Preparing to fly
- Travel advice
- Special assistance
- Medical information
- Medical equipment
- Seat and meal request
- Travelling with children
- Sensory impairment
- Cognitive disabilities
- Travelling with pets
- Expectant mothers
- Mobility aids
- Equal Access Plan Australia
- United Kingdom
We offer a range of services for passengers who require special assistance. Read on for the services offered and contact us if you need assistance with any of the services outlined here. We recommend that you make your travel plans early to enable us to serve you better.
Wheelchair, mobility aids and assistive devices
If you require the use of wheelchairs (both manual and electric) or mobility aids (canes, crutches, walkers, mobility scooters etc.), please make your travel plans as early as possible.
Please note that the carriage of assistive devices does not count towards your free baggage allowance.
Our aircraft are also designed to accommodate your basic needs. They are all equipped with an onboard wheelchair that can be used to shuttle between the seat and the lavatory and have wheelchair-friendly lavatories. Our seats also have movable armrests to facilitate the transfer between the onboard wheelchair and the seat.
Please note that we will not be able to offer you seats at the emergency exit row.
If you are travelling in a powered wheelchair with a wet cell battery, please give us at least 48 hours advance notice. You would also need to arrive at the departure gate early so that we can arrange for your wheelchair to be properly stowed.
When travelling in a group of 10 or more passengers who use wheelchairs, please provide at least 48 hours of advance notice so that we can better assist you and provide the necessary stowage space.#160;
On the day of departure
If you are using a battery-operated electric wheelchair or electric mobility aid, please check in early for your flight (approximately 2-3 hours before flight departure) to ensure timely stowage of your device.
You can check in your electric wheelchair during check-in. We will then provide you with a wheelchair and extend our meet-and-assist service to you.
If you require any assistance within the airport, please inform us during check-in. We will then extend our meet-and-assist service to you.
We offer the following services:
- Assistance to use the onboard wheelchair
- Assistance to move from wheelchair to the lavatory
We are unable to offer:
- Assistance with feeding of meals
- Assistance within the restroom or assistance at the seat with defecation and/or urination functions
- Provision of medical services
Should you require the above-mentioned services, we advise that you travel with a personal care assistant.#160;