Earning and redeeming KrisFlyer miles

You can earn KrisFlyer miles on most booking classes on Singapore Airlines flights.

KrisFlyer miles are awarded for travel in the Singapore Airlines Suites, First, Business, Premium Economy and Economy Class and in their corresponding booking classes as follows:

Accrual levels for flights on Singapore Airlines

Cabin Class	Booking Class Fare	Accrual level (of actual miles travelled)
Cabin Class Suites / First Class	Booking Class Fare A, F	Accrual level (of actual miles travelled) 200%
Cabin Class Business Class	Booking Class Fare Z, C, J D, U	Accrual level (of actual miles travelled) 150% 125%
Cabin Class Premium Economy Class	Booking Class Fare S, T R, L, P	Accrual level (of actual miles travelled) 125% 100%
Cabin Class Economy Class	Booking Class Fare B, E, Y, M, H, W Q, N, V, K, G	Accrual level (of actual miles travelled) 100% 75% 50%

Before you make a booking, please use the Miles Calculator or view this chart to see how many KrisFlyer miles you’ll earn flying with Singapore Airlines and our partner carriers.

A child (who must be between two and 12 years old on the date of the flight) requires the same number of KrisFlyer miles as an adult for travel awards on Singapore Airlines. Redemption of miles for your child can only be done via KrisFlyer Membership Services if you are redeeming a ticket for a single child passenger.

A flight ticket for an infant (who must be between seven days and two years old on the date of the flight) must be purchased with cash. KrisFlyer miles cannot be used to redeem a ticket for an infant. Please contact KrisFlyer Membership Services for assistance.

If you would like to travel with an infant on an award ticket operated by another carrier, please contact the carrier directly for assistance in issuing the ticket for your infant.

Remember to quote your KrisFlyer or PPS Club membership number when you make a booking and present your KrisFlyer or PPS Club membership card at check-in or when you use the services of our partners. Sometimes, certain partners may have additional requirements – for instance, to quote a promotional code – so please check with them before you book.

When you use the services of our partners, they’ll need to verify your transaction and membership status before crediting your miles. You’ll normally see them between two and four weeks after your flight. Or six to eight weeks after you use the services of our non-airline partner. However, if it’s been more than eight weeks and they’re still not there, let us know.

Log in and download a Claim Missing Miles form if you’ve flown or used the services of one of our partners. You can find the form under the ‘Claim missing miles’ tab, under ‘Miles’. Just:

Log in and click on Miles, then Claim Missing Miles.
Download the Claim Missing Miles form under Make a claim
For Airline Partners, KrisFlyer members can also make a claim online. Simply select 'Other Airlines' and provide the details of your flight(s).

Alternatively, if you've flown on Singapore Airlines, or one of our partners within the last six months, simply complete the online form.

Yes, they can be refunded if your miles and award tickets/upgrades are still valid at the point of refund. The award tickets/upgrades must also be fully unused. Airport taxes will be refunded to your credit/debit card or by cheque.

A service fee will be charged for redepositing your KrisFlyer miles. In addition, there will be a no-show fee if you did not show up for your flight. Click here to find out more about the service fees.

Anyone at all. You can nominate up to five individuals (but not a corporation or legal entity) as your redemption nominees – which means that you can redeem your KrisFlyer miles for award tickets or flight upgrades for them, and/or pay for their tickets on Singapore Airlines with your KrisFlyer miles when you book online.

Once you add someone, you can’t change them for six months. And while adding someone is free, deleting them will cost you miles or money:

Membership tier	Online	Offline
KrisFlyer	3,000 KrisFlyer miles / US$30	5,500 KrisFlyer miles / US$55
KrisFlyer Elite Silver	1,500 KrisFlyer miles / US$15	4,000 KrisFlyer miles / US$40
KrisFlyer Elite Gold	Free	2,500 KrisFlyer miles/ US$25
PPS Club and Solitaire PPS Club	Free	Free

If your redemption nominee is a child or an infant, he/she will still require the same number of KrisFlyer miles for redemption.

A KrisFlyer or PPS Club member who is 12 years old or below cannot redeem his/her KrisFlyer miles for award tickets online, unless a redemption nominee who is 18 years old or above is travelling with him/her on the same flight.

A KrisFlyer or PPS Club member who is between 12 and 17 years of age can redeem their KrisFlyer miles for award tickets online for themselves and his/her redemption nominees who are 18 years old or above, but can’t do so for his/her redemption nominees who are below 18 years old.

Yes, you can change the date and time of your flight, and even the route, online. If you’d like to cancel your award ticket or make any other change, get in touch with KrisFlyer Membership Services. However, please note that the 15% online redemption booking discount, that was applicable for award flights booked and ticketed before 23 March 2017, will no longer be vaild.

Yes you can, if you have at least half the number of KrisFlyer miles required for an award flight or upgrade. Buy the rest at US$0.04 (or an equivalent amount in your local currency) for every mile.

You can buy these miles as you’re redeeming online, and they will be used immediately.

Please note that the amount paid for the purchased KrisFlyer miles is not refundable.

Simply:

Log in and click on 'Profile', then 'Partner Programmes'.
Under 'Add partner', select 'Airline partner' for the category and ‘Virgin Australia – Velocity’ for the Partner from the drop down list.
Key in your Velocity Frequent Flyer number and click 'Add'.
To link your account together, select 'Link'.
Once your accounts are linked, you can proceed to convert your KrisFlyer miles to Velocity Points.

To convert your KrisFlyer miles to Velocity Points:

Firstly, ensure that you have linked your KrisFlyer account to your Velocity Frequent Flyer account.
If your accounts are already linked, log in and click on 'Miles', then 'How to use'.
Scroll down to Other redemption options and select ‘Virgin Australia - Velocity’.
On the pop up that comes up next, select 'Airline partner' for the category and ‘Virgin Australia - Velocity' for the Partner programme.
Your membership number would then be shown in the next field and you can key in the number of miles you’d like to convert to Velocity Points.
Click on the Proceed button to convert your miles.

You can redeem your miles for KrisShop items on krisshop.com in 3 simple steps:

Log in to your KrisFlyer account on krisshop.com.
Shop and add the items you wish to purchase to your Cart.
Select ‘Pay with KrisFlyer miles’ at Checkout and slide or key in the number of KrisFlyer miles you would like to use. Pay for the rest of your purchase with your credit / debit card.

Alternatively, if you are already logged in to your KrisFlyer account on singaporeair.com, you can go to Miles > How to Use (KrisShop) to be directed straight to krisshop.com.

KrisFlyer miles can be redeemed for the full value of the items you purchase on krisshop.com, but cannot be used to offset any taxes, delivery charges, custom duty and postal clearance charges.

Taxes, delivery charges, custom duty and postal clearance charges are applicable for home delivery, and varies between countries. Any customs duty, postal clearance and other customs-related charges, if applicable, will be borne by members and paid directly to the respective custom and/or courier upon receipt of items.

You may mix miles and cash to pay for your purchases on krisshop.com, or redeem for the items in full, excluding any taxes, delivery charges, custom duty and postal clearance charges.

Taxes, delivery charges, custom duty and postal clearance charges are applicable for home delivery, and varies between countries. Any customs duty, postal clearance and other customs-related charges, if applicable, will be borne by members and paid directly to the respective custom and/or courier upon receipt of items.

Part miles part cash purchases on krisshop.com will still earn KrisFlyer miles on the portion of the purchase paid with a credit / debit card. Every S$1 payable with a credit / debit card earns 1.5 KrisFlyer miles.

This rate is subject to change without notice. The latest rate will be published on singaporeair.com and krisshop.com. KrisFlyer miles are only earned from the nett purchase amount, excluding taxes, delivery charges, import duties and postal clearance (which are applicable for home delivery).

You may choose ‘Home Delivery’ for your purchases to be delivered right to your doorstep (delivery charges apply) or choose ‘Pre-order’ to collect the items on your next flight on Singapore Airlines out of Singapore. The principal KrisFlyer member whose miles are used for the transaction has to be physically present to collect the items onboard.

Simply:

Log in and click on 'Profile', then 'Partner Programmes'.
Under 'Add partner', select 'Non-airline partner' for the category and ‘Shangri-La Circle’ from the drop down list.
Key in your Shangri-La Circle membership number and click 'Add'.
To link your account, select 'Link'.
Once your account has been linked, you can proceed to convert your KrisFlyer miles to Shangri-La Circle Points.

To convert your KrisFlyer miles to Shangri-La Circle Points:

Firstly, ensure that you have linked your KrisFlyer account to your Shangri-La Circle account.
If your accounts are already linked, log in and click on ‘Miles’, then ‘How to use’.
Scroll down to ‘Other redemption options’ and select ‘Shangri-La Circle’.
On the pop up that comes up next, select ‘Non-air partner’ for the category and ‘Shangri-La Circle’ for the Partner programme.
Your membership number would then be shown in the next field and you can key in the number of miles you’d like to convert to Shangri-La Circle Points.
Click on ‘Proceed’ to convert your miles.

As a KrisFlyer Elite Gold or PPS Club member, you are eligible to register for membership status match to Shangri-La Circle Jade if you are currently a Shangri-La Circle member.

To register for the membership status match to Shangri-La Circle Jade:

Firstly, ensure that you have linked your KrisFlyer account to your Shangri-La Circle account.
Once your accounts are linked, click on ‘Register’.

If you are a Shangri-La Circle Jade/ Diamond member and have successfully registered for status match to KrisFlyer Elite Gold, you will be upgraded to KrisFlyer Elite Silver membership status within 6 to 8 weeks of registration. Once you have completed the qualifying flight requirements for your tier, you will be further upgraded to KrisFlyer Elite Gold membership status within 6 to 8 weeks of completion. The miles earned from the qualifying flight(s) must be credited to your KrisFlyer membership account first to be eligible for the accelerated upgrade.

If you are a KrisFlyer Elite Gold or PPS Club member and have successfully registered for status match to Shangri-La Circle Jade, you will be upgraded to Shangri-La Circle Jade membership status within 6 to 8 weeks of completion of one qualifying night stay at any Shangri-La Hotel & Resort, Kerry Hotel, JEN and Traders Hotel worldwide.

For flights ticketed on and after 26 April 2018, mileage accrual levels may vary depending on the itinerary and the booking class. In general, you can earn one KrisFlyer mile per Singapore dollar* spent on fares and selected ancillaries (excluding e-visa, travel insurance and Scoot Protect, infant fares and credit card processing fees) for itineraries involving only Scoot operated flights**. Credit card and other processing fees are not eligible for accrual.

*For bookings made in other currencies, accrual rate will be subject to currency fluctuations at the prevailing Navitaire system exchange rate

**This rate is subject to change without notice. The latest rate will be published on singaporeair.com and Flyscoot.com.

If you are travelling on an itinerary containing both Singapore Airlines and Scoot sectors (E.g. MEL-SIN-HGH, with MEL-SIN operated by SQ, and SIN-HGH operated by TR), click here to view the miles accruable for your itinerary.

If your flight has not been flown, and you missed out on logging in or keying the KrisFlyer number of your Redemption Nominees or traveling party during your booking, you can still key in the respective KrisFlyer numbers when you manage your booking on Flyscoot.com or Scoot Mobile App.

If your flight is completed, you can still claim for missing miles as long as it’s within six months of the flight’s completion.

Learn more here.

Yes, you can earn Elite miles for your Scoot-operated flight. You will earn 2.5 Elite miles for every KrisFlyer mile earned from flying on Scoot.

To enjoy these miles, please include your KrisFlyer membership number when you book your flight or when you manage your booking on flyscoot.com, at least 24 hours before the flight.

You can use KrisFlyer miles to pay for your booking on Flyscoot.com. KrisFlyer miles can be used on fares, taxes and selected ancillaries (excluding e-visa, travel insurance, Scoot Protect, infant fares and card processing fees) on Scoot-operated itineraries for you and your redemption group nominees.

See the full terms and conditions for using your KrisFlyer miles on Flyscoot.com here.

Mixing miles and cash for purchases on Flyscoot.com will still earn KrisFlyer miles and Elite miles on the portion of the applicable transactions paid with a credit / debit card. Every S$1 payable with a credit / debit card earns 1 KrisFlyer mile and 1 Elite mile for itineraries consisting of only Scoot operated fights*.

*This rate is subject to change without notice. The latest rate will be published on singaporeair.com and Flyscoot.com.

You can redeem your miles for hotel stays and car rentals on krisflyervrooms.com in 3 simple steps:

1. Log in to your KrisFlyer account on krisflyervrooms.com.

2. Browse for your preferred hotel stay or car rental, and make the booking.

3. Select ‘Redeem with KrisFlyer miles’ at the payment page and choose the number of KrisFlyer miles you would like to use. Pay for the rest of your purchase with your credit / debit card.

Alternatively, if you are already logged in to your KrisFlyer account on singaporeair.com, you can go to Miles > How to Use (KrisFlyer vRooms) to be directed straight to krisflyervrooms.com.

Booking cancellations are subject to the terms and conditions of the booking. KrisFlyer members will need to allow 6 to 8 weeks for the refund of KrisFlyer miles, if applicable. KrisFlyer miles that have expired before the cancellation will not be refunded.

Cash payments will be refunded by KrisFlyer vRooms the next day after cancellation but may take 7-10 business days for additional bank processing time. Any cancellation fees imposed will be charged in the same proportion as the miles and cash used for payment of the booking respectively.

For example, if a member had paid for a booking using 50% cash and 50% miles, the cancellation fees will be charged as 50% cash and 50% miles as well.

Simply:
Log in and click on Profile, then Partner Programmes.
Under Add partner, select Non-airline partner for the category and ‘Fliggy’ for the Partner from the drop down list.
Key in your Fliggy ID and click ‘Add’.
To link your account together, select 'Link'.
Once your accounts are linked, you can proceed to convert your KrisFlyer miles to Fliggy points.

To convert your KrisFlyer miles to Fliggy Points:
Firstly, ensure that you have linked your KrisFlyer account to your Fliggy account.
If your accounts are already linked, log in and click on Miles, then How to use.
Scroll down to Other redemption options and select ‘Fliggy’.
On the pop up that comes up next, select Non-airline partner for the category and ‘Fliggy’ for the Partner programme.
Your Fliggy ID would then be shown in the next field and you can key in the number of miles you’d like to convert to Fliggy points.
Click on ‘Proceed’ to convert your miles.

A minimum of 1,000 KrisFlyer miles is required for each conversion and each member can convert up to a maximum of 200,000KrisFlyer miles per calendar year (i.e 1st January to 31st December).
Please note that all KrisFlyer miles converted cannot be reversed.
b)      With regards to the terms and conditions, proposed to include the following:
Terms & Conditions
1.       Fliggy points are loyalty points issued by Fliggy
2.       More details on Fliggy membership and Fliggy points can be found here

.

Simply:

Log in and click on Profile, then Partner programmes.
Under Add Partner, select Non-airline partner for the category and ‘Esso’ for the Partner from the drop down list.
Key in your email address associated with your Esso Smiles membership account and click ‘Add/Link’.
Once your accounts are linked, you can proceed to convert your KrisFlyer miles to Esso Smiles points.

To convert your KrisFlyer miles to Esso Smiles points:

Firstly, ensure that you have linked your KrisFlyer account to your Esso Smiles membership account.
If your accounts are already linked, log in and click on Miles, then How To Use.
Scroll down to Other redemption options and select ‘Esso’.
On the pop up that comes up next, select Non-airline partner for the category and ‘Esso’ for the Partner programme.
Your email address associated with your Esso Smiles membership account will be masked (e.g. a***@email.com) and shown in the next field and you can key in the number of miles you’d like to convert to Esso Smiles points.
Click on ‘Proceed’ to convert your miles.

Log in and click on Profile, then Partner programmes
Under Add Partner, select Non-airline partner for the category and ‘CapitaStar’ for the Partner from the drop-down list.
Key in your CapitaStar member ID and click ‘Add/Link’. Please ensure that your First Name and Last Name in your CapitaStar account matches that of your KrisFlyer account for successful linking.
Once your accounts are linked, you can proceed to convert your KrisFlyer miles to CapitaStar STAR$®.

To convert your KrisFlyer miles to STAR$:

Ensure that you have linked your KrisFlyer account to your CapitaStar account.
If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
Scroll down to Other Redemption options and select ‘CapitaStar’.
On the pop-up window, select Non-Airline Partner for the category and ‘CapitaStar’ for the Partner programme.
Your CapitaStar member ID would then be shown in the next field and you can key in the number of miles you’d like to convert to STAR$®.
Click ‘Proceed’ to convert your miles.

All refunds for Pelago experience bookings - whether paid for with credit card or KrisFlyer miles - will be subject to Pelago’s standard Cancellation Policy, which you can find out more about here

. The Cancellation policy that is applicable to the booking will be clearly stated on the product’s page at the time of booking, and also on the booking voucher.

Your KrisFlyer account will be automatically linked to your Link account after the first conversion of KrisFlyer miles to Linkpoints. Please ensure that your KrisFlyer account and Link account are valid.

To convert your KrisFlyer miles to Linkpoints:

Log in and click on Miles, then ‘How to Use’.
Scroll down to ‘Other Redemption Options’ and select ‘Link Rewards’.
Key in the mobile number used for your Link account, as well as the number of miles that you would like to convert to Linkpoints.
Click ‘Proceed’ to convert your miles.
Upon successful conversion, your KrisFlyer account will be automatically linked to your Link account. Once the accounts are linked, this may not be changed.

To convert your KrisFlyer miles to Linkpoints:

Ensure that you have linked your KrisFlyer account to your Link account.
If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
Scroll down to Other Redemption options and select ‘Link Rewards’.
Key in the number of miles that you would like to convert to Linkpoints.
Click ‘Proceed’ to convert your miles.

Your KrisFlyer account will be automatically linked to your Marriott Bonvoy account after the first conversion of KrisFlyer miles to Marriott Bonvoy points. Please ensure that your KrisFlyer account and Marriott Bonvoy account are valid.

To convert your KrisFlyer miles to Marriott Bonvoy points:

Log in and click on Miles, then ‘How to Use’.
Scroll down to ‘Other Redemption Options’ and select ‘Marriott Bonvoy’.
Key in your Marriott Bonvoy membership number, as well as the number of miles that you would like to convert to Marriott Bonvoy points.
Click ‘Proceed’ to convert your miles.
Upon successful conversion, your KrisFlyer account will be automatically linked to your Marriott Bonvoy account. Once the accounts are linked, this may not be changed.

To convert your KrisFlyer miles to Marriott Bonvoy points:

Ensure that you have linked your KrisFlyer account to your Marriott Bonvoy account.
If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
Scroll down to Other Redemption options and select ‘Marriott Bonvoy’.
Key in the number of miles that you would like to convert to Marriott Bonvoy points.
Click ‘Proceed’ to convert your miles.

The conversion ratio of KrisFlyer miles to Marriott Bonvoy points is 2 KrisFlyer miles to 1 Marriott Bonvoy point. A minimum of 3,000 KrisFlyer miles is required for each conversion and each member can convert up to a maximum of 180,000 KrisFlyer miles per calendar year (i.e. 1st January to 31st December). Please note that all KrisFlyer miles converted cannot be reversed.

The names in both your KrisFlyer and Marriott Bonvoy membership accounts must match for the conversion to be successful. Upon conversion of KrisFlyer miles to Marriott Bonvoy points, it will require four days for the Marriott Bonvoy points to be processed and reflected in your Marriott Bonvoy account. The four days processing time is required for various checks by Marriott Bonvoy to ensure that your Marriott Bonvoy account is valid. Your Marriott Bonvoy points will be credited to your account once the conversion is successfully processed, and in the event that the conversion is unsuccessful, you will receive a notification email on the unsuccessful conversion and the KrisFlyer miles deducted will be returned to your KrisFlyer account.

The Preferred Partnership Programme provides members of KrisFlyer and Marriott Bonvoy the opportunity to match status and more.

Solitaire PPS Club, PPS Club and KrisFlyer Elite Gold Members receive:

Complimentary Marriott Bonvoy Gold Elite status (registration required here).
Opportunity to participate in accelerator offer to earn Marriott Bonvoy Platinum Elite status.

KrisFlyer Elite Silver Members receive:

Opportunity to participate in accelerator offer to earn Marriott Bonvoy Silver Elite status.

Marriott Bonvoy Platinum, Titanium and Ambassador Members receive:

Complimentary KrisFlyer Elite Silver Status (registration required here).
Opportunity to participate in accelerator offer to earn KrisFlyer Elite Gold Status.

Marriott Bonvoy Gold Elite Members receive:

Opportunity to participate in accelerator challenge to earn KrisFlyer Elite Silver Status.

KrisFlyer Elite Silver Statusincludes the following benefits when travelling with Singapore Airlines (subject to Singapore Airlines Programme Rules:

25% tier bonus on actual miles flown on Singapore Airlines and Scoot
Complimentary Standard Seat selection in Economy Class on Singapore Airlines
Star Alliance Silver Status
Priority reservation waitlist on Singapore Airlines or a Star Alliance airline
Priority on airport standby lists for Singapore Airlines or a Star Alliance airline flight
Waived or Discounted fees for KrisFlyer services
Additional benefits on Scoot, the sister carrier of Singapore Airlines, including:
- Additional 5kg baggage upgrade for the principal KrisFlyer Elite Silver member with minimum purchase of 20kg baggage online per member
- Automatic assignment of standard seat for the travelling group
- Complimentary BoardMeFirst for the travelling group
- The above Scoot benefits are not applicable for group bookings with 10 or more passenger

For more information on KrisFlyer Elite Silver Status, visit here.

Upon registration on the KrisFlyer website, your registration will be unsuccessful if your Marriott Bonvoy membership tier is higher than the eligible membership tiers available for the status match or accelerator challenge. The eligible membership tiers are Marriott Bonvoy Gold Elite, Silver Elite and Member status.

Upon registration on the Marriott website, your registration will be unsuccessful if your KrisFlyer membership tier is higher than the eligible membership tiers available for the status match or accelerator challenge. The eligible membership tiers are KrisFlyer Elite Silver and Member status.

To be eligible for the KrisFlyer or Marriott Bonvoy benefits under the Preferred Partnership Programme, refer to the table below for the eligible membership tiers and the correct registration website

For Solitaire PPS Club, PPS Club and KrisFlyer Elite Gold Members, the Preferred Partnership Programme offers complimentary Marriott Bonvoy Gold Elite status (registration required). The status is valid for at least 12 months from the day of registration.
- For example, if a member registers for the Preferred Partnership Programme in December 2023, the member will receive Gold Elite status through the end of 2023, all of 2024, and until February 2025. Thereafter, a member will retain their complimentary Gold Elite status by fulfilling the requalification criteria under the Marriott Bonvoy Programme Rules.
- For KrisFlyer members with Solitaire PPS Club, PPS Club and KrisFlyer Elite Gold status, who are also existing Marriott Bonvoy Gold Members, they can enjoy a 12-month extension of their Marriott Bonvoy Gold Status from the date of registration in the Preferred Partnership Programme.
- Solitaire PPS Club, PPS Club and KrisFlyer Elite Gold Members will have an opportunity through an Accelerator Challenge to earn Marriott Bonvoy Platinum Elite status by staying ten (10) Qualifying Nights at a Qualifying Rate (as each such term is defined in the Marriott Bonvoy & KrisFlyer Preferred Partnership Rules) at hotels participating in Marriott Bonvoy within a six (6) month period from date of registration in the Preferred Partnership Programme.
For KrisFlyer Elite Silver Members, the Preferred Partnership Programme offers an opportunity, through an Accelerator Challenge to earn Marriott Bonvoy Silver Elite status by staying three (3) Qualifying Nights at a Qualifying Rate at hotels participating in Marriott Bonvoy within a six (6) month period from the date of registration in the Preferred Partnership Programme.

When Marriott Bonvoy grants Marriott Bonvoy Silver Elite status to an eligible KrisFlyer Elite Silver Member as part of the accelerator challenge, please allow up to six (6) weeks following completion of the last Qualifying Night for such member to receive the Marriott Bonvoy Silver Elite status.
As further described in the Marriott Bonvoy & KrisFlyer Preferred Partnership Rules, Award Redemption Stays, including Cash + Points Awards, Free Night Awards, or a Points redemption, are not eligible as Qualifying Nights.

For Marriott Bonvoy Platinum, Titanium and Ambassador Members, the Preferred Partnership Programme offers complimentary KrisFlyer Elite Silver Status (registration required). The Status is valid for 12 months from the day of registration, with the status ending on the last day of the 12th month.
- For example, if a Member registers for the Preferred Partnership Programme on 8 Feb 2024, they will receive complimentary KrisFlyer Elite Silver Status until 29 Feb 2025. Thereafter, a member can retain their KrisFlyer Elite Silver Status by fulfilling the requalification criteria under the KrisFlyer Programme Rules.
- For Marriott Bonvoy members with Platinum, Titanium or Ambassador Elite status, who are also existing KrisFlyer Elite Silver Members, they can enjoy a 12-month extension of their KrisFlyer Elite Silver Status from the date of registration in the Preferred Partnership Programme. For example, if the existing KrisFlyer Elite Silver member registers for the Preferred Partnership Programme on 8 Feb 2024, their KrisFlyer Elite Silver Status will be extended till 31 Jan 2025.
- Marriott Bonvoy Platinum, Titanium and Ambassador Members will have an opportunity, through an Accelerator Challenge, to earn KrisFlyer Elite Gold Status by completing (4) four qualifying flights on a Singapore Airlines commercial flight in any booking class except booking class codes G ‘Group fares’, within a six (6) month period from date of registration. Award tickets and codeshare flights are excluded.
- When KrisFlyer grants the KrisFlyer Elite Gold Status to an eligible Member as part of the accelerator challenge under the Preferred Partnership Programme, such member will receive the upgraded KrisFlyer Elite Gold Status within four (4) to six (6) weeks upon completion of the last Qualifying Flight. Miles earned from the Qualifying Flights must be credited to the eligible member’s KrisFlyer membership account by the end of his qualification period to be eligible for the accelerated upgrade.
For Marriott Bonvoy Gold Elite members, the Preferred Partnership Programme offers the opportunity, through an Accelerator Challenge, to earn KrisFlyer Elite Silver status by completing 2 qualifying flights on a Singapore Airlines commercial flight paid with cash in any booking class except booking class codes G ‘Group fares’, within a six (6) month period from the date of registration in the Preferred Partner Programme. Award tickets and codeshare flights are excluded.

When KrisFlyer grants the KrisFlyer Elite Silver Status to an eligible Member as part of the accelerator challenge under the Preferred Partnership Programme, such member will receive the upgraded KrisFlyer Elite Silver Status within four (4) to six (6) weeks upon completion of the last Qualifying Flight. Miles earned from the Qualifying Flights must be credited to the eligible member’s KrisFlyer membership account by the end of his qualification period to be eligible for the accelerated upgrade.

A Qualifying Flight is defined as a Singapore Airlines-operated commercial flight in any booking class except booking class codes G ‘Group fares’.

The table below illustrates how to count the number of your Qualifying Flights. The flight segments (where a flight segment means the flight from one location to another on an aircraft, with zero or one scheduled stop(s) in between) must have first fulfilled the abovementioned criteria.

S/N	Itinerary	Flight numbers for the segments flown	No. of eligible flight(s)
S/N 1.	Itinerary SIN-FRA	Flight numbers for the segments flown SQ 26 (SIN-FRA)	No. of eligible flight(s) 1
S/N 2.	Itinerary SIN-JFK	Flight numbers for the segments flown SQ 26 (SIN-FRA-JFK)	No. of eligible flight(s) 1*
S/N 3.	Itinerary SIN-JFK (round-trip)	Flight numbers for the segments flown SQ 26 (SIN-FRA-JFK) SQ 25(JFK-FRA-SIN)	No. of eligible flight(s) 2
S/N 4.	Itinerary SIN-FRA-JFK (round-trip)	Flight numbers for the segments flown SQ 326 (SIN-FRA) SQ 26 (FRA-JFK) SQ 25(JFK-FRA) SQ 325 (FRA-SIN)	No. of eligible flight(s) 4
S/N 5.	Itinerary CGK-SIN SIN-KUL (round-trip)	Flight numbers for the segments flown SQ 951 (CGK-SIN) SQ 126 (SIN-KUL)	No. of eligible flight(s) 2**
S/N 6.	Itinerary CGK-KUL (round-trip)	Flight numbers for the segments flown SQ 951 (CGK-SIN) SQ 126 (SIN-KUL) SQ 125 (KUL-SIN) SQ 950 (SIN-CGK)	No. of eligible flight(s) 4

* If SIN⇆FRA and FRA⇆JFK segments are flown on different days, this will be counted as two flights even though they are both numbered as SQ26.

** Regardless of whether a passenger exits immigration and leaves the airport or not in between flights, it will be considered as two flights.

Your KrisFlyer Elite status is valid for 12 months from the date of your last flight with the status ending on the last day of the 12th month, i.e. in this case, until 31 Dec 2024. In order to maintain KrisFlyer Elite status, you will need to fulfil regular KrisFlyer programme qualification rules, i.e. accumulate 25,000 Elite miles for KrisFlyer Elite Silver status or 50,000 Elite miles for KrisFlyer Elite Gold status by 31 Dec 2024.

KrisFlyer Elite Silver Statusincludes the following benefits when travelling with Singapore Airlines (subject to Singapore Airlines Programme Rules):

25% tier bonus on actual miles flown on Singapore Airlines and Scoot
Complimentary Standard Seat selection in Economy Class on Singapore Airlines
Star Alliance Silver Status
Priority reservation waitlist on Singapore Airlines or a Star Alliance airline
Priority on airport standby lists for Singapore Airlines or a Star Alliance airline flight
Waived or Discounted fees for KrisFlyer services
Additional benefits on Scoot, the sister carrier of Singapore Airlines, including:
- Additional 5kg baggage upgrade for the principal KrisFlyer Elite Silver member with minimum purchase of 20kg baggage online per member
- Automatic assignment of standard seat for the travelling group
- Complimentary BoardMeFirst for the travelling group
- The above Scoot benefits are not applicable for group bookings with 10 or more passengers.

For more information on KrisFlyer Elite Silver Status, visit here.

Marriott Bonvoy Gold Elite status includes the following benefits (subject to the Marriott Bonvoy Program Rules

):

Exclusive member rates
Complimentary enhanced Wi-Fi
Ultimate Reservation Guarantee
25% bonus Points on stays
2 p.m. Late Checkout*
Elite Welcome Gift of Points
Enhanced Room Upgrade*

* Benefits vary by hotel and brand. Additionally, benefits such as Late Checkout and Complimentary Enhanced Room Upgrade are based on availability. For more information on Gold Elite status, visit here

.

Marriott Bonvoy members who have Gold Elite status or higher can register here.

On this page, members can sign in with their Marriott Bonvoy account number and password. Once logged into their Marriott Bonvoy account, they will be prompted to connect/log into their KrisFlyer membership account to link the two accounts.
Members must accept the KrisFlyer Programme Rules and the Marriott Bonvoy Programme Rules for their registration to be processed. Please note that the first and last name of both accounts must match for the registration to be processed.
The updated status will be reflected in the member’s KrisFlyer and Marriott Bonvoy membership accounts within 48 hours.

KrisFlyer Members who have Elite Silver Status or higher can register here.

On this page, members can sign in with their KrisFlyer membership number and password. Once logged into their KrisFlyer account, members will navigate to the Partner Programme Page.
Under “Category”, members are to select “Non-Airline Partner” from the dropdown menu. Under “Partner”, members are to select “Marriott Bonvoy” from the dropdown menu. Members then enter their Marriott Bonvoy membership account number and click “Add”. Please note that the first and last name of both accounts must match for the registration to be processed.
After Marriott Bonvoy has been added, members can click on the "Register" button to register for the status match and/or accelerator offer.
The updated status will be reflected in the member’s Marriott Bonvoy membership account within 48 hours for all successful status match registrations.

Members with Marriott Bonvoy Gold Elite status or higher may register for the Preferred Partnership Programme to link their KrisFlyer and Marriott accounts on Marriott’s website

, but there will not be a change to their Marriott Bonvoy or KrisFlyer status. PPS Club, KrisFlyer Elite Gold and KrisFlyer Elite Silver members will not be able to register for a status match on KrisFlyer’ website.

No. Eligible Marriott Bonvoy Platinum Elite and above members who wish to enjoy the benefits of KrisFlyer Elite Silver Status must register and be confirmed through the Preferred Partnership Programme here . To enjoy KrisFlyer Elite Silver Status benefits, members must enter their KrisFlyer membership number when booking flights with Singapore Airlines.

Upon registration on the KrisFlyer website, your registration will be unsuccessful if your Marriott Bonvoy membership tier is higher than the eligible membership tiers available for the status match or accelerator challenge. The eligible membership tiers are Marriott Bonvoy Gold Elite, Silver Elite and Member status.

Upon registration on the Marriott website, your registration will be unsuccessful if your KrisFlyer membership tier is higher than the eligible membership tiers available for the status match or accelerator challenge. The eligible membership tiers are KrisFlyer Elite Silver and Member status.

To be eligible for the KrisFlyer or Marriott Bonvoy benefits under the Preferred Partnership Programme, refer to the table below for the eligible membership tiers and the correct registration website.

Tier Benefits	Registration
Tier Benefits Solitaire PPS Club, PPS Club and KrisFlyer Elite Gold Members: • Complimentary Marriott Bonvoy Gold Elite status • Opportunity to participate in the accelerator challenge to receive Marriott Bonvoy Platinum Elite status KrisFlyer Elite Silver Members: • Opportunity to participate in the accelerator challenge to receive Marriott Bonvoy Silver Elite status	Registration To register for these benefits, visit krisflyer.com/marriott
Tier Benefits Marriott Bonvoy Platinum, Titanium and Ambassador Elite Members receive: • Complimentary KrisFlyer Elite Silver status • Opportunity to participate in accelerator challenge to receive KrisFlyer Elite Gold Status Marriott Bonvoy Gold Elite Members receive: • Opportunity to participate in accelerator challenge to earn KrisFlyer Elite Silver Status	Registration To register for these benefits, visit travel-partner.marriott.com

You do not need to hold your Marriott Bonvoy Elite status until the end of 6 months of the accelerator challenge to be qualified for the status upgrade. As long as your Marriott Bonvoy membership status is eligible on the day of registration, any changes to your Marriott Bonvoy Elite tier thereafter does not affect your eligibility to be upgraded under the accelerator challenge.

You do not need to hold your KrisFlyer Elite status until the end of 6 months of the accelerator to be qualified for the status upgrade. As long as your KrisFlyer Elite tier is eligible on the day of registration, any changes to your KrisFlyer Elite tier thereafter does not affect your eligibility to be upgraded under the accelerator challenge.

No. Eligible KrisFlyer members of Elite Silver Status and above who wish to enjoy the benefits of Marriott Bonvoy Gold Elite status must register and be confirmed through the Preferred Partnership Programme here. To enjoy Gold Elite benefits, members must enter their Marriott Bonvoy account number when booking stays at Marriott Bonvoy participating properties.

All Marriott Bonvoy members can convert their Points to KrisFlyer miles at a ratio of 3 Marriott Bonvoy Points to 1 KrisFlyer mile.
For every 60,000 Marriott Bonvoy Points converted to KrisFlyer miles in a single transaction, members receive an additional 5,000 bonus KrisFlyer miles.
All KrisFlyer members can convert KrisFlyer miles into Marriott Bonvoy Points at a 2:1 ratio (2 KrisFlyer miles to 1 Marriott Bonvoy Point).
Registration is not required for these points and miles benefits offered by KrisFlyer and Marriott Bonvoy, but customers must be members of KrisFlyer and Marriott Bonvoy.

No. The terms and conditions of the Marriott Bonvoy Loyalty Program require that individuals may only maintain one membership account in Marriott Bonvoy. Please refer to the Marriott website (https://help.marriott.com/s/article/Article-22511) for more information on how to merge your accounts. Please ensure that the account you have already status matched with remains as the active account after the merge.

To convert your KrisFlyer miles to Clubpoints:

Log in and click on Miles, then ‘How to Use’.
Scroll down to ‘Other Redemption Options’ and select ‘The Club’.
Key in your The Club membership ID, as well as the number of miles that you would like to convert to Clubpoints.
Click ‘Proceed’ to convert your miles.
Upon successful conversion, your KrisFlyer account will be automatically linked to your The Club account. Once the accounts are linked, this may not be changed.
Please ensure your registered name with The Club matches the registered name in your KrisFlyer account.

To convert your KrisFlyer miles to Clubpoints:

Ensure that you have linked your KrisFlyer account to your The Club account.
If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
Scroll down to ‘Other Redemption options’ and select ‘The Club’.
Key in the number of miles that you would like to convert to Clubpoints.
Click ‘Proceed’ to convert your miles.

The conversion ratio of KrisFlyer miles to Clubpoints is 1 KrisFlyer mile to 0.15 Clubpoint. A minimum of 3,000 KrisFlyer miles is required for each per Conversion, and each member can convert up to a maximum of 30,000 KrisFlyer miles per calendar year (i.e. 1 January to 31 December). Please note that all KrisFlyer miles converted cannot be reversed.
Clubpoints will be rounded down to the nearest integer of Clubpoints. The final amount of Clubpoints credited for each Conversion is subject to the value shown at the time of Conversion.

You can find out when your miles expire in your monthly KrisFlyer e-statement. You can also navigate to Miles > Miles validity when logged in to your KrisFlyer account profile.

For KrisFlyer members, all KrisFlyer miles are valid for 3 years from the date of their accrual

For PPS Club members, KrisFlyer miles will not expire as long as you retain your PPS Club membership. If you are unable to renew your PPS Club membership, your KrisFlyer miles will expire in 3 years.

Yes, if you wish to extend the validity of expiring miles, please log in to your KrisFlyer account and navigate to Miles > Miles Validity. A service fee of 1,200 miles or USD 12 will be charged for every 10,000 miles (or part thereof). This will extend validity by 6 months for KrisFlyer members and by 12 months for Elite Silver and Elite Gold members. Expiring miles may only be extended once.

Before conversion, please ensure that the names in both your KrisFlyer and Accor Live Limitless (“ALL”) membership accounts match for the conversion to be successful.
To convert your KrisFlyer miles to ALL Reward points:

Log in and click on Miles, then ‘How to Use’.
Scroll down to ‘Other Redemption Options’ and select ‘Accor Live Limitless’.
Key in the membership number for your ALL account, as well as the number of miles that you would like to convert to ALL Reward points.
Click ‘Proceed’ to convert your miles.
Upon successful conversion, your KrisFlyer account will be automatically linked to your ALL account. Once the accounts are linked, this may not be changed.

To convert your KrisFlyer miles to ALL Reward points:

Ensure that you have linked your KrisFlyer account to your ALL account.
If your accounts are already linked, log in and click on Miles, then ‘How to Use’.
Scroll down to Other Redemption options and select ‘Accor Live Limitless’.
Key in the number of miles that you would like to convert to ALL Reward points.
Click ‘Proceed’ to convert your miles.

The conversion ratio of KrisFlyer miles to ALL Reward points is 4.5 KrisFlyer miles to 1 ALL Reward point. A minimum of 4,500 KrisFlyer miles is required for each conversion and each member can convert up to a maximum of 45,000 KrisFlyer miles per calendar year, i.e., between 1 January 0000hrs (GMT+8) and 31 December 2359hrs (GMT+8). Please note that all KrisFlyer miles converted cannot be reversed.

Frequently asked questions

Earning and redeeming KrisFlyer miles

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Frequently asked questions

Earning and redeeming KrisFlyer miles

Can I earn KrisFlyer miles on all Singapore Airlines flights?

Can I earn and redeem KrisFlyer miles on other partner airlines?

Will I earn KrisFlyer miles, Elite miles and/ or PPS value when I travel on an award ticket?

Will I earn KrisFlyer miles, Elite miles and/ or PPS value on the redemption upgrade of my booking?

I’ve bought a ticket on a child fare for my child, and a ticket on an adult fare for myself. Will my child earn the same number of KrisFlyer miles as I do?

I am planning to travel with my infant/child on an award flight on Singapore Airlines/partner airline. What is the number of miles required to redeem a ticket for an infant or child?

Can I convert my credit/charge card points to KrisFlyer miles and credit them to another KrisFlyer account?

Can I pool my miles with another KrisFlyer or PPS Club member?

How do I ensure that KrisFlyer miles are credited into my account?

Why do the miles earned from KrisFlyer partners take a longer time to be credited to my account?

Can I submit a missing miles claim for my flights on Singapore Airlines before I enrolled as a KrisFlyer member?

I will not be able to use an award ticket that I redeemed with my KrisFlyer miles. Will my KrisFlyer miles and airport taxes be refunded?

I will not be able to use an award ticket that I redeemed with my KrisFlyer miles. How long will it be before my KrisFlyer miles and airport taxes are refunded?

Who can be my redemption nominee?

Can KrisFlyer or PPS Club members of any age redeem their KrisFlyer miles for award tickets?

Can I redeem my KrisFlyer miles online for a redemption nominee who is under 12 years of age?

If I’ve redeemed my KrisFlyer miles for an award ticket, must the credit cardholder who paid for the taxes and charges be a part of the travelling group?

Can I make changes to my award ticket online?

How can I cancel my award ticket?

Can I buy KrisFlyer miles if I don’t have enough for an award ticket or a flight upgrade?

Can I receive my KrisFlyer or PPS Club account statements online?

How do I link my KrisFlyer account to my Velocity Frequent Flyer account?

How do I convert my KrisFlyer miles to Velocity Points?

How many KrisFlyer miles do I need in order to redeem Velocity Points?

How do I earn miles with KrisFlyer Spree?

How do I redeem my KrisFlyer miles for KrisShop items?

Is there a minimum number of miles required for my KrisShop purchases?

How many KrisFlyer miles can I redeem with every dollar spend on krisshop.com?

Can I use my KrisFlyer miles to pay for the entire value of my purchases on krisshop.com?

Can I mix miles and cash for my purchases on krisshop.com?

Can I use KrisFlyer miles to redeem for KrisShop purchases made on board a Singapore Airlines flight?

If I mix miles and cash, will I earn KrisFlyer miles on the cash portion of my purchases on krisshop.com?

How long will it take for the KrisFlyer miles earned on my KrisShop purchase to be credited into my KrisFlyer account?

Can I redeem for all items on krisshop.com?

Can I redeem for KrisShop items by calling the KrisFlyer Membership Services or KrisShop Hotline or Singapore Airlines office?

I am a PPS member. Will I still get my 10% PPS discount on KrisShop items if I use my KrisFlyer miles to pay?

Can I use KrisShop vouchers to pay for purchases on krisshop.com, if I am also using miles to pay?

Can I collect the items I purchased on krisshop.com on my next Singapore Airlines flight? Must I personally be on the flight or can I appoint a proxy to collect on my behalf?

For home delivery, when will my KrisShop purchase be delivered?

I need to make changes to my KrisShop order due to change of flight details / delivery information. Who do I contact?

Can my KrisFlyer miles be refunded?

Can my KrisFlyer miles be refunded if I wish to make changes to my payment (e.g. use more miles or use more cash to pay)?

What is the Replacement Policy for KrisShop purchases?

Is the KrisFlyer miles balance shown on krisshop.com accurate?

How can I check my latest miles balance after my purchase?

Who should I approach to find out more about KrisShop redemption?

The product I purchased is defective. Who should I contact?

Who should I call when I face system issues during my KrisShop redemption transactions?

How do I link my KrisFlyer account to my Shangri-La Circle account?

How do I convert my KrisFlyer miles to Shangri-La Circle Points?

How will my KrisFlyer miles be used to support KidSTART Singapore or Make-A-Wish Singapore?

Do my miles go to Make-A-Wish International or Make-A-Wish Singapore?

I do not reside in Singapore. Can I donate my miles?

I have donated my KrisFlyer miles. Can I claim for tax deductions in my personal income tax returns?

I want to donate more than 100,000 miles. How can I do this?

Will the miles I donate expire?

I don’t have enough miles, but I would like to help. Can I purchase miles to donate to KidSTART Singapore or Make-A-Wish Singapore?

How do I register to be eligible for membership status match to Shangri-La Circle Jade?

How many KrisFlyer miles do I need in order to redeem Shangri-La Circle Points?

I have successfully registered for Infinite Journeys status match. How long will it take for me to get my membership status upgrade with Infinite Journeys?

How do I find out more about Infinite Journeys?

How do I redeem my KrisFlyer miles for tickets on singaporeair.com?

How many KrisFlyer miles can I earn per dollar spent on Scoot-operated flights?

I forgot to login when making my Scoot booking on Flyscoot.com or Scoot Mobile App. How can I accrue miles for my Scoot operated flights?

Can I earn PPS Value for Scoot operated flights?

Can I earn Elite miles for Scoot operated flights?

The miles for my Scoot flights are still not reflected in my KrisFlyer account. Who can I contact?

Who can I contact for enquiries on my Scoot flight/ticket?

Can I use KrisFlyer miles to pay for all flights and ancillaries on Flyscoot.com?

If I mix miles and cash, will I earn KrisFlyer miles and Elite miles on the cash portion of my purchases on Flyscoot.com?

Can I redeem for Scoot flights by calling Scoot Guest Relations Hotline or Singapore Airlines Offices?

Can I cancel my Scoot ticket that was paid with KrisFlyer miles?

How do I redeem my KrisFlyer miles for hotel stays and car rentals on KrisFlyer vRooms?

Is there a minimum number of miles required for my booking on krisflyervrooms.com?

Can KrisFlyer members choose a specific number of miles to use for their transactions?

How many KrisFlyer miles can I redeem with every dollar value on krisflyervrooms.com?

Can I use my KrisFlyer miles to pay for the entire value of my booking on krisflyervrooms.com?

Can I mix miles and cash for my booking on krisflyervrooms.com?