Frequently asked questions

No, travel insurance does not provide cover for changing your mind about travelling.

No, travel insurance does not cover flight cancellation by the carrier, including in the event of a strike. Only flight ticket cancellations made by you, as a result of a covered reason, are considered under your travel insurance.
To obtain a refund for a cancelled flight, we suggest you to contact the airline customer service directly.

Yes, if you miss your flight due to a delay from a travel carrier (such as a flight, train, or bus) or local public transport, you are eligible for reimbursement for additional transport expenses incurred to either reach your destination or return home.
To view the full list of covered events, please refer to policy Terms & Conditions.

If your baggage is lost, damaged, or stolen while you are on your trip, you will be reimbursed for the cost to repair or to replace it. You can view the detailed conditions and exclusions in the policy Terms & Conditions

All decisions about your repatriation must be made by medical professionals. If you become seriously ill or injured or develop a medical condition, you or someone on your behalf must contact our Allianz medical assistance service, and we must make all transport arrangements in advance. If we did not authorise nor arrange the transport, we will only pay up to what we would have paid if we had made the arrangements and will not be responsible for any transport arrangements that we did not authorise or arrange.
 
Please be aware that:
 - A sprain or a cold will not be sufficient to justify medical evacuation or repatriation.
 - Transport will only be possible if your condition is stable and/or if you are medically able to be transported.

Yes, there are exclusions in travel insurance policies. These are specific situations or circumstances where the insurance cover does not apply. Some common exclusions may include high-risk activities such as extreme sports, acts of war or terrorism. The list of general exclusions and exclusions specific to each cover are all featured in the policy Terms & Conditions.

The quickest and easiest way to file a claim is to visit the website at www.allianz-protection.com. To get started, you'll need your email address or policy number, as well as your departure date or policy purchase date. You can also contact us at claims.awpeurope@allianz.com. You can also download Allyz, your one-stop travel companion, to access your benefits on the go, connect with 24/7 assistance and file claims quickly. Documentation to support your claim is required before we can review your claim. Once you have submitted your claim, you will receive a confirmation email.

For the quickest service, check the status of your claim online at www.allianz-protection.com or directly in Allyz.

The insurance policy number is shown in the confirmation e-mail you have received and in the certificate of insurance provided to you after purchasing your insurance.

Supporting documentation enables us to verify your claim, and it is required in order for us to start the assessment process. The documentation required depends on your claim type and reason. It may include receipts, communications and invoices from your travel suppliers, medical certificates, police reports, photos, etc. 

Some common reasons for claim denials are for example:
 -         Your claim reason does not meet the requirements stated in the policy
 -         Your claim reason is listed under "General Exclusions" in the policy
 It's important to read the policy Terms & Conditions before you travel or make a claim to understand what is and is not covered.