For your Singapore Airlines operated flight, you can manage your booking on Singapore Airlines website or SingaporeAir mobile app. This includes selecting seats, meals and changing your booking.   

For your Scoot-operated flight, you can select seats and meals on flyscoot.com, with the Scoot booking reference found on your e-ticket.  

For other services required, please contact each airline’s respective contact centre:

• Singapore Airlines contact centre
• Scoot support centre

Yes, you will earn KrisFlyer miles when you fly on Scoot on SIA - Scoot codeshare flights.  

The KrisFlyer miles you earn is based on a percentage of the actual miles flown and booking class. Note that selected promotional fares may not be eligible for earning KrisFlyer miles. 

If you mix miles and cash to pay for your ticket, only the cash portion paid will be accounted for in the calculation of miles earned. If the full fare is paid with KrisFlyer miles, no KrisFlyer miles will be earned.

When searching for flights, you can identify Scoot-operated flights by its logo in the search results listing on the Singapore Airlines website or SingaporeAir mobile app.  

When you select a flight operated by Scoot, more information about the Scoot flight and the services offered will appear.  

In addition to the above identifiers, Scoot-operated flights are differentiated by its 4-digit SQ code (e.g. SQ 8534). Flights operated by Singapore Airlines have a 3-digit flight code (e.g. SQ 212).  

Flights operated by Scoot means that you will experience Scoot’s own aircraft and services that makes Scoot the best low-cost carrier in the world.  

To purchase additional baggage for either your Singapore Airlines or Scoot flight segment, contact Singapore Airlines at least 24 hours from your flight departure. You can enjoy discounted rates when you purchase early.   

Your purchased additional baggage will apply for both your Singapore Airlines and Scoot flight segments.

Yes, your checked-in baggage will reach your final destination when you fly on SIA - Scoot codeshare flights. 

You do not need to collect your baggage during transit in Singapore. Enjoy a seamless experience on your SIA - Scoot codeshare flight.

There are several differences in services when flying on Singapore Airlines and on Scoot.

For flights operated by Singapore Airlines, you will experience Singapore Airlines’ aircraft and services, including its in-flight entertainment options and in-flight menu.

For flights operated by Scoot, you will experience Scoot’s aircraft and services, including its in-flight menu from Scoot Café.

You can refer to the table for the full listing of the services you can expect on both your SIA and Scoot flights here. This is applicable for SIA-Scoot codeshare flights.

Singapore Airlines: Cabin upgrade only
For your Singapore Airlines flight segment, you can purchase cabin upgrade, depending on the conditions of your fare ticket type. Please contact Singapore Airlines to purchase a cabin upgrade.

Scoot: Seat upgrade only
4 hours before departure: Purchase a seat upgrade for your Scoot flight by contacting Singapore Airlines. 

Less than 4 hours before departure: Purchase a seat upgrade for your Scoot flight at Scoot’s check-in counter at the airport.
Connecting flights: If Scoot is a connecting flight, you can purchase the upgrade at the Scoot transit counter or onboard your Scoot flight.

As a KrisFlyer Elite Silver member, you can enjoy the following benefits on your Scoot flight segment:

• Elite miles: Earn 2.5 times more Elite miles for your Scoot flight segment
• Baggage allowance: Additional 5kg
• Seats: Best available standard seat assigned
• BoardMeFirst: Priority check-in and boarding at selected airports 

As a KrisFlyer Elite Gold member, you can enjoy the following benefits on your Scoot flight segment: 

• Elite: Earn 2.5 times more Elite miles for your Scoot flight segment   
• Baggage allowance: Additional 5kg
• Seats: Best available standard seat assigned
• BoardMeFirst: Priority check-in and boarding at selected airports 

As a PPS Club member, you can enjoy the following benefits on your Scoot flight segment:  

• Baggage allowance: Additional 5kg
• Seats: Best available standard seat assigned
• BoardMeFirst: Priority check-in and boarding at selected airports
• BookFlex: One-time fee waiver for date and/or time change per booking. Please note that top-up for fare differences may apply accordingly. 

As a KrisFlyer member, you can enjoy 2.5 times more Elite miles for your Scoot flight segment.

Yes, you can earn Elite miles for your Scoot-operated flight. You will earn 2.5 times more Elite miles for your Scoot flight segment.

To enjoy these miles, please include your KrisFlyer membership number when you book your flight or when you manage your booking on flyscoot.com, at least 24 hours before the flight.

For issues regarding the crediting of bonus KrisFlyer miles to your account (1,000 Bonus KrisFlyer miles on your next flight with Scoot), please contact Singapore Airlines.

For other Scoot-related KrisFlyer Milestone Rewards issues, please fill in a request on Scoot’s online form and provide screenshots of the errors (where applicable) so that our staff can help you better.

This includes: 

• Unable to view voucher in your Scoot account page (‘Stash’)
• Unable to apply voucher during booking

For issues on logging in to your KrisFlyer account on Scoot’s website or mobile app, please request for assistance on Scoot’s online form and provide screenshots of the errors (where applicable) so that our staff can help you better.

For issues on logging in to your Registered Customer account on Scoot’s website or mobile app, please request for assistance on Scoot’s online form and provide screenshots of the errors (where applicable) so that our staff can help you better.