Contact us

If you are facing any issues or have any queries, please first take a look at our self-help resources available for you below. For urgent help or if you are flying within 72 hours, contact us using the information provided below.

For bookings made with a travel agent or partner airline, please contact them directly to make any changes.

Self-help resources

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General Help

To resolve issues related to booking, baggage, and inflight requests, or arrange for special assistance, use our help form.

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Travel seamlessly​

Learn about our digital innovations in place to ensure an easier and smoother journey for you.​

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Assistance Request Form

If your travel plans were disrupted, use this form to request for assistance. Priority is given to those flying within 72 hours or have medical emergencies.

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Frequently asked questions (FAQ)

Browse our FAQs for answers to commonly asked questions.

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Flight disruption statement

If your flight was disrupted and you need documentary proof, you can request for a flight disruption statement online.

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Suggestions for improvement

Let us know how your experience with us was and how we can serve you better.

Exclusively for PPS Club members

For your convenience, PPS Club members can send a text message* to +65 9184 8888 with “PPS <space> 10-digit PPS Club membership number” to request for a call back from our staff. You can also request a callback* via the latest version of the SingaporeAir mobile app using a data plan or WiFi.

Once installed, follow these steps:

  1. Launch the SingaporeAir mobile app and log in to your account.
  2. Navigate to 'My Account'
  3. Click on the 'PPS Connect' button.

*Carrier charges may apply. Additional charges may apply when receiving calls from PPS Connect while roaming. Contact your mobile carrier for more information about data plan and roaming charges. Mobile number must be the same number registered in your KrisFlyer profile.

Speak with us

If you still require assistance, please select a location for the address & contact information of any Singapore Airlines office across the globe.

Kathmandu
**Reservations & KrisFlyer Services

Telephone &

𝗙𝗼𝗿 𝗘𝗻𝗴𝗹𝗶𝘀𝗵 𝗖𝗮𝗹𝗹𝘀 𝗳𝗿𝗼𝗺 𝗡𝗲𝗽𝗮𝗹 𝗧𝗲𝗹𝗲𝗰𝗼𝗺 (𝗡𝗧𝗖) 𝗨𝘀𝗲𝗿𝘀

Operating hours

1800 0010164 (Available 24/7)
 
For Non-English Calls or English Calls from Other Call Providers
01 5322908 (local calls) 
+977 1 5322908 (for calls outside from Nepal) 
 
09:30am to 05:30pm (Monday to Friday)
1:00pm to 2:00pm (Lunch Break)
Closed on Saturdays, Sundays, and Public Holidays.
 
Customers who booked their tickets through travel agents are advised to contact their agents directly for assistance.

Address

Ground Floor, 399 Kamaladi Street
Kathmandu, Nepal
PO Box 482

*Lost and Found Office

Email

apfunitra@gmail.com

Telephone

01 4113295 / +977 9851273467 (local calls) and +977 1 4113295 / +977 9851273467 (calls from outside Nepal)

Operating Hours

Daily: 0700hr - 1800hr local time

If you have a File Reference Number for your delayed baggage, you can check on the status through the World Tracer System here or our chatbox KrisExternal Link.
To arrange for a call back, please leave a voice message via our hotline.

Address

Lost & Found
Ground Floor
Operation / Airline Building
Tribhuvan International Airport (TIA)
Kathmandu, Nepal
Operating hours: 
9am to 5pm local time, Sunday to Friday

Airport Office

Telephone

01 4480540 (local calls) and +977 1 4480540 (call outside from Nepal)

Address:

Unit 305, Third Floor
Operation / Airline Building
Tribhuvan International Airport (TIA)
Kathmandu, Nepal
 
Operating Hours:
5:00pm to 12:00am every day

Get in touch with our travel partners

To make any changes related to your hotel or car rental bookings, contact our travel partners directly.