Travel Insurance Customer Service & Claims

For non-travel insurance related matters, please contact Singapore Airlines.

Below are some useful contact details related to Allianz Travel Insurance.

For 24/7 Emergency Assistance during your trip
Call: +852 2193 5875

For claims enquiries
Email : hktravelclaims@allianz.com

For customer service
Call: +852 2193 5875
Mon – Fri, 9:00 - 17:30 Hong Kong Time
Email: HKtravelsales@allianz.com 

How to file an insurance claim
Visit https://www.allianz-travel.com.hk/en_HK/make-a-claim.html to file a claim and check the relevant supporting documents required for your claim. 

If You’re Looking to Enquire or Make a Claim For Disrupted Trips Due To Covid-19

Should you have any enquiry regarding claim for trip cancellations or curtailments due to Covid-19, please proceed to reach out to your respective airline or travel agency for any alternative options such as obtaining vouchers, opening ticket/booking postponements options or reimbursement etc.

We’ve outlined some examples of the process for Singapore Airlines as per below:

Customers with tickets purchased directly from Singapore Airlines are advised to submit all requests for Covid-19 related assistance using the form below to:

1. Retain the value of their ticket and extend their ticket validity
2. Change their travel plans
3. Submit other Covid-19 related queries

https://www.singaporeair.com/request.form

If you cannot find any of alternative options like above, please reach out to us at HKtravelsales@allianz.com for assistance.