Help and FAQs
Seat Selection
When making your booking with Singapore Airlines, you will have the option to select your seats in advance. Depending on the class of travel, the fare type you choose and your membership tier, you may be required to pay an advance seat selection fee.
If you choose not to select your seats in advance, you may enjoy complimentary seat selection from remaining available seats once online check-in is open, 48 hours before your flight departs.
Passengers in Suites, First Class, and Business Class will enjoy complimentary seat selection at all times. Passengers in Premium Economy Class will enjoy complimentary standard seat selection, and may pay a fee to select Extra Legroom Seats.
The Economy Flexi fare type entitles passengers to complimentary seat selection in Economy Standard and Forward Zone Seats from time of booking. The Economy Standard fare (and Economy Value fare if booked on flights departing after 1 Apr 2024) allows passengers to select Economy Standard Seats in advance for free, while passengers who choose the Economy Lite (or Value fare type if departing on or before 31 Mar 2024) can select Standard, Forward Zone, or Extra Legroom Seats in advance for a small fee
If you are a PPS Club, KrisFlyer Elite Gold or KrisFlyer Elite Silver member, you can select seats from certain categories in advance for free, in accordance with your membership tier, regardless of the fare type you choose. For more details, please clickhere.
Passengers with children and/or infants in the same booking may select Standard Seats in advance for free. Passengers with infants are entitled to free selection of bassinet seats as long as these are available.
*Applicable only to flights operated by Singapore Airlines
Advance seat selection is dependent on the fare type you choose, and for each segment of your trip.
Advance seat selection fees will vary depending on the seat type selected and the flight. For the fee list, please click here
There are three ways you can purchase a seat selection in advance:
- During the booking process - The cost of your seat selection as applicable will be added to your total fare in your booking summary.
- In the 'Manage Booking' section on singaporeair.com - Enter your booking reference number and last name, and make your selections and payment.
- Get in touch with a Singapore Airlines ticketing office closest to you. Find one here.
In compliance with the flight safety guidelines of the Civil Aviation Authority of Singapore, passengers sitting in seats next to the emergency exit doors must:
- Be willing and able to assist in the unlikely event of an emergency;
- Be at least 15 years of age on the date of the first flight;
- Be fully able-bodied and have sufficient physical dexterity, strength and mobility to open, operate and pass through the emergency exit doors without assistance and without impeding others;
- Be able to follow written and/or verbal safety instructions and/or other instructions from cabin crew in English;
- Be in good health at the time of check-in, boarding, and during the flight;
- Not be pregnant;
- Not be a person who appears incapable of operating or assisting with the operation of the emergency exit, which may include an elderly or frail person;
- Not be a passenger with restricted mobility, which shall include persons with a physical or intellectual disability, persons who are using wheelchair or other assistive devices, and persons who are impaired due to any other cause as they may endanger themselves or others in the event of an emergency;
- Not have an amputated or prosthetic limb;
- Not travelling with or be directly responsible for the caring of children under the age of 15 years, infants, elderly, passengers with restricted mobility, persons who require safety assistance for emergency evacuation, a guide dog, or any other assistance animal;
- Not be a deportee or a prisoner in custody;
- Not under the influence of any intoxicating substance at check-in, boarding, and during the flight;
- Not require an extension seat belt; and
- Not use the Inflight Entertainment System during aircraft taxi, take-off or landing.
Passengers who select an Emergency Exit Row seat and do not meet any of these criteria at the time of check-in, boarding or during the flight, may be re-assigned to another seat with no refunds.
No, paid seat selections are not refundable.
Due to operational reasons, we may have to deploy other aircraft types in order to keep to the flight schedule. We will do our best to allocate you a similar seat. If you have paid for the seat selection, we will refund you in case we are not able to offer you the selected seat.
Due to operational reasons, we may have to deploy other aircraft types in order to keep to the flight schedule. We will do our best to allocate you a similar seat in the same zone. If you have paid for the seat selection, we will refund you in case we are not able to offer you the selected seat.
If you are a PPS Club, KrisFlyer Elite Gold or KrisFlyer Elite Silver member, you can select seats from certain categories in advance for free, in accordance with your membership tier, regardless of the fare type you choose. For more details, please click here.
In addition, you may enjoy discounts on advance seat selection.
If you are a PPS Club member or Solitaire PPS Club supplementary cardholder, your travel companions on the same booking are entitled to 15% off Extra Legroom seats.
If you are a KrisFlyer Elite Gold member, you can enjoy 15% off Extra Legroom seats. Your travel companions on the same booking are entitled to 10% off advance seat selection.
If you are a KrisFlyer Elite Silver member, you can enjoy 10% off Extra Legroom seats and Forward Zone seats.
All other KrisFlyer members can enjoy 5% off advance seat selection.
If you are a PPS Club member or a KrisFlyer Elite Gold member, your companions will also enjoy discounted advance seat selection and pre-purchased additional baggage, but to a lesser extent. To ensure your companions enjoy these discounts, please make sure that they are traveling under the same booking.
Yes, they are. For Business and First Class, advance seat selection is complimentary today.
No, the seat selections made in advance are non-refundable.
Yes, the selected seat will be yours even if your membership expires before the day of departure, as long as you do not make any changes to your seat or booking.