Checking in
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Online / Mobile check-in means checking in for your flight through our website or SingaporeAir mobile app. Eligible passengers may also obtain a digital or mobile boarding pass when departing from selected cities.
Online/mobile check-in is available to all passengers, except those who:
- Are unaccompanied minors, that is, below the age of 18, and not accompanied by an adult passenger (above the age of 18);
- Have one or more preceding flights in the same booking for which the passengers have not checked in
Yes, you can check in on our website or through the SingaporeAir mobile app even if you have baggage to check in. On the day of your flight, proceed to the airport check-in counter or automated bag drop (at selected airports only) to check in your bags.
For security reasons, immigration and customs authorities go through a comprehensive process of checking the personal details you provide before you arrive. It's important for you to ensure the information you provide is correct and up-to-date, as any inaccuracies may cause delays in immigration clearance and other inconveniences when you arrive at the airport. The passport details you provide should also be that of the passport you will carry with you when you travel.
Your check-in is complete once you arrive at the Check-in Confirmation page online. You will also receive a check-in confirmation email if you checked in via the Singaporeair website.
There are four types of boarding passes:
- Boarding passes that are printed and issued at the airport check-in counter;
- Digital boarding passes in PDF format (Please only use the digital copy);
- Mobile boarding passes, issued on your SingaporeAir mobile app;
- Kiosk boarding passes, which are printed at the airport check-in kiosks (where available)
Generating your boarding pass or downloading it to your mobile device before you go to the airport may help you avoid the queue at the check-in counter. If you have bags to check in you can proceed to the self-service kiosk (at selected airports). If you do not have bags and do not require travel document verification, you may proceed directly to immigration.
If you're unable to generate or download your digital or mobile boarding pass, you can get your boarding pass from the airport check-in counter on the day of your departure. For the opening hours of Singapore Airlines check-in counters at airports around the world, click here.
You may be able to use the digital or mobile boarding pass for these destinations, subject to regulatory requirement.
Yes, checking in online first may allow you to print your boarding passes at the kiosks, or proceed to dedicated counters in some airports. Furthermore, passengers who have not selected their seats will be able to do so at no additional charge during online check-in.
Upon successful online/mobile check-in, you can get a digital or mobile boarding pass if
- your origin/destination accepts a digital or mobile boarding pass and
- regulatory checks on travel documentation allow.
You may receive a printed boarding pass at the airport check-in counter if you’ve requested a change of seat or if operational factors, such as a change of aircraft, require it.
The Singapore Airlines check-in kiosks are located at various airports. Check out the locations here.
You'll need to approach the airport check-in counter if:
- your passport or visa is not machine-readable
- you require extra document verification to enter the destination country (for instance, proof of marriage cert, proof of travel insurance, proof of accomodation)
- your booking is not confirmed, or you're on a waitlist
- you or the passenger you're checking in is an unaccompanied minor
- you've booked an extra seat (for instance, for a musical instrument)
- you require special assistance (for instance, you're travelling with a pet, you require medical assistance, or you've requested for the meet-and-assist service or wheelchair service)
Yes you can, as long as their Booking Reference is the same as yours. You’ll need to have their passport details ready. However, this doesn’t apply to mobile boarding passes.
If they have a different Booking Reference, they’ll have to check in separately.
Yes, you can change your seat after completing online check in, up to 1.5 hours before the flight departure time. If you have a digital or mobile boarding pass before the seat change, you have to generate a new boarding pass after changing your seat successfully.
Yes, you can check in again by going through the usual check-in process on singaporeair.com or through the SingaporeAir mobile app.
Singapore Airlines has through check-in agreements with a host of partner airlines. When you fly on a journey that begins with a flight on Singapore Airlines and continues with flights operated by these partner airlines, you can get boarding passes for all flights on your journey. You can also have your bags tagged to your final destination, subject to the customs regulations of your first point of arrival.
Yes, you may do so if the connecting flight:
- comes after a Singapore Airlines-operated flight;
- is operated by a partner airline that has a through check-in arrangement with Singapore Airlines; and
- is open for check-in.
Yes, you can check in for a codeshare flight with another partner airline if the flight:
- comes after a Singapore Airlines-operated flight;
- is operated by a partner airline that has a through check-in arrangement with Singapore Airlines; and
- is open for check-in.
Should this happen, please try again later or check in at the airport.
You should cancel your check-in via the online Check-in channel, then proceed to make the necessary changes using Manage Booking or contact Singapore Airlines to travel on a different flight.
The PRS verifies your flight and boarding pass information, and determines whether you’re cleared to enter the transit area without further checks. If you hold a digital, mobile or kiosk boarding pass, the airport police officer will guide you to scan them at the PRS before you proceed to immigration.
You can use the PRS if you:
- hold a kiosk boarding pass; or
- hold a mobile boarding pass; or
- hold a digital boarding pass.
ESTA enables you to travel to the USA, as long as you’re a citizen of an eligible country under the Visa Waiver Program (VWP). Submit your application on the ESTA website
.
All travellers to Australia and/or New Zealand (except citizens) need a visa to visit either of these countries. The Australia and New Zealand immigration authorities require all airlines to ensure that their passengers are holding valid visas and passports before they’re allowed to travel. For more information, visit the Australian Government’s Department of Immigration and Border Protection website or the New Zealand Immigration Service website.
Let us show you how easy it is to check in online.
Group check-in can be done here. You will need to enter the first and last names of the passengers who are checking in, and the last four digits of their e-ticket numbers.
Where through-checks are possible, you may request for it by informing our check-in counter staff at the airport. This service is only available if:
- Your ticket(s) have been booked on our selected partner airlines.
- Through-check is permitted by local operational requirements and the applicable local laws and regulations.
Please note that through-checks may not be available on routes previously permitted, due to document checks required.
If you are transferring/transiting through Singapore, you must ensure you are booked on a single itinerary. Read more about transiting in Singapore here.
Where through-check of baggage is not available between SIA and your connecting airline, please ensure the following prior to planning your travel:
- You are permitted to enter both the country of transfer and entry, based on current Covid-19 travel advisories. Please pay special attention to any quarantine and/or on-arrival test requirements that may apply, which could result in missing your onward flight.
- You possess the necessary documentation for immigration clearance and customs at the destination stated on your SIA ticket and the country you are transferring through.
- You have allowed sufficient time to collect your baggage upon arrival at the airport, clear immigration and customs, and check-in for your connecting flight, as well as any other potential delays to avoid the inconvenience and costs of a missed flight.
We will do our best to accommodate you on other flights that we or our partner airlines operate. This may however not be possible if your other flight(s) is booked on a separate ticket with another airline. If this is the case, we suggest trying to recover any additional costs that may be incurred from this inconvenience from your personal travel insurance.
After checking in successfully online, you can click "Change Seat" to change your seats. If you checked in through the SingaporeAir mobile app, you can tap on "Edit" next to your seat number to change your seat.
Only domesticated cats and certain breeds of dogs that are at least 3 months old are allowed as checked baggage or in cargo. Learn more about travelling with pets here.
Tickets are not transferable. Please refer to our conditions of carriage for more information.
You can update your passport details for a booking under Manage booking.