Each passenger must hold a valid passport (and visa(s), if required) to be allowed entry into each destination on the flight itinerary. We cannot be held responsible if a passenger is denied entry and/or deported by any local authority.
To find out the regulations applicable to your journey, use the visa and immigration information application here for the most up-to-date information.
If you require a visa* or are eligible for an electronic visa, you can apply through our partner, VisaCentral. Please note that VisaCentral service fees are applicable per application and exclusive of GST, Consular fees and third party fees.
* The application service by VisaCentral is available for selected countries.
Identity screening is required upon arrival at these countries:
If you’re travelling to, from or within Canada, you’re required to carry proper identification for yourself and any children travelling with you. This will assist in confirming your legal right or authorisation to enter Canada.
The Secure Flight Program was developed by the United States (U.S.) Transportation Security Administration (TSA) with the purpose of enhancing the security of domestic and international commercial air travel.
If you’re travelling to, from or within the USA, the Secure Flight mandate requires you to provide the following information to the airline at least 72 hours before your flight:
United States (US) Advanced Passenger Information System (APIS) Final Rule
If you’re travelling to or from the USA, the US APIS Final Rule requires you to provide the following information to the airline before you arrive in or depart from the USA:
You can provide these details online when you make a booking, or at the airport when you check in by printing and completing this form.
The US APIS Final Rule mandates that inbound commercial air and sea carriers electronically submit passenger data prior to arrival in the US, as well as prior to departure from the US. The rule is the first consolidation of regulations from the former Immigration and Naturalization Service and Customs Service, now part of US Bureau of Customs and Border Protection (CBP). The publication of this regulation expands the mandate to include inbound and outbound APIS data from commercial air and sea carriers.
APIS data continues to serve as an enforcement tool to identify suspect or high-risk passengers, while facilitating the travel of law-abiding passengers - a majority of the passengers - through the entry and clearance process.
Some countries require the passenger cabins of all aircraft to be treated with insecticides prior to arrival.
Travelling to Bali
From 14 February 2024, international tourists travelling to Bali are required to pay a one-time levy before their arrival, unless exempted.
Travelling to New Zealand
From 1 October 2019, all visitors to New Zealand must possess either a valid Visa (for passport holders from non-visa waiver countries) or a NZeTA (for passport holders from visa waiver countries and Australian Permanent Residents).
Approval for the NZeTA may take up to 72 hours.
Travelling to Thailand
Currently, visitors to Thailand from 19 countries must obtain a visa on arrival.
Travelling to Vietnam
Visitors who are nationals of countries with visa waiver arrangements (specifically South Korea, Japan, Russia, Denmark, Sweden, Finland, Norway, UK (does not apply for British National Overseas), Italy, Germany, Spain, Belarus and France), are required to apply for a visa if they are returning to Vietnam within 30 days from their last visa-free visit.
Travelling to UK
Travel requirements to the UK are changing. This includes moving from physical immigration documents to eVisas and introducing Electronic Travel Authorisation (ETA) which is a digital permission to travel.
If you hold a UK visa and use a physical immigration document to prove your rights, you should create a UK Visas and Immigration account to access your eVisa: www.gov.uk/eVisa
If you already have an eVisa, please notify the UK Government about the passport you intend to use for travel if it is not already linked to your eVisa UK Visas and Immigration account: www.gov.uk/update-uk-visas-immigration-account-details
If you do not need a visa to visit the UK for short stays of up to six months, you will need an Electronic Travel Authorisation (ETA). Check when you need an ETA to travel to the UK and apply: www.gov.uk/electronic-travel-authorisation
Travelling to US
Currently, 36 countries are participating in the Visa Waiver Program.