Frequently asked questions

For all policies, cancellation coverage begins on the date your policy is issued. Coverage for all other sections begins when you leave your home or place of departure to start your trip and ends when you return home or until the end of the period of insurance shown as the return date on the policy certificate, whichever is sooner.

We offer comprehensive travel insurance coverage with outstanding benefits and features. Please click here to go through our summary of benefits.

Key benefits for Covid-19 coverage are:

• Up to EUR 300 000 for Overseas Medical Expenses & Emergency Evacuation
• Up to EUR 5000 for Trip Cancellation due to contraction of Covid-19

Singapore Airlines passengers who are residents of Italy will be able to purchase this policy.

The policy can be purchased along with the flight ticket through the Singapore Airlines website. Passengers can also purchase it for confirmed flight itineraries via the Manage Booking section on the Singapore Airlines website.

The policy can be purchased along with the flight ticket through the Singapore Airlines website. Passengers can also purchase it for confirmed flight itineraries via the Manage Booking section on the Singapore Airlines website.

The person buying this insurance must be 18 years of age or over at the date of buying this policy. The cover is provided for residents of Italy only.

To claim, please visit the website www.allianz-protection.com. This will lead you to our online claims notification service where you can complete an online claim form. Alternatively, please phone +3902124128876 or email to claims.awpeurope@allianz.com to request and ask for a claim form.

Your Policy Wordings are available on this website and also attached within the confirmation email you received from Allianz Travel.

If you did not receive your confirmation email, you should contact our customer services team by calling +3902124128876 from Monday to Friday between 9.00 and 18.00 (EET) or email contract.awpeurope@allianz.com.

Please do not forget to contact us to make the corresponding changes to your travel insurance policy. You should contact our customer services team by calling +3902124128876 from Monday to Friday between 9.00 and 18.00 (EET) or email contract.awpeurope@allianz.com.

Can I cancel my Singapore Airlines Travel Insurance by Allianz Travel and receive a refund?

You may cancel your policy with to us within 14 days of purchasing, provided that no claim has arisen, and your travel has not commenced. Allianz Travel will cancel the policy and give you a full refund of premium.

After 14 days, we will not refund any part of the premium. You can send us an email at contract.awpeurope@allianz.com or telephone customer services at +3902124128876 from Monday to Friday between 9.00 to 18.00 (EET).