14 March 2020 - Singapore Airlines (SIA) is experiencing an extraordinarily high volume of customer
enquiries at our customer services centres, reservation and sales offices, and social
media channels.
This comes amid a wave of travel restrictions affecting SIA services around the
world, including to points in the United States, India, New Zealand and several
countries in Europe and South East Asia, over the last few days.
Additional resources have been deployed to support our agents in Singapore and
around the world to cope with this surge in enquiries.
Customers are encouraged to only contact us if their flight is departing within the
next 72 hours in order for our agents to focus on and assist those with urgent flight
changes. Customers with flight dates beyond the next 72 hours are advised to reach
out closer to their trip. Alternatively, they can fill in an online form that can be found
on our website (https://www.singaporeair.com/request.form) and an agent will be
in touch as soon as possible.
Updates on Covid-19 travel restrictions and waiver policies can be found on the
Singapore Airlines website. Customers who booked their tickets through travel
agencies are advised to contact their agents for assistance.
Singapore Airlines apologises for the inconvenience, and deeply appreciates the
patience and support of our customers during this period.
Media personnel are welcome to get in touch with our Public Affairs Department at public_affairs@singaporeair.com.sg