SilkAir statement on Boeing 737 MAX 8 operations

We are deeply saddened by the loss of Ethiopian Airlines flight ET302, and our hearts go out to those affected by the accident.

SilkAir is temporarily withdrawing its Boeing 737 MAX 8 fleet from service. SilkAir currently has six 737 MAX 8s. The safety of our customers and crew is our highest priority. As of 12 March 2019, all six aircraft have been grounded in Singapore and will not be returned to service until further notice. Our 17 Boeing 737-800NGs are not affected.

Arrangements have been made to replace flights previously operated by the Boeing 737 MAX 8 with another aircraft type.

Due to the redeployment of aircraft, the following flights on 13 March 2019 between Singapore and Kuala Lumpur and vice versa will be cancelled:

MI324 from Singapore to Kuala Lumpur, departure 0920hrs, arrival 1020hrs
MI323 from Kuala Lumpur to Singapore, departure 1105hrs, arrival 1215hrs
MI326 from Singapore to Kuala Lumpur, departure 1015hrs, arrival 1105hrs
MI325 from Kuala Lumpur to Singapore, departure 1155hrs, arrival 1300hrs
MI328 from Singapore to Kuala Lumpur, departure 1250hrs, arrival 1350hrs
MI327 from Kuala Lumpur to Singapore, departure 1435hrs, arrival 1535hrs

Supplementary flights will be mounted by Singapore Airlines between Singapore and Kuala Lumpur in view of the situation:

SQ108 from Singapore to Kuala Lumpur, departure 1250hrs, arrival 1350hrs
SQ109 from Kuala Lumpur to Singapore, departure 1435hrs, arrival 1535hrs

Information on other flights changes will be progressively updated.

SilkAir is in close communication with the Civil Aviation Authority of Singapore (CAAS) and Changi Airport Group (CAG) to manage the effects of flight disruptions.

Customers affected by flight disruptions will be contacted for reaccommodation.

Those who require assistance may email SQ_support@singaporeair.com.sg with their six-character booking reference number and contact details, or contact our Singapore hotline at +65 6223 8888. As we are experiencing high call volumes at our call centres, we strongly encourage customers to email for any assistance.

Customers are advised to update their contact details or subscribe to a mobile notification service to receive updates to their flight status here. Customers may also check our website regularly for updates. 

First posted 12 March 2019, 1100hrs (GMT+8)

Last updated 13 March 2019, 1830hrs (GMT+8)