Home Frequently asked questions Cancellations and refunds

Frequently asked questions

Topics

Cancellations and refunds

Baggage Cancellations and refunds Bookings Booking online Secure My Fare Visas and immigration Booking alerts Waitlist redemption bookings Payments Payment methods Credit card service fee Fuel and insurance surcharges Mix KrisFlyer miles and cash Meals / Seats Meal selection Seat selection Onboard experience Wi-Fi Safety regulations Check-in Auto check-in Checking in SIA - Scoot codeshare flights Young travellers Travelling with young children Unaccompanied minors Student Accounts and security Registered Customer account Two-factor authentication (2FA) KrisFlyer contact details verification KrisFlyer account login PPS Club PPS Club PPS changes KrisFlyer: Rewards programme KrisFlyer KrisFlyer for families Digital KrisFlyer membership card KrisFlyer Milestone Rewards KrisFlyer miles: Earn and redeem Earning and redeeming KrisFlyer miles Waitlist redemption bookings HighFlyer: Business travel programme

Baggage

Cancellations and refunds

Bookings

Booking online

Secure My Fare

Visas and immigration

Booking alerts

Waitlist redemption bookings

Payments

Payment methods

Credit card service fee

Fuel and insurance surcharges

Mix KrisFlyer miles and cash

Meals / Seats

Meal selection

Seat selection

Onboard experience

Wi-Fi

Safety regulations

Check-in

Auto check-in

Checking in

SIA - Scoot codeshare flights

Young travellers

Travelling with young children

Unaccompanied minors

Student

Accounts and security

Registered Customer account

Two-factor authentication (2FA)

KrisFlyer contact details verification

KrisFlyer account login

PPS Club

PPS Club

PPS changes

KrisFlyer: Rewards programme

KrisFlyer

KrisFlyer for families

Digital KrisFlyer membership card

KrisFlyer Milestone Rewards

KrisFlyer miles: Earn and redeem

Earning and redeeming KrisFlyer miles

Waitlist redemption bookings

HighFlyer: Business travel programme

Cancellations and refunds

Open all

No, only bookings made on singaporeair.com or from a Singapore Airlines office can be cancelled online. To cancel a booking you’ve made with a travel agent, get in touch with them directly.

Yes, you can cancel your remaining flights by entering your Booking Reference number in the ‘Manage Booking’ section of our website. This is subject to the fare conditions of your ticket.

Yes you can, subject to the fare conditions of your ticket. However, your cancellation will apply to your whole itinerary and for all passengers in your booking.

If you’ve purchased a ticket on a refundable fare, you can request for a full refund on our website. However, cancellation/refund fees may apply. If you cancel a non-refundable ticket, only the taxes will be refunded.

Simply:

enter your Booking Reference in the ‘Manage Booking’ section;
click on the ‘Cancel booking’ link; and
be guided through a few easy steps.

If you’ve purchased a ticket for a flight to or from the USA, you may cancel your ticket without penalty within 24 hours of your booking - as long as that reservation is made one week or more before your flight departs. Contact Singapore Airlines to cancel your ticket to ensure that you get a full refund.

Cancellation/refund fees are imposed for certain tickets based on their fare conditions.

If you purchased your ticket in Italy, please refer to our General Conditions of Carriage for the Italian market.

If you purchased your ticket elsewhere, please refer to our General Conditions of Carriage for other markets.

Refunds may take up to 6 weeks to be credited back to your original mode of payment, depending on your bank’s processing time. Within these 6 weeks, please check with your bank on the refund status. If you still have not been refunded after 6 weeks, please contact us.

Unfortunately, you cannot cancel just one segment of your flight. You can only cancel the full flight, including all connecting flights.

Instead, you can create a new booking. After completing your new booking, you can request a refund for your original booking, subject to its fare conditions.

Unfortunately, since the booking has already been cancelled, this is not possible. Please create a new booking instead.

Yes, you may request for a refund using our Assistance Request Form.

If the award ticket allows a refund, KrisFlyer miles of completely unused award tickets or upgrade awards may be redeposited for a fee provided the KrisFlyer miles and the ticket are valid at the time of redepositing. Any taxes will be refunded.

KrisFlyer miles cannot be refunded for partially used award tickets and upgrade awards."If you redeemed a ticket that allows a refund, a cancellation fee will be charged to refund the cost of the flight segment that has not been flown, including taxes on it. For a non-refundable ticket, only the taxes on the flight segment that has not been flown will be refunded.

Still need help?

Contact us

Self service forms