For users from South Korea, this section sets out the key privacy information which apply to your booking with us. For more information, please refer to our Privacy Policy.
We use your information to fulfil our contract of carriage with you or otherwise deliver any other products or services you have requested for or signed up to, and to administer your membership with our frequent flyer programme, KrisFlyer, our corporate travel programme for small and medium enterprises, HighFlyer, and/or our Registered Customer programme. We only use your passport number and other national identification information where this is required by law, or where we need to verify individual identities to a high degree of fidelity to prevent fraudulent claims or transactions. We will only do so where we have assessed that there is no suitable alternative to collecting or using such national identification information, and that a failure to accurately identify an individual to a high degree of fidelity could pose significant safety or security risks, or a risk of significant impact or harm to any individuals or to us.
We also use your information to maintain our website and mobile application, and to tailor our products and services to your preferences to provide the best service possible. In addition, we use your information to market our products and services to you, and those of our group companies, partners and agents (with your consent where required by applicable laws).
Essential Information
We collect information when you purchase flights or other products on our website, mobile application or when you travel with us, such as your contact details, travel information and credit card details. Your failure to provide such information may cause your inability to use our services normally.
Such essential information may include (but is not limited to) the following:
Additional information may be mandatory if you are flying to a specific country, or if you are flying on behalf of a business registered in a specific country. These mandatory fields will be clear when you make a booking.
Optional Information
We also collect information about your preferences (at your option) from your interactions with our in-flight and ground-based staff, and from specific requests you make. In addition, we collect device and technical information from you, and any other information you may submit when you use our website or mobile application. Refusing to provide such optional information will only render the relevant special feature unavailable to you, but will not affect your use of our basic services.
We will retain Customer Data for as long as it is necessary to fulfil the purpose for which it was collected, our legal or business purposes, or as required by relevant laws. We will usually keep your Customer Data for up to 7 years to ensure that any contractual disputes can be addressed. This includes standing requests which contain sensitive personal data about yourself, e.g. a standing request that you wish to receive a halal meal or a wheelchair at the airport on all flights with us. You can amend your standing request at any time to change your preferences in the future.
Where required under applicable local laws or specific legislation, please note that the retention period for such personal data may be for a longer or shorter period than 7 years.
You may choose not to provide consent to the collection and use of personal information. However, if you refuse to provide consent regarding essential information you may not be able to use our services normally.
If you refuse to provide consent regarding optional information, you will not be able to use services or part of the services which the optional information relates to, but this will not affect your use of our basic services.
If you would like to exercise your rights or require more information or clarification, please contact us at dpo@singaporeair.com.sg.
|
Name of recipients and contact information |
Items of the personal information to be transferred |
Country where personal information is to be transferred |
Date/time and methods of transfer |
Purposes of use and retenton period |
|---|---|---|---|---|
|
Amadeus IT Group S.A. (dataprotection@amadeus.com) |
Booking information including: name, contact details, date of birth, nationality, passport details, and payment details Krisflyer membership information, including: membership number, tier, name, contact details, date of birth, nationality, passport details, seat and meal preferences |
Germany |
Information is transferred when a booking is made by the passenger through a secure network |
To facilitate the booking and travel process
Information is retained for 7 years |
|
Salesforce (privacy@salesforce.com) |
Booking information including: |
Japan |
Information is transferred when a booking or interaction is made through a secure network |
Maintenance of flight and passenger information
Information is retained for 7 years |
|
Designated call centres
|
Booking information including: Corporate customer information, including: Travel agency partner details, including: |
Malaysia, Singapore, Philippines, Japan, Greece, China, India |
Call recordings and case details are transferred from the time of interaction through a secure network |
Servicing of our customers by our designated contact centres
Information is retained for 7 years |
|
Name of Partners |
Data Fields |
Partner Category |
Purpose of Use |
Retention Period |
|---|---|---|---|---|
|
Shinhan Card |
Name, contact details, date of birth, passport details, Krisflyer membership information |
Credit card partner |
Issuance of co-branded credit card |
Until termination of the contract |
|
L’Escape Hotel Lotte Hotels and Resorts Walkerhill Hotels and Resorts |
Name, contact details, date of birth, passport details, Krisflyer membership information |
Hotel partners |
To enable mileage accrual following stays |
Until termination of the contract |
|
BC Card KB Kookmin Car Lotte Card Shinhan Card Hana Card Hyundai Card Samsung Card |
Name and payment information |
Local credit card companies |
To facilitate credit card billing via Billing and Settlement Plan (BSP) Korea |
Until termination of the contract |
Singapore Airlines will destroy without undue delay personal information once the purpose for which the personal information was collected has been fulfilled, or upon the expiry of the retention period which is generally set at 7 years.
Once the purpose of processing or retention period is reached, personal information recorded in an electronic form will be destroyed by technical methods which renders the records unrecoverable. Personal information recorded in physical form will be destroyed by shredding or in such manner which renders the physical document unrecoverable.
Singapore Airlines updates our Privacy Policy from time to time, and the updated versions will be posted on our website and mobile application, and date stamped so that you are aware of when the Privacy Policy was last updated.
Our Privacy Policy was last updated on 30 July 2024, to reflect our latest registration details with the Philippines National Privacy Commission.
If we make any material changes to the Privacy Policy, we will provide notice via email notification.