KrisFlyer Corporate Travellers will not be considered for HighFlyer point accrual.
For HighFlyer accounts registered in all other countries, non KrisFlyer Corporate Travellers can accrue 50% of HighFlyer points.
The HighFlyer points will be credited within 2 weeks after each flight.
HighFlyer points are valid for 36 months after the month of accrual.
The HighFlyer account may earn HighFlyer points on all publicly available non-discounted fares on Singapore Airlines.
However, Economy Class Value bookings (Q, N) will only accrue at 50%. Group bookings (G), Economy Class Lite bookings (V, K), as well as First, Business, and Economy Class redemption bookings (I, O, X) do not qualify for accruals.
Accruals are not allowed on codeshare flights (e.g. SQ 4-digit flight number operated by another airline).
Travel agents will not be able to perform any transactions using HighFlyer points.
HighFlyer points can be mixed with cash for payment when making a booking. Only the Corporate Travel Manager and the Assistant Corporate Travel Manager assigned with the appropriate access may use HighFlyer points to offset ticket price.
If there are sufficient HighFlyer points in the account, the entire value of the ticket can be paid for using HighFlyer points, including airport taxes and government surcharges.
For other available redemption options, login to the online corporate booking platform and refer to "Points" to view our entire redemption catalogue.
No, they cannot.
No, they cannot.
No. However, for tickets that are not issued with points for partial payment, the individual traveller may upgrade to a higher cabin class using his or her own KrisFlyer miles.
Yes, HighFlyer points can be used to offset the airport tax component of the ticket.
No further redemption upgrades using personal KrisFlyer miles is allowed.
No. Reissuance has to be performed by HighFlyer Support.
Yes, HighFlyer points can be refunded.
The HighFlyer points will be forfeited if they have expired at the point of refund.
Yes, they can be used to pay for any additional collection.
If there are sufficient points in the company’s HighFlyer account and if the travelling passenger is a registered Corporate Traveller with a KrisFlyer account associated to the Corporate Traveller profile, the Corporate Travel Manager may select “Pay with HighFlyer Points” when making payment.
The Corporate Travel Manager can use the slider on the payments page to determine how many points to redeem to offset the price of the ticket(s). The balance has to be paid for using one of the available payment methods.
For the Assistant Corporate Travel Manager to make any redemption transaction, the “Use HighFlyer points” box must be checked in the Assistant Corporate Travel Manager’s Traveller profile. The Corporate Travel Manager may assign this access to the Assistant Corporate Travel Manager through the online platform.
No, this is not possible.
The Corporate Travel Manager may only submit a retroactive claim request by logging in to the online corporate booking platform under “Points” tab.
The system will validate the information provided and proceed to accept, reject, or to place the request on hold for Singapore Airlines to verify. This process usually takes between 4 to 6 weeks.
Please email us at highflyer_support@singaporeair.com.sg.
Support is only provided during from 8am to 6pm (Singapore local time), Monday to Friday (including Public Holidays). All email inquiries will be responded to within 3 working days.