Help and FAQs

Two-factor authentication (2FA)

For additional security, OTP will still be sent to the original contact details given at the time of booking when you want to access passenger details, perform auto check-in, change booking, or cancel it.

Flight updates will be sent to the updated contact details during check-in.

You can secure your bookings with 2FA by enabling it via your KrisFlyer profile security settings.

When making a booking through a travel agent, please give your agent your KrisFlyer membership number. This ensures that your booking will be secured with 2FA and OTP can be sent to your contact details in your KrisFlyer profile.

Yes, your booking will be secured with 2FA if you have enabled it in your KrisFlyer profile before making the booking, and shared your KrisFlyer membership number.

The OTP will be sent to the contact details given at the time of booking and what is registered in your KrisFlyer profile.

If you had enabled 2FA for flight bookings on your KrisFlyer profile, your booking will secured with 2FA.

OTP will be sent to the contact details given at the time of booking and what is registered in your KrisFlyer profile. You can select which contact to send the OTP to.

Note that 2FA will only be applied when you want to access passenger details, perform auto check-in, change booking, or cancel it.

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